This dealership is amazing. My vehicle was mis…read morediagnosed and damaged from another dealership at Lupient Chevrolet. So this dealership was recommend to me by a co-worker. I brought my car in and they diagnos my car that the other dealership was incapable of doing. They also accidentally broke one of my spark plugs, and instead of just replacing it and not telling me they called right away and informed me that a tech has accidentally broke a spark plug so they went ahead and replaced all 5 at no cost at all. The staff is very friendly and Informative. The location of this dealership is easy to locate and navigate to and around. They have a lot of used and new cars at very competitive prices. I'd highly recommend this gm Chevy dealership to anyone in the twin cities area. And to stay away from lupient Chevrolet.

You decide whether this is a company you want to do business with…read more The head salesman (Dave Gill) was showing me a vehicle I wad interested in and getting me pricing. During our convo, I caught him in a lie about it. When I questioned him, he told me I "misunderstood". I explained it was not a "misunderstanding", I was meant to here that. I said how trust was gone and I thought he was a shitty salesman and how he should be ashamed of himself. He became defensive and argumentative. It ended with him calling me a vulgar name and told me to leave and never come back The most unprofessional customer service I have ever experienced. The owner was no better.

Bought a 1999 Toyota Camry with 120,000 miles on it and he gave me a good deal at 2,500 after…read moredriving it for awhile I found there to be a radiator leak the car was buy as you see it so he didn't have to help me fix the car but the owner of total auto sales still helped me anyways amazing used car dealership would recommend 100%

From the owner: Selling since 1978read more

I had been wanting another car since i sold my e350 last summer. But things fell through and i…read moreended up buying a chevy trailblazer i hated the 2 weeks i had it.let me tell you guys this dealership and its crew in sales are on their job. F les consultant was Sean Kelleyriendly welcoming sales team . My sales consultant was Sean Kelley, I am so greatful and appreciative of the magic and rabbits and birds he pulled out of a magic hat for my car. The Lexus LS 460 is my dream car and has been since it came out. Eazy trade for my truck, and he did the impossible for me by getting me financed. so east i recommend you stop at Apple used autos before you go through all the B.S. that dealerships usually do. Sean said i was approved no B.S. , no smoke and mirrors. Apple Used Autos is number 1! THANKS SEAN!!!!!

Very stereotypical car buying experience. The car salesman was very nice and low pressure but as…read moresoon as I got in contact with the finance guy I was pushed into adding the easy care. He did not really explain anything and if I asked a question he made me feel stupid for asking it. I felt like I was falling into a scam and honestly should have walked. I ended up cancelling the easy care after the guy tried to talk me into it by saying he's been in the car industry for longer than I've been alive. Nice work ass hole you're really moving up in the world. The most recent update is there ended up being curb rash on three of the tires that I'm fairly certain they covered up initially or regardless didn't mention anything about it. I hate that this is still the car buying experience for consumers. I would just be weary and firm with them. I love my car and had a good experience with the salesman but they need to reevaluate the boomer finance guy.

I cannot say enough great things about Santino Clay at Apple Ford Shakopee. From start to finish,…read morethis was hands down the best vehicle buying experience I've ever had. Santino is the definition of a true professional knowledgeable, honest, patient, and completely zero pressure the entire time. He went above and beyond to make sure I got exactly what I wanted, answered every question thoroughly, and made the entire process smooth and stress free. You can tell he genuinely cares about his customers and takes pride in what he does. That kind of service is rare. I absolutely LOVE my F150. It is everything I hoped for and more. The truck looks incredible, drives amazing, and I could not be happier with my purchase. Santino made it happen and made it easy. If you are buying a vehicle, do yourself a favor and ask for Santino. He is a rockstar and I will be sending everyone I know his way. Thank you again Santino. You crushed it.

Called me an appointment on Thursday, July 24 for Monday, July 28 AM…read more Call at 3:15 in my car had yet to be looked at because they had no bases available to look at it. Why do you schedule appointments if you don't have places to look or diagnose or fix your cars? They told me at that point it would be three days that does not work for the normal American family anymore. Most of us work two jobs. We have children to run around. We don't always have options to just leave our car at the dealership for three days. And you didn't offer a rental you didn't offer a loaner car. How do you think this is an acceptable practice for the American family in today's economy

Their word means nothing. Told them we wanted to purchase a Prius. Stated that we would buy the car…read moreat the out the door price. Had the car set up for purchase within 3 days. I was given the out the door contract and we had set up an appointment to purchase the vehicle. Today, I received notice that they had sold the vehicle. Asked the manager, Matt, for an explanation. He stated that the proposed contract we were given stated we needed to put down $5K and purchase within 1 business day. I did overlook that however here are the questions - What dealer does not actively ask for a deposit to hold a car? Why within 1 business day? NEVER AGAIN Back to Rudy Luther

These guys are nothing less than incredible! I'm so impressed and just have to share so people know…read morethey have an honest, trustworthy business available for their next used car purchase! The vehicles they have available are top-notch, high-quality and have been thoroughly inspected for any maintenance needs. We purchased a 2015 Toyota Highlander in March 2024. You would never know by its looks that it was not brand new, it's gorgeous! If they don't have something in stock that fits your needs, they will find what you're looking for. This is one place where YOU DO NOT HAVE TO FEAR THE "USED CAR SALESMAN"!

it would appear that pretty much everyone working at this location is uneducated and unable to…read moresolve simple problems. You and your vehicle will not be treated with care or respect. don't waste your time.

Inquired about a vehicle and was rudely run through the robotic punch list. I'm sure I was taking…read morethe star salesperson (lady) away from something important. There are three other dealers in the area with the same vehicle. They are actually working with me. Ask a question, answer a question- that kind of thing. PS - well qualified buyer & financially conservative. I will never return to an establishment that will not extend the courtesy of a conversation. Next time try a smile. They are easy, free and widely accepted. Category - Lost Sale.

Amazing service, which was not the experience I have had at 2 of the other locations.  Tom Miles is…read morean honest and personable man to work with. Even if you aren't making a purchase same day. There was no frustrating pressure towards purchasing or making a decision.  I received valuable feedback, as well as a lot of new information about the car I was looking into and their business practices.

If I could give 0 stars I would. Terrible customer service. They sold me a for edge for 7,000$ with…read morea slipping transmission. It was driving until about a month after purchasing. I highly recommend you shop for a car elsewhere