Toronto Retina Institute Markham is a retina facility that offers the latest diagnostic and…read moretherapeutic modalities to their patients. With four locations in the Greater Toronto Area: ​North York, Oshawa, Oakville and Markham. This review is for the TRI location in Markham, north of Highway 7, near Buttonville. The office staff are helpful here. The waiting room area is clean, tidy and well organized. This appointment was with an ophthalmologist and vitreoretinal surgeon. He specializes in serious retinal conditions that threaten central vision. They are very personable and knowledgeable when dealing with patients who are seniors with sensitive eye conditions. Highly recommend.

I've been waiting for TRI's Markham branch to have its own Google Maps page so I can leave a review…read morebut since it's still not available, I'm leaving a review here instead. I visited back in August of 2025 when TRI Markham just opened as a new clinic. Before this, I had regularly visited an ophthalmology clinic in Kesington to monitor my retinal tearing but wanted to move to a clinic closer to home in Markham. As expected of a new space, the office was clean and overall the first impression was good from the receptionists. However, the experience started getting worse when I was called in for preliminary screening tests by technicians. When I sat down in front of a testing machine, the technician asked if I wanted to pay to conduct additional tests not covered by my health card. They did not explain to me (a) what the paid tests were and how it differs from the covered tests (b) whether the tests were relevant for my condition or (c) if the tests would help the doctor monitor my condition or if the doctor personally recommended them for me based on my history. They simply asked "do you want to get the additional tests?" and I had to prompt to ask if I needed it. The technician couldn't really answer what the tests did or if I needed it or not but I felt the need to get them as I would hate to have missed anything when it comes to something as serious as my vision. I also felt pressured as they were asking when I was already sitting in the seat and I felt I had to somehow answer quickly on my own, without a doctor's input, whether or not I needed these tests. In total, the tests were $75 and $95 each, making my visit an extra $170. The experience continued to worsen when I was called in for my appointment with Dr. Parth Shah. I've met many doctors from walk-in clinics to ER doctors to multiple ophthalmologists throughout my life and if I were to categorize Dr. Shah, I would say his bedside manner was less than satisfactory. I felt like he was rushed to just get me out the door as my condition was simply being monitored annually in case it worsened (retinal tearing) but I did not have an active condition (e.g. retinal detachment). He didn't spend much time asking me about my concerns - he just took a look at the preliminary tests and said it looks fine. Of the tests he had on his screen, I didn't know which were the ones I even paid for. For the physical exam, he had to shine a very bright light into my eyes to see the back of my retina. This is an examination I've had annually for several years at the Kensington clinic so I'm no stranger to the process. However, compared to my previous doctor, Dr. Shah was very rough in how he performed the test. Usually, doctors will say things like "I'm going to shine a bright light into your eyes and you may feel some pressure as I press around your eye socket" and some will even apologize or offer that we take a break if they see that I'm tearing up excessively. However, Dr. Shah does not verbally prepare patients for the physical examination he's about to do and simply proceeds, pushing through even when I had tons of tears flowing out. Once finished, he does not even offer a tissue. I'll note that I'm not a fussy patient - I've had all sorts of procedures and tend to not want to inconvenience the doctors or nurses and will just push through. However, his lack of concern for my wellbeing made me feel like an object, not a person. He concludes by then asking me if I feel like I want to continue this annual monitoring. He asks this without (a) explaining to me whether or not he personally recommends continued monitoring (b) consequences or things to watch out for if I stop monitoring and most importantly, he speaks extremely dismissively, saying that "since it's just monitoring and it looks fine, do you want to continue checking on it? I mean, I'm fine if you want to keep coming, I just don't really know if it's needed 'cause it doesn't look like it's changing". I have been told by my previous ophthalmologists that it's recommended I continue yearly monitoring as a single incident of retinal detachment can mean losing my vision if not caught quickly. While I know my condition is not active nor as serious as many others in the clinic, I found it dismissive and unprofessional for Dr. Shah to speak so lightly of it, especially when I had waited almost a year for a referral to see him. Overall, it felt like his priority was to see more serious patients who could generate more profit and run more paid tests at the clinic. I will also note that he speaks as if I'm ignorant and that he doesn't bother to explain anything to his patients, carrying an overall feeling of superiority and arrogance in how he presents himself - as someone with a graduate degree and multiple publications in neuroscience, I felt like Dr. Shah treats his patients as if they're all uneducated people who he can dismiss quickly without bothering to explain anything to them.

Hello Cambridge Eye Care, I don't understand as of November 2021 why your Covid restrictions are so…read morestrict. Pretty much everything is open at full capacity now yet I have to call for an appointment just to pick up an order. Frankly it makes no sense anymore to operate like this, it frustrates customers and I've decided to find another eye doctor and clinic.

I can't say enough good things about this optometrist office. They found some problems that my…read moreother optometrist missed and although they cost a bit more, they were willing to spend a lot of time and effort to make sure that I knew what was going on, and also to answer my questions. With a family history of eye related issues, I wanted to make sure that my concerns were addressed. Thanks for all the professional help!

We had an appointment on the 26th of February 2024. I told her i was experiencing a lot of flashes…read moreand the wall around her was covered in floaters. She said that the appointment was for my right eye and i would have to make an appointment. She was taken back by the fact that we had to fly back from Florida because no one could be reach on the phone to re-up my prescriptions. When my wife begged her to look at my left eye she said going to Florida is not an emergency. She ignored my condition and sent us home. That evening my retina detached. I am now blind in my left eye.

From the owner: Ausra Selvadurai, M.D., is a retina and uveitis specialist in Williamsville, NY. Dr. Ausra is board…read morecertified and fellowship trained, and her dedication to research and high-quality co-management of uveitis and retinal disease make her are widely known and highly regarded throughout Williamsville and throughout Western New York. She, along with the rest the physicians at Buffalo Ophthalmology, don't want to just be known for their expertise, but also, their ability to create a great experience for every patient who visits our Northtowns location.

I was impressed by the manager in Vaughan who had to deal with a really nasty couple insisting on…read moreseeing a specialist, without a referral from an optometrist, which is legally required. The husband was yelling and the wife kept arguing in circles. They were rude and disrespectful, insulting the manager's authority and putting words in her mouth -- the manager had to write down her quote on a piece of paper as the husband said he would post it to Facebook. When they finally left, we all breathed a sigh a relief. The manager was the hero

I received a written appointment letter from this clinic. I booked a day off to attend this…read moreappointment but when I arrived I was told that there is nothing booked in their system. I showed my letter but the person at the reception just rolled her eyes. No apology, just attitude. I asked for the contact info of the manager or supervisor. When I tried calling that number from my car the extension would just drop the call. I had to go back to ask for another contact or number. Instead I received more rude attitude. This clinic has demonstrated a horrible client/customer service. I would recommend to go to any other clinic but this!!