I called on a Saturday at 6:30pm because my air conditioning stopped cooling my home. The…read morereceptionist said a technician would call me within the hour. After one and a half hours, I called back to let them know I did not need their service. My neighbor was able to help me the following morning. I get a text at 10:30 PM Saturday evening, saying my technician had arrived. I was not home and I quickly texted back saying I had canceled the service call. I had a contract with them to check on my system every six months. Well, they never checked anything of importance since the Freon was extremely low, and there was a buildup of bacterial gunk that was never cleaned out. I have canceled my contract with them and want to warn other customers to make sure they do their job since they did not do that for me.

Antoine did a great job at our semi annual maintenance call. He even drove from Marco to Naples to…read morepick up our special AC filters so service could be completed same day! Thanks for helping us out and for your professionalism.

wow, whats an awesome job they did to my Mom's air duct system! team came on time and spent almost…read more6hrs. pics before and after were like night and day! i would give them 10 stars! strongly recommend. agree with most of the reviews. thanks Ductz!

All ducts were cleaned sanitized Air handler cleaned…read moreSealed in air flowsanitzed Dryer lint cleaned out that had compacted along w the venting outside. Jorge ariel guillermo were great Very respectful and cleaned up any residue

Called them on a Friday to do a diagnostic on my RV AC. They set up an appointment for Monday…read more Called me Monday to tell they don't do RV's. I tried to inform them this is a basic HVAC system. So I lost 4 days in getting it fixed. At the very least they could have come out and did a diagnostic. Do not recommend for RV AC diagnostic. Fairly simple job. See pic.

Woke up this morning with no AC (not a good thing in Florida). Called Certified and spoke to a very…read morecompetent and pleasant receptionist. She assessed the situation and put us on the schedule for today. The technician , Jacob, arrived promptly and did a thorough inspection of our unit. He was able to locate the issue. Explained everything to us and discussed the options. We scheduled the repair as soon as the part comes on. Jacob was polite and very knowledgeable .

As a service technician I am extremely disappointed with my experience at this company. I believe I…read morewas treated unfairly by AJ, AJ very racism he treated me bad because I'm black I keep fight with him to change the ugly truck and I was terminated under circumstances that I feel were discriminatory. Throughout my employment, I repeatedly requested a safe and functional vehicle, but I was assigned a truck with a damaged windshield wiper, an oil leak, and other issues that were never addressed. I stay away from this company, I will never never working for this company anymore Based on my experience, I will not be returning to this company, and I will advise others to avoid working here due to the unsafe equipment and the unprofessional conduct I encountered.

August 2025 we had Grande Aire come out because our AC stopped working. They stated we needed a…read morenew unit. we chose them after multiple quotes. fast forward Jube 2026 we had our routine maintenance on our unit. The unit quit working that night. Another tech came back out and he ultimately replaced the fan motor. July 4th weekend the unit was not cooling the house and the tech came out. he gave a bunch of excuses but nothing was done. so now I'm out of warranty. I find it odd that it worked fine until the routine summer maintenance was done. I Feel they should have replaced the unit. Now we're Stuck with a crappy unit.

May 25, 2025: Do you want a polite, reliable, honest team…read morewith quality workmanship, fair and timely service? This company is who you want! Their expertise and service is beyond any other company in the Bonita Springs and Naples area. I have been relying on John and his team for more than 10 years and he NEVER disappoints. Call AC Emergency 911 if you want honest service and quality work....for both your AC and your heating needs. Jan B.... Naples around the Airport Rd and Vanderbilt Rd area.

John and his crew are the BEST in the area. I've used AC Emergency for all of my AC/heat needs…read moresince I moved to the area 10 years ago. Today, due to all of the power surges after hurricane Milton, my air conditioning stopped working. I called john at 12:49 and my air was restored by 1:21! ...and on a Sunday... AMAZING! Thank you, John, for being so friendly, reliable and affordable!

Mike came out as promised and checked all systems. Air conditioning is running much better!read more

Needed AC repair during a heat wave. Came on time on a Saturday afternoon, had part needed, and had…read moresystem running in an hour. Price seemed fair. Charge to diagnose issue was quite reasonable. Would recommend.

I called Josh with a problem I thought I had. He was very kind and was…read moreable to solve my problem. The best part he was honest and never suggested that I make an appointment!

Enchanted Air responded quickly to my issue. I was so impressed, I signed up for the maint…read more package. My first visit they fixed my heater, which hasn't worked correctly since it was installed 4 years ago. Very satisfied.

Certified Heating and Cooling,Inc. $$$…read moreSERVICE REQUESTED: I have an annual agreement with this office, and it has been a great value. A few weeks ago my upstairs A/C was being examined at the start of its semi-annual checkup. The associate notified me that the air handler in the attic was dropping its insulation from within, and this would create a problem with continuing the standard semi-annual checkup. This necessitated scheduling an associate on a different day to basically rebuild the air handler. Understandably this was a long project through the day but was completed to our satisfaction. QUALITY: The different associates whom we have seen over a long period of time have been exceptionally professional and courteous. VALUE: Everyone decides what they describe as value. For us it's the confidence that our A/C units will work through the summer and winter year after year. Having a service agreement gives us that peace of mind. SUMMARY: These people have demonstrated exceptional courtesy (every phone call is a new pleasant greeting, every time). One has to have trust in the service people with whom they do business. For me, these people are very highly recommended.

Have maintenance contract. They four months overdue. Called but they couldn't provide service from…read moreanother two months. Each time my system is only a year and a half old and each time they serviced the unit they found an amperage issue with different parts with costs exceeded $1,000. Had issue with my unit recently they came out to service but wouldn't vac drain line Wanted to change me $250 for that service. I told them it should be included with my maintenance agreement which they were 4 months behind. Still wouldn't service. I don't recommend this contractor.

This is the second time in roughly a year I have used Oscars and Paul Plumbing. I needed a shutoff…read morevalve upgraded. The service and ease to make an appointment is outstanding. Because of water shutoff being required that would impact many residents besides myself I required a specific date and Time. They met that request to what I required exactly. The gentleman Who came to replace it was the same person who came last year for work I needed done. I'm sure they are aware but Ronnie is as nice a guy as he is skilled at what he does. Kudos to him. Their pricing is more than competitive and I feel even more confident recommending them to anyone that may need plumbing services. A great business.

Oscars and Paul has been servicing our home for over 10 years. We recently put our house on the…read morevacation rental market and when things go wrong and they do, Oscar gets his team out to our house quickly, they do a great job and he is always fair with his pricing. We just got a five star review BECAUSE of Oscar and his team. For us, Oscar has installed AC and a new bathroom as well as repaired everything from AC, hot water heaters, and anything plumbing related. Excellent company with excellent values and ethics.

A/C didn't work, called a couple companies on a Sunday, no one returned my call. Called Comfort…read moreCaddies on Monday morning and they could come in on Tuesday evening. Love the fact that they work till 7PM, because I didn't have to take off work. When Ian showed up he was friendly and professional, then he went to work. Easily figured out the problem and actually UNDER PRICED me. Was told the job would be around $280 on the phone and final bill came in at $215. Yes, I did sign up for a maintenance agreement (2 checks each year and one flushing). That was fine, because you really do need 2 checks a year. Lets see if the system continues to work and how things go if I have a problem, but as for now all went well. Hope you have the same experience!

We would highly recommend Comfort Caddies. We received a reminder from them that we were due for…read more our maintenance check up on our air conditioners according to our service agreement. We were able to schedule an appointment within 2 weeks with a very nice office worker. A friendly HVAC professional named Mitch came and performed the service always letting us know what he was doing and kept us updated. We will request Mitch to service our air conditioners in the future. Good job, Mitch.