My family has used Total Access Urgent Care Manchester many times since moving to this area and are so grateful there are such a great facility available to us close by. I had to go to TAUC recently for a high fever and pain. This group of professionals were awesome! I only had to wait a couple minutes before I was taken back to be seen and everyone was so kind, interested in how I was and considerate of how I was feeling. The EMT's, doctors and staff were fantastic with me in spite of the difficulties I encountered getting an IV inserted, etc. Someone checked on me every few minutes just to say Hi, offer me a remote for the TV, ask how I was holding up, and made sure I was informed every step of the way! I wound up needing a CT scan to determine my health issue, and yes, hey have one IN house! I cannot begin to tell you what a blessing it is to have all the equipment needed onsite to treat a patient when you feel poorly! When I checked out, my medications were ready at the desk up front (no pharmacy!) and I got to just go home directly to rest. Its very comforting to know there is such a great place available to my family when we have after hours or urgent health issues. This dedicated group of people really DO care! To the Total Access Urgent Care staff--My family is grateful for all you do in such a caring professional manner. Kudos to TAUC Manchester and TAUC Rock Hill! read more

Never thought I'd see the day where a trip to an urgent care facility could be one of pleasure. The timeliness to be seen was an anomaly, getting us into the first location......yes, first location, within 5 minutes. Our 6 year old had a gnarly encounter with a relatives overly-stimulated dog, causing a pretty ugly bite to his mouth. We rushed to the first location, got in quickly, and even saw a Dr. within just a few minutes (when does that ever happen?!) After studying our sons lip, he kindly suggested we go to another location, just a few miles down the road, where another person on staff may be better equipped to match up the wounds during stitching. We were thrilled at the honesty, which communicated integrity and professionalism in my mind. Again, getting in under 2 minutes at the second location, they were prompt, kind and a pleasure to work with. Dr. Troy and Nurse Francis were our hero's in this situation, taking the time and consideration to perfectly reconstruct his sweet, broken lips. Their patience and bed-side manor was above anything that could be taught in any school. While I would never wish to have do this all over again, I cannot express the peace of mind we experienced in an easily stressful situation. Thank you!! read more

I have had a bad cough for almost a month. I called my regular internist who was off for the weekend and the on call doctor asked me to call back on Monday and schedule an appt. Not the answer I was looking for. I had seen the sign for Total Access as I drive by their office every day. I was greeted with kindness and professionalism and quickly led to a private room. It only took a few minutes before the first nurse came in collected my vitals and medical history. A few minutes later, the doctor appeared, not a PA. He listened to my symptoms, examined me and suggested I get an X-ray, which was taken right there. After the X-rays revealed I had acute bronchitis, he prescribed, a steroid shot and follow up medicine. I could have bought the medicine right on the spot, but they are not a pharmacy and my insurance would not cover it. Either way, that was full service. I appreciated the thoroughness, compassion and completeness of my diagnosis and my treatment. Now I don't have to wait until Monday to for the same diagnosis. There is no question I would highly recommend Total Access Urgent Care. Thank you. read more

Very professional from start to finish. I'm new to St. Louis and needed to see a doctors for a foot fungus issue. The girl at the desk was really nice and prompt. The paramedic Brandon, who came in and took my vitals and asked me what was going on was very professional and to say the least, easy in the eyes. I was very embarrassed about my feet and he made me feel super comfortable. The doctor who came in, Dr. Hinrichs was very friendly. He was very prompt in asking what was going on and immediately grabbed my feet to take a better look at them. I was pretty embarrassed and he assured me he had seen worse and would make it so I would want to show my feet again. He explained what the issue was and how to fix it. He also explained preventative measures and what options I had for future references. Overall, I will definitely go back if I have the need to see a doctor. Office was very clean and organized. My wait time was maybe 5-10 mins and I saw the doctor very soon after. I would absolutely recommend this office to others! Dr. Hinrichs is great and very professional. read more

Required a visit for a suspected bone fracture for my child. This was not our first rodeo with urgent cares/ER, so we were prepared for a long, grueling wait and experience. What a pleasant surprise to discover that wasn't the case at all! We were quickly registered and escorted to a sizable examination room designed for kids complete with a television tuned to Nickelodeon. A tv!! That kept my child entertained and not focused on her pain. She was quickly escorted back out for X-rays and then returned. Sean Miller, the PA who examined her, clearly appreciates kids and was prepared for kid questions and comments. He did not rush through and made my child very comfortable with (what he determined was) a broken bone, her first. He showed her the X-rays and the fracture. We left with a post-op shoe, an excuse from PE, the X-rays on disk, a list of recommendations for an orthopedic specialist, and a smiling kid. No kidding. A smiling kid! Not a single tear. I would not hesitate to go back for my child...or for me (especially if I could wait in the room with a tv!). read more

I never sit in the waiting room at TAUC because they are so efficient. Patients are roomed, triaged, and tested right away. I have never waited longer than ten minutes to see a physician or PA. I have received knowledgeable, immediate, and thorough care whether I have been seen for strep throat, the flu, pneumonia, you name it. They can do x-rays onsite, breathing treatments, steroid injections, you name it. Much more than a regular pcp office. All for the cost of an urgent care copay. And most of all the providers have always treated me with kindness and professionalism, and listened carefully to my descriptions of my symptoms with utmost concern and attention. I'm taken seriously. They even have prescriptions filled onsite, so you can get your meds and head straight home to rest afterward. Can't say enough good things about TAUC and the staff there. Thank you for all that you do each day! I know it's a tough, relentless, and tedious type of job to have. Your patients appreciate each and every one of you, from the front desk receptionist to the MD. read more

This was my third visit to the TAUC on Manchester Road in Town & Country. I can't enough great things about the people who work at this facilities. Everyone I have been assisted by have been friendly, respectful, and very caring individuals. I had to visit this facility on Monday, 4/24, for a severe allergy flair up. I have allergy-induced asthma, and after going on a five-mile walk on Sunday afternoon (to try to lose weight and improve my health), all the pollen in the air brought an attack which keep getting worse over the course of time. Like me previous two visits, I went online and selected my appointment time. When I arrived and checked in, I was shown immediately to the examine room. I'm also allergic to many medicines but the doctor and his assistant worked together to find something that would give me relief. I was given a steroid shot that gave me some immediate relief. I will definitely return and wholeheartedly recommend them to you for your health-care needs. read more

Dr. Demetry treated me on Wednesday of this week for bronchitis and upper respiratory tract inection. I was pretty sick and not feeling well. They saw me immediately with no wait time, did a chest xray and strep culture on-site to rule out pneumonia and strep throat, and had me on my way in 45-60 minutes with a steroid injection and meds so I didn't have to make another trip to the pharmacy. The staff was prompt, very professional and extremely caring and considerate, which I appreciated considering how horrible I felt. I was blown away by their level of promptness, kindness, care and concern - not what I expected from an urgent care facility. I will be a returning patient again in the future the next time I can't get in to see my primary care doc on short notice! TAUC is Awesome!!!!! Better than any other Urgent Care facility I've visited in the past! read more

After driving across town to a care clinic recommended by my physicians office, I was told they did not have x-ray capabilites after 530pm. I sat in the waiting room for 20 minutes while the receptionist and nurse talked about where else to send me...Eureka or a hospital. I told them I had a Total Access Urgent Care right by my house and I was going there. I walked in the door, was greeted with a smile and was back in a room, all before I had even finished filling out the paperwork. From the paramedic that took my vitals and history, to the gentleman that took me for my x-rays and the doctor that came in to give me results, were all exceptional! They were professional, friendly, compassionate and quick. This was by far the best experience I have ever had when needing immediate care, Gentlemen, thank you for your kindness and keep up the great work! read more

I broke my ankle last month while visiting a friend in St. Louis. I went to this urgent care and received prompt attention from everyone from the front desk to nurse, xray tech and Dr. Hinrichs. The bill was lower than expected and a fraction of what my Tulsa Orthopedic specialist charged me the following Monday as recommended by the doctor, and I agree was the right thing to do ($945!!!). I waited almost an hour for the Tulsa dr. to walk into the exam room, not even look at my ankle, said the xray showed a clean break, said you're good to go...no advice on how to care for it, how long it would take to heal, nothing, just treated me like I was taking up his precious time. Thank you so much for your professional service here at Total Access Urgent Care. You are the best!!! Susan C. read more

Needed to go to an urgent care yesterday. I'd never been to one before. Chose the Total Access on Manchester Road in Town and Country, just west of Mason Rd. Wow!!!! What a positive experience. I have nothing but highest praise for the treatment and attention I received there. The men and women on staff were some of the most professional medical people I have ever encountered. They took care of me efficiently and with a confidence I appreciated. The place itself is relaxing, interesting...they even have movie posters on the wall. I hope I don't need urgent care again, but if I do, I'll head for this Total Access. And the doctor on duty, Dr. Williams, was outstanding. She spent time with me, asked the right questions, showed a wide range of knowledge and understanding. read more

We recently moved to the area & I had to take my 17 year old daughter in for some issues she had been experiencing for the last week. The entire staff here was professional, friendly, and caring. They had her feeling better in an hour or so & she kept commenting on how nice everyone was. I highly recommend this service when you're in need of urgent care! Update: 3/20/17 - We have now used this service multiple times & have always found the staff to be friendly & attentive. The physicians & physician assistants are professional & polite. When I had the flu, they were able to send me away with at least some temporary relief. My own PCP couldn't fit me in today, but Urgent Care got me in quickly, diagnosed me & had me feeling better in no time. read more

I went to another Urgent Care first, and the wait time was outrageous, and I was pretty sick. I decided to rush to Total Access Urgent Care, and showed up one minute before they closed. I thought the nurse would roll her eyes when I rushed in at the last minute--but she was so nice to me. Then, a paramedic worked with me, and then the doctor came in. He was so kind to me--and wanted to get two bags of fluid in me before I left. I felt bad because I figured they all wanted to go home. But they did not rush me at all. I got to relax and watch my own tv in the room while I got the IV fluids. Everyone--the nurse, the paramedic, and the doctor were so good to me. I really recommend this to anyone and everyone! read more

I went to Total access after severe abdominal pain and was very pleased and impressed. There is virtually no wait to be seen and the staff is very friendly and extremely knowledgeable. They have all the machinery to test you on the spot. It's very convenient! I can't say enough good things about Dr. Hinrichs. He is friendly and involved and went the extra mile to refer me and get me schedule for a surgery I needed within a day of him getting my blood results. I will never go anywhere else! Did I mention that they have a pharmacy so you don't have to make an extra stop on your way home? What a convenient place. Total access is the best urgent care I have been too. I hope they open more and more locations! read more

My experience with Total Access Urgent Care is that it is the most caring place you want to be when you are sick. They take great care of you and give you all the attention that you need. Recently, after being sick for a week, I visited Total Access, and I felt better in a few hours. I just wonder why I suffered for a week, and will seek help much sooner the next time. My first experience with Toyal Access was on Christmas morning. My daughter woke up in severe pain. I was not sure where to take her. We were releaved to find that Total Access was open, and It turned out that she had kidney stones. Her care was excellent. I have recommemded Total Access Urgent Care to all of mt friends. read more

i HATE going to doctors or dealing with medical junk. My coworkers recommended this place to me and I nervously went. A simple procedure that should have taken hours at the hospital only took me at most a half hour here. Everyone is not just friendly but helpful and will actually listen to what you're saying. I have been in a few times now for myself and driving others and each time has felt very thorough and not half-asked like how hospitals can feel. *They can dispense some drugs here so you may not need to make an extra trip *Fast *Clean *Friendly *Can save you from dealing with a hospital and ER fee *Definitely not as freaky as hospitals :) read more

I'm so thankful for the staff here. They were incredibly kind, understanding, and helpful as I was in a very difficult state. I've never been in a position where I needed to go to urgent care. Yesterday there wasn't another option. They were so thorough, attentive, and kind. Their bed side manner and genuine concern for my physical well being were beyond appreciated. I was cared for accordingly and made to feel safe and cared for. I am beyond grateful for their help. I'm on my way to recovery and it's because of everything the staff did as a whole. I cannot recommend this center enough. Thank you for all you did, I will never forget your kindness. read more

This place is fantastic! It was my first experience with an Urgent Care facility, but won't be my last. I went in with debilitating back pain, and the staff was so kind. Adam, the gentleman who evaluated me, even helped me fill out my forms. I was taken back to a room within 30 seconds of walking in the front door. Doc Hinrichs was terrific. Very kind and helped me to make choices in directing my own care. He even gave me his personal phone number in case I had any questions later. The care center was immaculately clean, the rooms new and inviting, the staff professional and compassionate. I will never go to an ER again! read more

I came to Total Access Urgent Care today because I was feeling under the weather and was worried I had bronchitis. They took my back immediately and during the time I was there, I worked with four different people who were all AMAZING. They took X-rays of my chest, gave me a steroid shot, gave me a breathing treatment, and wrote me prescriptions. This was my first time coming to TAUC and I was really impressed to see that it was basically like a miniature hospital without the wait times. I will recommend this place to anyone and I will definitely be coming back (hopefully not too often) when I'm in need of medical care! read more