UPDATE: I tried to get a remote starter installed on my vehicle, they couldn't do it because of…read moresomething FIRST Ave Motors did, they replaced original parts for parts that do not work with the system the remote starters use. Also, my car apparently has 2 Vin numbers, one of them was welded on by first Ave Motors. DO NOT GO TK THIS PLACE! PREVIOUS REVIEW: First interaction was fine when I was there buying the car but afterwards was a whole different deal. I can't open my car with the key, only with the controller, they were supposed to send a locksmith to fix it and still to this day I'm waiting for it. Was supposed to do that and pick up some mats (which I'm pretty sure they lied to me a me haven't bought them). I've been calling like crazy and either someone that doesn't know anything about the situation answers and tells me to call when the manager is there. Now whenever I call they straight up don't answer or call me back. It's been close to impossible to talk to someone that can help me with things I was supposed to get over a month ago. I gave them many chances to call me back and fix the situation that they lied to me about on day one. Once they make their money and get you out of there it'll be impossible to get help with anything. Beware.

THE DREAM CAR: I have always wanted a BMW 3 series sedan, and my wife said if you're going to get a…read moreBMW might as well get a convertible. Those vehicles are tough to find, but on my way to Target on Sat., March 20, 2021 I drove by First Ave Motors, and saw a red BMW on their main display. I said I will check it out on my way home which I did. And yes, it was a red BMW 328i convertible which is my dream car. Small dealerships have always made me very nervous. My wife said do the research. I did see that it had a salvaged title which made me have second thoughts. But on the following Monday, I sent it to my insurance agent in which he said it could be anything, and recommended that I take it to a body shop and a mechanic. I called later that day and spoke with Tatyana to inquire and I was told that the car needed to be jumped. I took it for a test drive on that Wednesday and the car indicated that the rear tire was low, other than that it drove good. I told Tatyana that I will be by the next day for a more thorough check and test drive. The next day my wife and I took it for a drive and brought it to the body shop and were told the damage was not that bad and the frame was good. We then took it to the mechanic next door to the dealer and they found no issues, in which we bought the car for a very great deal. The next day I drove it in the morning and things were fine, but in the afternoon the battery was dead. It did turn over but it struggled to do so. I could not help but think, I made a really bad purchase. I contacted Tatyana and she said that she was off that weekend, but to bring it in on that Monday which I did. Scared I had her check the alternator as well. Later that day she let me know that the car was done and the issue was an after market battery and a BMW battery was needed which they replaced free of charge. Since then there have been no issues and my plates came in 8 days after purchase. All and all this was a fantastic experience and Tatyana was so great to work with, I truly thank her for her hospitality! Dream car bought and loving it!!!! And here we are knocking on the door of November, and there has been no issues at all.

You decide whether this is a company you want to do business with…read more The head salesman (Dave Gill) was showing me a vehicle I wad interested in and getting me pricing. During our convo, I caught him in a lie about it. When I questioned him, he told me I "misunderstood". I explained it was not a "misunderstanding", I was meant to here that. I said how trust was gone and I thought he was a shitty salesman and how he should be ashamed of himself. He became defensive and argumentative. It ended with him calling me a vulgar name and told me to leave and never come back The most unprofessional customer service I have ever experienced. The owner was no better.

DO NOT got to this place if you expect to be treated decent. The "special" finance guy who can work…read more"miracles" David Jones is a scammer. Of course he can get you into any car! He is a manipulator and literally puts you into the highest mileage car and then laughs as you drive away. I had the car for literally 2 hours when I realized I have no A/C, no heat, the windshield wiper reservoir had a hole in it so the entire gallon of fluid was on my garage floor. Heavy smell of antifreeze...THANK GOD he sold me the $2800 extended warranty right? My husband and I drove to the dealership to express our concerns and he confronts us in the parking lot, cussing us out telling us he is getting pissed off having to deal with it. What did he expect? Take my car in to get it fixed....pick it up, get home and we notice another issue. Finally get told that the timing chain is stretched and about to snap. Thousands of dollars to repair. Message David because he just told me days ago to come back and he would refund me my down payment. Told him I want my money back. He send me a nasty messages, deletes it and then blocks me. GREAT CUSTOMER SERVICE. So I reach out to the General Manage George McGuire. What a peach he was! Starts yelling at me yelling me it's my fault that I am having problems. He sold it to me "AS IS" with an extended warranty. Even went as far as to say "Now you have a broken car. If you're driving home today and it breaks into 10 pieces, now you have a 10 piece broken car". And this guy is the actual owner. Way to stand behind your cars and help people. I should have known. The reviews on David, George and Shakopee Chevrolet are horrible. If you have had a bad experience, send me a message. I would love to work with you! Do yourself a favor......go elsewhere! If you are a single mom or anyone who cannot afford a bunch of problems, stay clear of this dealership

I had been wanting another car since i sold my e350 last summer. But things fell through and i…read moreended up buying a chevy trailblazer i hated the 2 weeks i had it.let me tell you guys this dealership and its crew in sales are on their job. F les consultant was Sean Kelleyriendly welcoming sales team . My sales consultant was Sean Kelley, I am so greatful and appreciative of the magic and rabbits and birds he pulled out of a magic hat for my car. The Lexus LS 460 is my dream car and has been since it came out. Eazy trade for my truck, and he did the impossible for me by getting me financed. so east i recommend you stop at Apple used autos before you go through all the B.S. that dealerships usually do. Sean said i was approved no B.S. , no smoke and mirrors. Apple Used Autos is number 1! THANKS SEAN!!!!!

Very stereotypical car buying experience. The car salesman was very nice and low pressure but as…read moresoon as I got in contact with the finance guy I was pushed into adding the easy care. He did not really explain anything and if I asked a question he made me feel stupid for asking it. I felt like I was falling into a scam and honestly should have walked. I ended up cancelling the easy care after the guy tried to talk me into it by saying he's been in the car industry for longer than I've been alive. Nice work ass hole you're really moving up in the world. The most recent update is there ended up being curb rash on three of the tires that I'm fairly certain they covered up initially or regardless didn't mention anything about it. I hate that this is still the car buying experience for consumers. I would just be weary and firm with them. I love my car and had a good experience with the salesman but they need to reevaluate the boomer finance guy.

I cannot say enough great things about Santino Clay at Apple Ford Shakopee. From start to finish,…read morethis was hands down the best vehicle buying experience I've ever had. Santino is the definition of a true professional knowledgeable, honest, patient, and completely zero pressure the entire time. He went above and beyond to make sure I got exactly what I wanted, answered every question thoroughly, and made the entire process smooth and stress free. You can tell he genuinely cares about his customers and takes pride in what he does. That kind of service is rare. I absolutely LOVE my F150. It is everything I hoped for and more. The truck looks incredible, drives amazing, and I could not be happier with my purchase. Santino made it happen and made it easy. If you are buying a vehicle, do yourself a favor and ask for Santino. He is a rockstar and I will be sending everyone I know his way. Thank you again Santino. You crushed it.

Called me an appointment on Thursday, July 24 for Monday, July 28 AM…read more Call at 3:15 in my car had yet to be looked at because they had no bases available to look at it. Why do you schedule appointments if you don't have places to look or diagnose or fix your cars? They told me at that point it would be three days that does not work for the normal American family anymore. Most of us work two jobs. We have children to run around. We don't always have options to just leave our car at the dealership for three days. And you didn't offer a rental you didn't offer a loaner car. How do you think this is an acceptable practice for the American family in today's economy

Their word means nothing. Told them we wanted to purchase a Prius. Stated that we would buy the car…read moreat the out the door price. Had the car set up for purchase within 3 days. I was given the out the door contract and we had set up an appointment to purchase the vehicle. Today, I received notice that they had sold the vehicle. Asked the manager, Matt, for an explanation. He stated that the proposed contract we were given stated we needed to put down $5K and purchase within 1 business day. I did overlook that however here are the questions - What dealer does not actively ask for a deposit to hold a car? Why within 1 business day? NEVER AGAIN Back to Rudy Luther

These guys are nothing less than incredible! I'm so impressed and just have to share so people know…read morethey have an honest, trustworthy business available for their next used car purchase! The vehicles they have available are top-notch, high-quality and have been thoroughly inspected for any maintenance needs. We purchased a 2015 Toyota Highlander in March 2024. You would never know by its looks that it was not brand new, it's gorgeous! If they don't have something in stock that fits your needs, they will find what you're looking for. This is one place where YOU DO NOT HAVE TO FEAR THE "USED CAR SALESMAN"!

it would appear that pretty much everyone working at this location is uneducated and unable to…read moresolve simple problems. You and your vehicle will not be treated with care or respect. don't waste your time.

Inquired about a vehicle and was rudely run through the robotic punch list. I'm sure I was taking…read morethe star salesperson (lady) away from something important. There are three other dealers in the area with the same vehicle. They are actually working with me. Ask a question, answer a question- that kind of thing. PS - well qualified buyer & financially conservative. I will never return to an establishment that will not extend the courtesy of a conversation. Next time try a smile. They are easy, free and widely accepted. Category - Lost Sale.

Amazing service, which was not the experience I have had at 2 of the other locations.  Tom Miles is…read morean honest and personable man to work with. Even if you aren't making a purchase same day. There was no frustrating pressure towards purchasing or making a decision.  I received valuable feedback, as well as a lot of new information about the car I was looking into and their business practices.

If I could give 0 stars I would. Terrible customer service. They sold me a for edge for 7,000$ with…read morea slipping transmission. It was driving until about a month after purchasing. I highly recommend you shop for a car elsewhere