Very friendly staff who were kind and helpful while we browsed and I asked about a beautiful velvet bag that was on sale during their "Friends and Family" event over the weekend. Lots of gorgeous bags to view of all shapes and sizes and this isn't a huge store but was well-stocked and had all sorts of styles for all occasions as well as a nice selection of jewelry and accessories. read more

My latest visit here was disappointing. Perhaps it is the designer this season, but I just could not find anything compelling. The clothing struck me as boxy and the accessories were certainly not drool-worthy as they were in seasons past. On previous visits, I was able to find something to love, whether a sale item or a splurge. I still have the blue Miller sandals and a blue quilted chain strap bag that I purchased from here more than two years ago. This time, the wares were mainly a-ok, if that. The store itself seemed in need of a refresh--mainly little things like sofa cushions, carpet, lighting--but that all add up to a big difference, especially at this level of shopping. If I come back, it will be with my expectations in check, and a judicious eye to the merchandise. read more

Shoes galore!!!!! Accessories galore!!!! One of the smallest TB boutiques i've been to but very well organized and clean inside! Before TB came to frontenac mall I would do most of my shopping online or at Neimans. Now that there's a boutique...I don't have to venture to different sections of a department store. There's an older lady...older doesn't mean "old lady" but anyways she was very nice and helpful vs the other sales associate. Whenever I go back I know who I'm doing business with :) read more

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The manager was very rude to me and treated me as if I was dumb. I did not appreciate that she would do the exchange for me this ONE TIME out of courtesy when she originally said I was unable to do it even though I purchased the item less than 24 hours ago!!! read more

I'm writing this review because I am pretty upset with how I was treated in the store. I walked in and there were only a few customers but the one sales associate, (I wouldn't even know her name because she didn't even introduce herself) was too busy gossiping with her friends who had come into the store to barely acknowledge me. She was short, middle aged and had short brown hair. When she finally did acknowledge me after I had to approach her, she was quite rude. I told her what kind of bag I was looking for and she walked away after she bluntly said "well what type of bag" after I had just told her I wanted a new purse. I needed guidance and she wasn't helpful at all. She had ridden me off as someone who likely wouldn't buy something. When I was looking at bags at the front of the store, she same sales associate rudely asked me if I was staying or leaving when I was clearly still looking. She said they were going to start a line at the door and I had to decide if I wanted to buy something or leave. That was the final straw. I left and purchased the purse online from Tory Burch. Here's a picture of my order online for proof. She should be fired read more

Tory Burch - Women's Clothing Near Me - Saint Louis, Missouri

Oh yes! Oh yes! Oh yes! Shoes, clothing, handbags, accessories, fragrance and shoes! They just opened in August and lucky me I happened upon it when having lunch there with my dear friend. If you like anything she designs then you will be one happy camper here! The store is beautiful, the staff is friendly and helpful, you sign up for their birthday program and they send you a $50 gift card to use on ANYTHING in the store (read: get something for as close to that amount as possible if you are low on dough and just pay the tax) and while shopping they don't just offer you water...they offer champagne, soda pop, hot chocolate, Corona beer, apple juice for you little and even doggies biscuits for your fashionable doggie! And even though I don't live in Missouri anymore I can just call them and ask for what I want and they will ship it for FREE! Pinch me..... read more

I was happy a Tory Burch store finally opened in St. Louis, but at the same time I was wary b/c #1 With it being a boutique, I did not want to be followed around and badgered and #2 I was under the impression that the sales people there were going to be snotty (b/c lets be honest most in Plaza Frontenac are). Any way, I have been there so far a handful of times and I am happy to say that the staff there are always friendly and helpful when you need it. They do not follow you around the store and ask if you need any assistance once and have no problem going to the back and retrieving various colors and let you empty out their bags and insert your own belongings so you can see if the size is good. They always ask if you want anything to drink, even if you are in there just to return something. I hope it remains this way, I feel very comfortable coming back in the future. read more

This is the only Tory Burch store I have ever been in and it's always been a good experience. The positives are there are generally always sales, it's easy to get sizes and check out quickly, and they always offer you that extra step getting you a drink while you browse their small store. The negatives for me have to be how narrow the store is and the way it's set up seems very claustrophobic (I can't even get cell reception in there). And I find it strange how many employees they always have working in such a small store it seems excessive. It's like you have to go through layers of employees that all ask you what you want help with before you get to the end. I'm someone who likes to be left alone while shopping until I need some help so it's offputting to me but very helpful for other people that like more guidance. But I don't feel that's something to judge them too harshly on, more customer service is always better than not enough! read more

One of my best experiences in a retail environment ever. Candance was probably one of the nicest and easiest people to deal with. There was a damaged product in questions, they saw it was obviously cheaply made and they asked no further questions and just gave me the newest model. WOW! read more

Harika is the best sales lady in St Louis! She's so helpful; but most of all she's so thoughtful. I recently was not able to attend our annual Edward Jones Partners meeting. Several of us ladies have a ritual to go shopping at Tory for a group treat. Harika did not disappoint and directed us to a very cute bracelet they facetimed me and made sure I was involved. Furthermore, she sent me a beautiful TB gold horseshaped paperweight! I love it and it looks fabulous in my bookcase! Thanks Harika!! XXOO Marcie read more

The Plaza Frontenac store has the worst customer service I have ever experienced in my life. I dropped my Robinson tote off at the store to be repaired in June 2019. I paid the repair fee and the sales associate took the bag and stated it would be sent out for repairs. 6 weeks later, I go to pick up my bag and when I get it home, nothing on the bag had been repaired. I went back to the store and the associate told me my bag was never actually sent out for repairs. She took my bag again and said it would be send out. 6 weeks later, I get a call that my bag is ready to be picked up. Again, I get the bag and it is not repaired at all. This time the sales associate tells me they can not fix my bag and they will not replace it. She agreed that the damage should never happen (leather straps on all 4 corners are frayed and almost broken) but would not admit fault for 1. Taking my money and never completing the service I paid for and 2. Lying about the bag being repaired TWICE. This store has lost my business. read more

I went in on a Tuesday when no customer was in the store, while browsing, two sales associates were standing and did not ask if I was looking for something or a size to try on. I might as well purchase items online. read more