Belle was great. She made sure what I was getting would work for us. The crew that installed were efficient friendly and did a professional job. We couldn't be happier. read more

Loved the way Bradley helped me choose the granite for my 3 projects. What a pleasure to talk with. Shay the manager, also was very helpful with the installation and the installers were top notch. Highly recommend this co read more

We have now had two different projects completed by Tops in Stone and could not be more pleased! Derek Richardson, Sales Manager, really set the tone. He was responsive and very knowledgeable. We chose a quartzite for our two islands and a complementing granite for the base countertops. We had a quartz countertop for our vanity installed earlier in the month. From the showroom folks, the schedulers, the administrative staff and then, most of all, the installers - we have had a 5-star experience. The installers were so professional and friendly - they knew their trade and were excellent craftsmen! Left out home spotless! Cannot recommend Tops in Stone, Colorado Springs more strongly. read more

Tops In Stone - Granite Santa Cecelia on the cabinet bases - undercount Kohler Farm sink. - Countertop Installation Near Me - Colorado Springs, Colorado

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Update: they did finally respond and fix the issue. The installers are great and do quality work. All the issues have been with the office and measuring/fabrication. A wise author once said it's not about what a business does or doesn't do as much as how they made the customer feel. I felt like we had to constantly work to get basic customer service. In the end the counter is fine, but it took way too much effort on our part to make it work. ----- Original: We'd really like to be happy with our granite counters, but Tops in Stone is making it a bit difficult. They were installed a few months back; that process was a bit rough but we all got through it. Now there are issues that need warranty attention--there are small chips around the sink and other countertop edges. Should be simple and straightforward. But I've been trying for over two weeks through 3 different people (D in sales, M in billing, and R at the company to have someone contact me...no luck. At this point I feel like they've written us off. I've turned to posting a negative review as a last resort; had they come through this might be a higher rating. I cannot recommend them for anything at this time, until this issue is resolved. read more

They came out and measured, then requested another appointment to measure again. When the second technician came, I asked why the second measure, they didn't know why. They scheduled a day for install, but then called and stated they had "lost" our slab. Were shown remnants that didn't match each other well, to replace the slab that we put a deposit on. Now attempting to get deposit back, but calls are going to voicemail and no response after a week of leaving messages. read more

Just wanted to take the time to express our appreciation to the Tops In Stone team. We purchased a quartz countertop and backsplash for our powder room. Initially there was a minor issue with one section of the backsplash due to the odd angles of the walls. The angle was a difficult cut to make and though the cut and craftsmanship were great, the angle of the cut wasn't quite right for us. I reached out to Abby and she quickly worked with the team to replace the piece that we asked be cut differently. We couldn't be happier with the final product and look forward to working with TIS on future projects. read more

We went to Tops in Stone to look at our first granite purchase for our first remodel project. Great selection! We worked with Derek Richardson who got the ball rolling. I asked for a recommendation for a tile installer and he gave me Billy Watkins name. He's on the ball also! Derek was very knowledgable of the stone products and he was out to take a look at our project the morning I called him. He's been very responsive whenever I've called. The granite we chose was ordered promptly, measurement done expertly ( I can't remember his name!), and the granite ready to install before we ever expected! We were amazed! The 3 installers came to our home early for the appointment and worked quickly, efficiently and with care and precision to install our beautiful countertop! I have trouble finding the seam! We will be using Tops in Stone when it's time for our kitchen remodel! Thanks to everyone for a very satisfying experience! read more

Well that sucked! 20 minutes we'll never get back. Robin seemed offened we were price shopping. Actually, she was offened we were even shopping at all. Poor attitude didn't know pricing. Go anywhere else, but to Tops in Stone. read more

Sales person was awesome, measure guy was awesome, and then had to deal with the schedulers who are terrible on the phone if they actually answer or call you back. Cant wait for this to be over. Looking for a different stone place for the kitchen if I can find the stone I am using in the bathroom. Really frustrating! read more

Horrible experience with Tops In Stone. We had several issues. Scheduling delays and changes, broken sinks during installation and no urgency to repair (I was told the sinks had been ordered but after 10 days, I checked with the supplier and they had no record of Tops In Stone order), pieces that didn't fit, faucet holes drilled incorrectly so had to order additional parts to retrofit the faucet fittings. These issues increased the cost of the project due to schedule delays, additional time with contractors, and plumber who had to fix their mistakes. Businesses have accidents. Reputable and successful businesses take responsibility for those accidents, communicate with the customer and resolve the matter as quickly and as painlessly as possible. I would never use this business again. read more

Tops in Stone - worst experience ever. They broke all three pieces of a marble tub surround and then wanted to be paid full price...puzzling to say the least. Shop anywhere else. read more

Professional and knowledgeable, they fabricated our counters and did a fine job!

Tops in Stone fabricated our counters for a kitchen remodel about three years ago (three slabs). The fabrication itself was perfect (in terms of dimensions, cut-outs, etc) and installation was very good - the joint where two slabs meet is nearly invisible. The real reason I decided to leave this review was that I recently realized the stainless steel sink was sagging in the middle and the seal had broken. I called Tops in Stone and they were great about getting a couple guys out to fix the problem (again, this is three years after the original installation). read more

I can't say enough about the service and the quality of this company! In the midst of a big kitchen remodel, another countertop company decided my project was too difficult for them to install. I already had granite on hold at a stone supplier but now had no fabricator. After several people recommended Tops in Stone I called and went to see them. I was still upset and wondering how I would get my kitchen completed the way I wanted. Fortunately I met Derek, who gave me an estimate in minutes and called the granite supplier to arrange delivery to him. The installers were amazing too. They said they appreciate a challenge and solving problems as a team. I am so impressed with the entire operation and everyone I've met. And my countertops are just plain gorgeous! Oh--and the price was right too. I don't think you can go wrong working with these wonderful people! read more

We got an estimate for bathroom counter tops. They came out and measured and the back splash was 2 inches higher than I thought. The price went up 30%. Really? I guess they really didn't want to do the job. I will find someone that wants the work. read more

In our opinion, Tops in Stone provided us with some of the worst customer service we have received from a vendor. On installation day, items we expected were overlooked and forgotten. The installers seemed to be frustrated and anxious to get to their next job. The project was completed after four weeks, requiring three more visits to our home. The piece in question was at first broken, then ill-fitting, and finally installed. Their sales manager's phone demeanor fit our definition of dismissive and unprofessional, informing us that completion of our job would have to be "fit in" around other projects. We attempted to contact the owners for resolution to the situation felt we were treated with the same disrespect; the answer indicating that what mattered was that the project was eventually completed to our satisfaction. To their credit, the work done is of high quality and we are satisfied with that aspect of the project. The countertop market in Colorado Springs is highly competitive; we recommend that consumers look elsewhere for their countertop needs. read more

Very good experience - helpful in picking out tile and the installers were very pleasant and did a great job matching up the pattern and seams barely noticeable. read more

Very, very difficult to work with. Granite was cut improperly and we were not told this until the very end. The chunks missing from the corners because of improper cut were filled with epoxy that didn't match the granite. Tops in Stone did eventually come up with a resolution but we will never use them again or recommend them again. read more

Purchased some pieces for bath upgrade. After fitting pieces found that a small piece could make shower curb fit much better. When I returned to ask for the price of a small 1"X6" piece of the same material which they indicated they had, Robin - sales person, mentioned that they had a minimum charge of $150.00. She then said for such a small piece, she would ask manager for assistance in pricing. I figured it would be a good gesture on their part to take care of this small favor for paying customers. She returned a text to inform me that the small piece would cost me !!!! $75.00 !!!!. So much for making customers happy for future business. I found another business that gave me the piece for free. I had planned to redo another bath and kitchen counter tops in the coming months. I will not be doing any future business with these folks and I am glad to find these things out early before any large price commitment. read more