When we bought a Bucks County house this spring, or first priority was converting the wood fireplace to gas before the end of summer. We were SO pleased when founder Jon Tor himself came for the initial inspection in mid June; we were quickly provided with a fair estimate. The "2nd Level" inspection was professionally performed by Chris on July 1st, who also provided a solid inspection report within a week; we paid the deposit immediately. An uncomplicated, half-day installation would be in the summer as planned; we just had to wait for the local permit. But then July turned into August, and we were kept waiting. When is that permit coming? Each week we were bumped out as a bigger, masonry project went ahead of us. Finally, on September 19th, with no set work date from Tor Chimney, I went in person to the Building Inspector's office and was stunned to find out that the permit had been issued IN JULY (7/29)! I immediately asked for a refund on the balance from Tor Chimney (promptly given) and contacted another fireplace contractor who did their own inspection and actually did the work even sooner than they said they would (within a month!). I write this now with my spectacular upgraded gas insert glowing brightly, but still feeling a bit burned for having been strung along all August and most of September while later but larger projects were prioritized. read more

Tor lined the chimney in our Lambertville home and we couldn't be happier. It was a fully professional process and well staged.

A family owned and operated business that was professional to deal with. They were patient, explained the process, handled the permit process, and did a nice job on our gas fireplace conversion. read more

The inspection/cleaning was okay, because the chimney/fireplace had never been used in 40 years. Wasn't difficult to tell that the joints in the flue liner needed repair, but took two phone calls to get the report on condition of the chimney/fireplace. Took three weeks of phone calls to get an estimate for Heatshield cerfractory sealant repairs. The estimate was fine, but Tor Chimney would not discuss scheduling the work UNTIL AFTER we signed the contract with a $1,500 deposit. They wouldn't give us any idea on when the work could start or be completed, until after they had $1,500. Not on your life. read more

Tor Chimney and Fireplace replaced our factory fireplace with a fireplace insert. They had to replace a wall around the fireplace that had been poorly built by the home builder. The original wall was simply a façade to go around the factory fireplace, and had no supports at all. It's a wonder it hadn't fallen over at some time. The replacement is well braced and sturdy, as well as being aesthetically pleasing. The fireplace insert works great and provides a lot of heat (which can be adjusted at will). The workmen were courteous, experienced, and efficient. They did their work with the least amount of disturbance to the rest of the household operations. I am happy to recommend them to anyone needing their services. read more

I asked for an estimate for pointing a portion of my exterior brick chimney and the replacement of chimney caps. Even before coming over I was told that they would have to do an "inspection." As I have two fireplaces and a gas water heater, this would have cost me $295.00 plus $175.00 for each fireplace flue (I have 2) and $50 for the hot water heater flue, for a total of $735.00. I previously had two estimates which were free and they did not try to sell me on an "inspection." read more

I called to have them come out to get our non -working fireplace up and running. They came out two days after the call. They were great with communicating, prompt and professional. They were able to resolve the issue quickly and after 7 years, we finally gave our cozy room! Highly recommend them! read more

Was referred to Tor by a neighbor for a chimney repair quote as well as converted the fireplace to gas... it took me and my husband 2 MONTHS of excessive phone calls to get the quote back!! Then once we did, it didn't include the conversation of fireplace. This was also after he charged us $250 for a chimney sweep during the appointment (was not expecting this)-- and if we used him then that money would go towards the work he did... Needless to say, we did not use him! read more

Tor hit the trifecta. Cancelled my first appointment, no show and no call for second appiontment and doesn't return any of my phone calls.

Spent the last month begging John Tor to get me the quote he promised for chimney repairs on my property. Its coming, im sorry, etc. 10 days ago I kindly asked him to just man-up and tell me if he wasn't going to provide me with a quote, and i would bring someone else in...can you imagine I should have written him off then. Now still no response after telling me I'd have the quote tomorrow (9 days ago!). Stay away-irresponsible, poor customer service. Be warned read more

We used Tor to help us get the existing gas fireplace up and running in the town home we recently purchased. Jon's assistant, Chris, showed up on time for our scheduled appointment, and even called minutes before his arrival to let us know he was on the way. He was polite, knowledgeable, and very helpful to us in explaining how our fireplace should work. Unfortunately, later that day, we had difficulty igniting the fire...the fireplace just wasn't operating properly. The next morning I placed a call to Tor and left a message explaining the problem. Within minutes Jon returned my call and then arrived here 20 minutes later to address and fix the problem, which he did. We were very impressed with the responsiveness and courteous service provided by both Jon and Chris, and wouldn't hesitate to recommend Tor Chimney and Fireplace to others. read more

Professional, courteous and incredibly knowledgeable! John provided us with digital photos of interior and exterior chimney exam and took the time to explain all of his findings. They will be my go to for all my future chimney and fireplace maintenance issues. read more

We are new to the area and the house we purchased has a log burning fireplace insert. Very efficient we are told. Lighting the fire was a bit of a pain along with a smell of smoke when not in use. We called the people who installed it. They came out and performed a cleaning that took approximately 10 minutes and cost $150. After a few days of not using the fireplace we noticed the small again. With a few back and forth conversations with the installing company we decided to try someone else. We found TOR Chimney and called them. They came out within 24 hours. I was impressed with their promptness. They took all the surround panels off and found the issue. The old original fireplace was never cleaned just the flue attached to the insert. Also they found that there was an offset to the flue to get past the big lintel. This had a lot of debris in it and was part of the pain in getting the fire started. Well right there and then we knew we had a company that was top notch. We decided to get a gas insert installed and of course used TOR. The installation went smoothly and we are very happy with every aspect of the job. We highly recommend TOR Chimney. read more

Top quality work. Jon knows what he is doing, and I trust his work to be safe. My only issue is that scheduling follow ups was somewhat challenging read more

We were getting ready to sell our home and needed to have the chimney cleaned and inspected, so there would be no surprises. We called Tor Chimney and Fireplace to set up an appointment. They said it would be 4 - 6 days to get out to the house. We went ahead and listed the house expecting it would be a couple of weeks to sell but, surprising to us it sold in 3 days. The buyer wanted settlement in 3 weeks, so we called Tor Chimney and Fireplace, and spoke with John Tor and informed him of the situation and asked what he could do to help us. John come out to our home that week and we couldn't say more positive things about the experience. He was prompt, very knowledgeable, and professional. He took time to explain things to us and we very much appreciated this. He did the chimney cleaning and inspection that day. He walked us through everything he was doing and showed us pictures of the inside of the chimney. Unfortunately, we had an unknown chimney fire at some time and the terracotta lining system had multiple straight up cracks that were compromising the chimney. He gave us a report, as he is required to do, that the fireplace could not to be used until repairs were made. He rearranged his schedule and worked on getting all the needed parts, etc. to repair the chimney in time for our closing date. John, and his team took all the heat (no pun intended) off of us and got the job done in time to meet our settlement date. The team of Tor Chimney and Fireplace made it easy to know we were in the best hands to get the job done and we are very happy we chose Tor Chimney and Fireplace for our chimney inspection and repair. David read more

When it comes to your fireplace will not use anyone else. Jon's knowledge and work is fantastic and worth waiting for. I would recommend Tor Chimney to anyone! read more

Tor Chimney did an excellent job replacing and fixing my gas fireplace. Jon went the extra mile to repair the slate around my fireplace too. The service is awesome, and Jon is very responsive. If I could, I'd give him a rating if 10. I very much recommend them. You will be pleased with the work and the professional service. read more

We hired Tor Chimney to inspect and clean our fireplaces. Jon Tor, the owner, arrived and was on time, courteous, and extremely patient with all my questions. He showed me what he was doing, and talked me through the video of our chimneys. He pointed out what was in good repair with no need for work, and where current or potential issues were. We talked about options for repairs, and he made recommendations but did not in any way push for a sale or additional services. Recommended. read more

We came across Tor Chimney & Fireplace when we bought our home and needed to do a fireplace inspection. Tor came out in a timely manner and was very professional during the inspection. He made sure to walk us through any of the issues that were identified and was patient in answering any of our questions. After we purchased our home, we reached out to Tor again to address the issues identified during our inspection and resurface one of the fireplaces. Tor was willing to accommodate our schedule to meet in the evening to discuss our options, something that not everyone is willing to do. Everyone from Tor that came to our house to complete the work was very professional and always cleaned up before leaving. Tor is very trustworthy and we often just left a key for them to complete the resurfacing job while we were at work without ever wondering what we would come home to find. The resurfacing job came out better than we could have imagined. Between the quality of the work, the fair pricing, and the professionalism that Tor always displayed, we would use Tor again and again for our fireplace needs. Would highly recommend Tor to anyone needing fireplace work done. read more

You get what you pay for. Price is good, but totally unreliable. Left many voicemails before getting a return call and did not show for appointment. Better choices are available locally. read more

friendly and knowledgeable checked and diagnosed problem in five minutes. fixed it immediately. look no further for a service like this. frank b. read more