Needed some new clothing. First time no one was available to help. Second time the staff was rude especially the person at the register. It really threw me off that store. read more

I love Torrid. They are expensive however the fit is flattering, I've been always able to find what I need and if it's not in the store, they will order it for you as ship to your house! I've found the best stuff in the clearance section. The employees are always helpful and nice. The only thing negative I'll say is one day I walked in and before I started shopping, I had to pee. Well they sent me next door to Old Navy and said they didn't have a restroom there for me to use. I was shocked that a store didn't have a restroom but I went to Old Navy, handled my business and went back to Torrid to Shop. Fast forward a month later, I'm in the store again and someone asks about a restroom, the employee says yes sure and shows her the way. My jaw dropped... I asked her if that was always open for customers and she said yes of course. I explained my experience and she couldn't even explain why someone would send me to old navy. Idk if it was that they thought I wasn't going to spend money or maybe I looked too bummy.... but I felt so disrespected, hurt and sad. Maybe I shouldn't but nothing like this had happened to me before. I literally spend $200-$300 each visit. But I'll stick to online shopping. It never disappoints. read more

I'm not sure about the opinions of the other reviewers, but I went to this store yesterday for the first time, and their customer service was second-to-none. From the moment I walked in, one of the representatives (I didn't get her name) told me about the current sales, and when I expressed interest in the B1G2 free clearance sale, she showed me back to the clearance section. She explained the sizing system to me and was spot-on with what size she thought I would wear. Then, another representative named Hannah helped me with getting a fitting room started with the PILES of clothes that I was collecting, and even gave me her opinion on some of the things I tried on (my mom was there, too, and agreed with everything Hannah was saying, so it wasn't just to make a sale). When I had something I liked but wasn't the correct size, she immediately set off on a search to obtain the right size for me. It was one-on-one attention like I have never gotten before when clothes shopping, and on a busy Saturday afternoon in the mall, no less! As I browsed through the store again, a third representative (again, I didn't get her name) constantly checked in with me (but not to the point of annoyance) and took my selections back to a fitting room where she had written my name on the door. When I checked out, Hannah signed me up for their loyalty program and made sure I understood that I could come back in a month or so to spend the Haute dollars (buy $50, get $25 off) that I had received for my purchase. She even suggested that I download the Torrid app so that I would get a reminder when the Haute dollars became active. Today, I had to go back to exchange a bra that I bought yesterday, as I inadvertently picked up the wrong size. Hannah was there again and graciously accepted my exchange, then took me back to a fitting room so that she could size me. Since I had to take my shirt off for the sizing, she told me to just stay put in the fitting room and she would grab a selection of bras for me to try on. I didn't even have to shop for myself - Hannah brought me about 10 bras, and I ended up buying two of them (plus a third, since I got 40% off when buying 3). I really can't say enough about the customer service experience, and I wonder if they may be under new management since the previous reviews. Clothes shopping can sometimes be a traumatic experience for this plus-sized girl, but the ladies at the Haywood Mall Torrid truly made me feel like a million bucks. As for selection, well...let's just say I completely broke the budget. EVERYTHING I saw in this store was absolutely adorable, and I could have continued shopping for hours upon hours. Thankfully, my sweet husband understood how badly I needed new clothes and was okay with it. I can't wait to go to work this week so I can show off my new purchases! I work in a law office, so I was primarily looking for clothing that is appropriate for me to wear for work, but there were also lots of adorable casual selections, too. I can't wait to go back in October to spend my Haute dollars on some fall fashion! read more

I love Torrid! But this location has some of the worst customer service I have ever seen anywhere.

They need to get their management team together. Jodi is a terrible leader, and doesn't know how to treat customers that spend hundreds of dollars in their stores each month. I haven't been back since I received such horrible service from her demanding I bring clothes in to do a return and repurchase for clothes I bought somebody as a gift and initially forgot the coupon on. I watched her snap at another associate and then forget to take a security tag off of a shirt I purchased, probably because she was too busy bossing the other woman around. I will not return anytime soon, if at all. read more

I don't understand why all size options are not available in store. Really would appreciate being able to try on in the store like a normal human being. read more

A little overpriced for the quality of clothing but the customer service at this location is so awesome. I can't remember the associate's name but she had an Australian accent. She was so helpful and so fun. read more

I spend hundreds of dollars a year at this store because its hard to find trendy big girl clothes. However, the physical store has no clue what customer service is. They will stop ringing in your order to stand behind the counter and talk to each other. I literally had to wave my credit card around in the air and ask her to finish me out. Everyone disappears when you need something and no one will ask you if you need a dressing room. Very bad management! read more