I am so unbelievably impressed with Total Care Accident Repair, located in Raynham, MA. I wanted a free estimate on how much it would cost to do body work on a 1995 Isuzu Trooper. The rear quarter panel of the vehicle, including the gas cover, bumper, and rear lights were all in tough shape -- bent, banged in, jammed, broken, and/or hanging off due to an accident that occurred in New England's last blizzard. I found Total Care via the google search engine and I initially chose it because it was nearby to where I lived. Now, however, I would choose it not just on that reason alone, but because of the honesty, professionalism, and quality of care I received. In the middle of the night, I initially made contact with the business through their convenient website which allowed me to send them a message to describe my problem in order to schedule an appointment. To my pleasant surprise, I received a phone call from a friendly professional just hours later AND immediately after the business opened for the day. I honestly figured it would take a few days to get a call, especially during a holiday week, so I was really impressed by this. We reviewed the damage briefly over the phone and they were extremely flexible in scheduling the date and time for the appointment for my free estimate. I arrived to the appointment late and no one there made me feel bad about that. They welcomed my 4 year-old daughter and I with smiles and even offered my daughter a juice box from their fridge (talk about catering to kids too!). My car was then assessed and I was informed that the cost to replace the damaged quarter panel would be over $4K and therefore, my car was totaled in that my car is probably not worth over $1K. Instead of trying to sell me on why I should get the repairs done, they instead tried to figure out a creative, practical solution to the problems at hand. For sure, these guys were experienced and talented in that they were able to think outside the box on each and every issue. Not only this, they immediately started working on these solutions and it was now near dusk and the business was almost closed for the day. Talk about great customer service!!! For example, one large problem I had was that the gas cover was so badly banged in that I could not get it open in order to get gas into the car. They immediately identified a solution and resolved this problem among several others. Since it was now dark, they asked if I could bring the car in the next day so that they could do a few more things to ensure that the car was functional and safe to drive. As if I am not already delighted and beyond thrilled with their service, I was met with yet another surprise the next day in that after they put the finishing touches on their work, they did not ask for or want any money for ANY of the work they did on the car. It truly is unbelievable!!! I am still trying to figure out if I am in a good dream and have not woken up yet! Not only is this business both honest and responsive, they obviously have hearts and are more than generous. We could not be more appreciative of this given our financial situation. The father of my child was unemployed for a year and 1/2, just got a job in August, and just the day before my first appointment with Total Care, he got laid off. With the timing of all this and with the accident that just happened the weekend prior, we are so extremely thankful for this extremely generous gift. If you are looking for an honest business who is looking out for your best interests and who you can completely trust, then you have found the right place. We are very impressed with the professionalism, responsiveness, integrity, high level of expertise, quality and timeliness of the work performed at Total Care -- and obviously the price could absolutely not be beaten. Thank you, thank you, thank you for superb service!!!!! You have gained a lifetime customer and we will be sure to refer you to my friends and family. read more

I just made this account specifically to compliment this shop because I've been THAT happy with the service. I've had my car for a year and a half and sadly, I've had to bring it for body work twice. Only a few months after I got the car, it was the victim of a hit and run. Didn't know where to begin when looking for a body shop because it's been many years since I had any type of damage that needed to be fixed. So, I went to my car dealership to see if it was something they could fix because I trust the work they do there, considering I get all of my service done there and they've always been very helpful, nice and not like the typical car dealership everyone dreads. They were unable to do the work BUT they suggested I go down to Total Care Accident Repair right around the corner. From the moment I got there, they handled everything with my insurance and rental car. The day of my appointment, I was dropping my car off before the rental place would be opened so they set up to get a rental for me thru my dealership so I wouldn't be late for work. They kept me updated thru the whole process and kept me aware of the timeline for my car. The second time I had to go back was a year later, when I was involved in an accident with someone driving in to the side of my car. Frustrating situation, called my insurance, got the estimate done and told them I'd be going to Total Care Accident Repair for the repairs, they faxed the paperwork to the shop and the shop called me the next day to set up my appointment. Once again, they handled everything with the insurance and the rental. Bottom line: my car looked brand new both times. Couldn't be happier with the work that was done. All of the guys there are super nice and they make a very stressful situation stress-free. It's reassuring to know that I now have a place that I can trust fully and get quality body work done. Hopefully, I won't have to go back though because I'd like for people to stop hitting my car :) I recommend them to everybody because I'm confident they would get the same results that I've gotten twice. read more

I was in an accident about a month ago. Nobody was injured, but the whole experience was really upsetting. As everyone knows, dealing with the insurance day after day is exhausting: battling for liability, trying to understand claims, adjusters, appraisals: the whole situation is a nightmare. My husband insisted we bring my Subaru to get a second opinion and repaired at the dealership where we purchased it. Luckily for us, the dealership uses TCAR for service. Dealing with these guys was like night and day from what I had already been through. Brian and I spoke for a while the first day, and he got me squared away with paperwork and getting my car towed. From there, I must have spoken with Jack at least 10 times in the following weeks. He called me with any and all news, advice and updates. He even found me a better deal on tires at my request. My initial estimate (from the adjuster) was $4500. After TCAR examined my car thoroughly, my new estimate was over $7000. I couldn't believe the amount of detail and care they took to make sure my car was in perfect condition. When I went to pick up, Jack took the time to explain every page of my bill. He showed me the inside and outside of my car, which was left in better condition than before my accident. I cannot thank the guys at TCAR enough, and I will absolutely recommend them to anyone in need of repairs on their vehicle. read more

If you need repairs on your vehicle, Total Care Accident Repair is the best place you can go! Total Care came highly recommended to me, and now I can tell you first hand how great they are. I spoke with Brian on the phone, and then with Jack in person. They are professional, friendly, informative, caring, etc. The customer service can't be beat. The entire process of getting my car repaired was very positive. It was so easy because they handled it all for me. All I had to do was drive my car there. They had a rental waiting for me and they were in touch with me often to let me know everything that was happening with my car, insurance, etc. When I picked up my car, I was so pleased. Their work is excellent. I was completely satisfied. I wish I could get the word out to everyone who has the misfortune of an auto accident, to just call Total Care Accident Repair. I will definitely be recommending this place to everyone I know. read more

Total care accident repair is quite simply the best around! Unfortunately I have had to have some work done to our Honda Pilot twice now in the last year. The first time we went to a competitor in town. We were extremely disappointed with every part of the experience. Service, expediency, attention to detail and overall friendliness. When another issue came up, we asked friends of ours about a good place to go. Total Care was top on the list from multiple friends. I have read all the reviews and every one of them is perfectly accurate. They are all extremely polite and respectful. I received multiple phone calls in the 7 day period updating me on the progress of the job. They were quite simply just awesome to deal with. The repairs were perfect and they were fast. They even cleaned the car inside and out when I went to pick it up. I will NEVER use anyone else for any Auto body repairs ever again. Thanks Jack for everything!! Marc read more

I cannot tell you how highly I recommend Total Care Accident Repair. I arrived at Total Care Accident Repair today as my brand new, 20 day old car already had a couple of spots where the paint was chipped. I explained to Jack that my blood pressure was up! As a senior citizen, first time, brand new car buyer-2018 yet!!!-I felt the dealer should have said, "Bring it on over and we'll take care of that for you!" Unfortunately, they didn't but Jack at Total Care Accident Repair did! He did not know me from Adam! I don't live in the area! I did not even buy the car from the dealer that sent me to him. I explained my concerns to Jack, including the fact that to do the repair correctly I'd need a rental for a week, blah, blah, blah. Jack was extremely patient explaining that while I was waiting for a decision from the company, he could personally touch it up for me-today, right away, right now! Total Care does totally care. read more

This Auto Shop is the best. They definitely go above and beyond for their customers.. I orginially went to them to repair my new red Ford Focus after traveling through a severe hail storm. My car was a mess, full of dents all over. I was sick about it. They were very professional and the results were outstanding. Two years later, while parked in a lot, I found a large scrap on side of my car. Again I wss sick. I had no touchup paint. I went to see them for an estimate, knowing it wouldn't exceed my deductible. After giving me the estimate for the full repair, they asked me if I had 20 minutes, although it wouldn't be perfect, they would see what they could do. THEY MIXED PAINT TO MATCH MY COLOR, TOUCHED UP THE SCRAP, AND BROUGHT THE CAR BACK OUT. WHEN I ASKED HOW MUCH I OWED THEM. They said NO CHARGE! NOW THAT IS CUSTOMER SERVICE.. THANK YOU! I WON'T GO ANYWHERE ELSE. YOU'VE EARNED MY BUSINESS. read more

These guys are AWESOME! The last accident I was in occurred in high school, so I had no idea what I was doing when my car got banged up from a deer run in. I shopped around for a good hour and half and finally decided on Total Care because everywhere I looked, this place was the ONLY ONE that had consistently great reviews. The staff were all SO NICE and took care of everything for me- even my dad was impressed! When I called them, they were very patient and helpful, in explaining everything that would take place to ease my mind. The next day I went in, they put me in a rental, a couple weeks later my car looked brand new! They also took care of my inspection sticker, which would have been overdue, so I wouldn't have to worry about it when I picked it up. What could have turned out to be a nightmare was SO STRESS FREE! Thank you guys!!! :D read more

I recently had my car repaired at Total Care Accident Repairs in Raynham after an accident . I cannot recommend them highly enough for their professionalism, quality of work and friendliness! They handled everything with my insurance company from start to finish, taking care of all the necessary paperwork and back and forth communications, which saved me a huge headache. The repairs themselves were fantastic, my car looks brand new again, with flawless paint matching, no signs that it was ever damaged! The staff was professional, kept me updated throughout the process and even cleaned my car inside and out! If you need collision repairs and want a shop that makes the insurance process easy and does top quality work, this is definitely the right place to go! Kathy read more

I had the pleasure of working with Andrew and Brian at Total Care Accident Repair recently and cannot recommend them enough. A technician from a large well known glass company botched the replacement of a windshield on my newer vehicle which required pursing an insurance claim for damages against the company. The botched job required replacement of the windshield (again) and refinishing to surrounding panels that were damaged. The process went smoothly with Andrew and Brian handling everything from the appraisals, to working with the insurer, as well as keeping you updated during the whole process. The team at TCAR did a fantastic job in repairing my vehicle to it's pre-damage condition! Thanks again! read more

We brought our 04 Honda Pilot to ask for an estimate on a dented front fender that was interfering with the passenger side door. Every time we opened the door it would scrape the fender and make an awful noise. We went to Total Care and Brian looked at the problem and immediately took care of the issue. It only took them a few minutes to adjust the fender to have clearance for the passenger door. The problem was solved in minutes. Brian was very polite and helpful. They treat their customers with utmost respect and I have never been to any shop with this level of customer service. I cannot thank them enough. Thank you Brian for helping us. I will totally recommend Total Care. They are awesome! read more

Total Care is absolutely phenomenal. Unfortunately, I have had to bring my cars here 6 times in the last year due to people hitting me (not the other way around, seriously -it's crazy). I would not go anywhere else! They make the process as painless as possible and are incredibly helpful and keep you up to speed on how things are going while your car is being serviced. Not only do they do a great job with the repairs but they have some of the best customer service I have ever experienced. I hope I don't have to have my SUV repaired again, BUT if I do - I wouldn't go anywhere else but here. I'd suggest anyone come here to have their car repaired, minor or severe, they're amazing!! read more

I drove my car to Total Care, and when Brian saw it, he told me that it was not safe to drive and arranged to have a rental sent right over from Enterprise. He also noticed a crack in my windshield. I told him that the crack was a "pre-existing condition", but he suggested that I take care of it while my car was there anyway. So my windshield was replaced too. And to top it all off, my car was ready five days earlier than promised. It was perfectly repaired AND washed, shined, and vacuumed. Brian's is the first smiling face I saw, but everyone was helpful. Jack, Brett, and everyone - they were all great. read more

I recently had some deep scratches repaired on my new 2025 Subaru Crosstrek left front side bumper. King Collision of Plymouth MA did a fantastic job. It looks like when I bought the car this past August. Their staff provided me with outstanding service - guiding me through the repair process, answering my questions, concerns, and being accessible if I needed to reach them. I highly recommend them to anyone needing repairs, etc. I plan on using them going forward for my any detailing needs. They deserve more than a 5 star rating. A happy customer from Plymouth. read more

Unfortunately for my little car, this was my second trip to Total Care Accident Repair. While you hope to not have to repair your car often, I will always be happy to go back to TCAR for any body work. The team is amazing and their work speaks for itself--my car looks brand new again! Brian and team take the extra step to make sure that your experience is enjoyable and hassle-free (they even deal with the insurance companies directly--major bonus!). I would recommend this company to anyone and everyone. I can't wait to go back to have my car detailed! read more

I can't recommend Total Care Accident Repair enough. Jack and Brian are honest, quick, and very professional. You can really trust them to be honest with you and give you a fair deal. I recently had my bumper buffed, re-aligned and touched up on my 2012 Civic after a minor accident and Jack made the entire process painless. He even fit me in last minute on the same day I called him! My car came back looking terrific and they even gave it a wash. I would highly recommend Total Care Accident Repair! read more

I would highly recommend Total Care. I dealt with Jack and he was fantastic. My car had 6 - 12" key marks on the passenger side. He explained in detail what had to be done and what the cost would be. (cheaper than I had expected). They said it would be about 4 days and my car was done in 3 days and it looked as good as when I bought it a month ago. The office staff and the guys in the back all are very friendly. Great place to take your car for repairs. We won't go anywhere else. Thank you guys! read more

the best bodyshop i have ever experienced!!! brian and jack are top notch guys...they kept in touch with me on the status of my car...i had to pay out of pocket and they saved me alot of money....every bodyshop wanted to replace my quarter panel but there autobody tech (mark) said he could save it,and repair the quarter panel! saved me alot of money!looked really good when i picked it up.it was cleaned and couldnt tell that the quarter was repaired!!! thxs jack and brian your the best!!! read more

Don't go anywhere else! I have been in two serious car accidents with my brand new Nissan Altima and this is the ONLY place I trust. Not only does my car look and drive like brand new but the service is amazing. Jack, Brian, Andrew are always calling to update you on the status of your repair and even stayed late today so that I could pick up my car after leaving work in Boston. The whole team is friendly, and professional and the work is outstanding! Thank you!!! Katie read more