I decided to buy a car and secured my financing first. Through the financier, I searched for a new car and found Metro Kia and would have received about $1500 below factory invoice. Metro Kia called me to discuss my needs. I talked to a nice girl who I thought was a sales person, however she was the 'Internet customer service' person and would set me up with a sales person. She said she'd set me up with Brad. One thing she said, though, is that because I secured the financing and the vehicle cost beforehand, my experience shouldn't take a long time. She said, "You know, I've heard stories of people waiting in a dealership for 5 hours and wonder WHY!" In the meantime, the Internet Service Manager called me (someone else) and left me a voicemail saying they wanted to "amaze" me with my buying experience. Meanwhile, I received another call from *another* person on 1/3 saying it was their "end of fiscal year" and could I come in tonight. I couldn't, but asked what the deals would be tomorrow. He said to me, "I don't know; call me back tomorrow." Um, OK. I called to say I would be in on a Sunday and was told that Brad would be working. When we got there, there was no Brad around, so I met with another sales person, Mark. I don't know if he realized the "Internet deal" I'd gotten, but it didn't feel like it. I drove 3 different SUVs. EACH vehicle was well below the "empty" mark for gas. The first vehicle we drove, Mark asked us to first drive to the gas station to fill up! Ok, so fine, we did that. The next vehicle didn't have gas, but Mark didn't bring his gas card, so we drove it a short distance. Third vehicle, same thing. Also, it took Mark FOREVER to find/retrieve the cars! We waited about 10 minutes between each interval and at one point, he left us outside IN THE RAIN while we waited for him to go back into the showroom to get the keys and plate. I decided that I liked the V6 model, so we went inside "to the table". Then the "dealer games" started. "What car do you own now? We might be able to get you a discount"... "Are you trading in a car?" (Not sure...) "Hang on a minute; I think I have an idea to lower the cost..." (then he'd walk away for several minutes). Then the floor manager came over to talk to us, etc. And on and on it went. Mark started saying something about the banks liking us to put down at least 20%, when I mentioned to him that I'd already secured financing so I'd be plunking down a check for the entire amount. We didn't buy that day, but said we'd be in touch by the end of the week. On Saturday, we decided to go back for a final test drive. Mark had followed up and left me voicemails. We got there about 2:00 on Saturday. Mark was with another customer, so I told him we'd check out the cars in the showroom. He said he'd be 'right with us'. About 20 minutes went by and he was still sealing the deal with these other customers. After waiting 30 minutes, I wanted someone else to take me out to test drive two final cars. He came over to say he'd be "right with us" and I said, "Is there anyone else who can take us out for a test drive while you're busy?" He said absolutely; he'd find someone. 20 minutes later, he stopped by us and said he'd find someone right away. I said, "We're just going to take a walk around." (I was fully planning to leave; I'd had it.) Someone asked if we'd taken out the cars yet, and I said no -- he never got to us. He said he'd get someone right away, and he did. This guy (Scott, I think) was nice enough and quickly got us two vehicles to test drive (one had gas, the other... well, you know the drill!). We were done driving and Scott took us back to Mark who was still with the customers. Scott said he'd work with us and started to negotiate. Same drill as before - we tried to work with numbers and said what I wanted was impossible, but he'd go over to the manager to see what he could do. 20 minutes later, he said he couldn't and in fact, if we only put down $1K vs $4K our payments would actually go up (not sure about that one). I said I would think about it and got up to leave. He wanted to bring his manager over and I said no; he said, "Please don't go, I'll get in trouble." I apologized and left. Bottom line, I didn't like my experience at Metro. Yes, in the end, I was "amazed", but I don't think it's exactly what they meant when they said they wanted to "amaze" me with my shopping experience. read more

I've now had two negative experiences here, so I felt compelled to write a review. First, SALES: I tried to buy my wife's car here. I was in the showroom on a weekend and wasn't greeted by anyone. I went to the "desk" introduced myself as an interested buyer and the sales manager said he has no one available, but asked me to hold on. He didn't ask any questions to see if he could help me himself, just told me to hang out. I waited 20 minutes and left. Very understaffed and very disappointing that the sales manager was unable to help. Second: SERVICE. I tried to give there service department a chance. I called to schedule service and I was put on hold (no problem) after five minutes someone picked back up and asked me to call back to schedule service as he was too busy. I ignored that warning and called back in a bit. Only to find out they do not so any "diagnostic" service on the weekends. And they do not offer a courtesy vehicle during the week. So, that's not really convenient for a working professional. All said, I'll keep going to Quirk Kia in Braintree. read more

If I could give ZERO stars I would. Purchased car in Dec 2015. Metro Kia messed up paying for the title on the new title. So the title was held. I drove the car off the lot, but my insurance company wouldn't cover my new car until the title came through. Since Metro Kia screwed up they offered me a rental car on the house. I dropped my car off at the dealership. They sent for a Hertz rental. The Hertz guy picked me up and when I arrived at the rental place, there was nothing setup for a rental. I had to front the money. Finance Mgr assured me Metro Kia would pay for the rental. 5 days later I got my car. They returned the rental. Flash forward 2 month later. They won't pay for my car rental. Get the BIG run around when I contact anyone at Metro Kia. They are nothing but thieves! Do not do business with them. Next step for me is BBB and Atty General. BUYER BEWARE!!! read more

Short: DON'T BUY THE WARRANTIES! Unless you like telling someone that you want something in writing, only to get responses like "I want a Ferrari but I don't have one," and "You're not my only customer, I don't have time for this." Long: To be fair, I bought a car here at a great price and was very happy with it, and with the sales person, Jon Lundquest. Like Kory M. said, he's great. Sadly a teenager totaled my new car for me when I had had it for five days. Okay, life goes on. But I wanted my almost 2000$ worth of warranty money back, obviously, and since I was within the first 30 days the contract allowed a 100% refund. I had to visit this dealership in person twice before Tony the finance "manager" (he seems to be the entire finance dept) let me fill out paperwork to cancel my warranty, since even though he seemed really nice and returned my calls promptly when I was buying a car there, he never returned any of my calls about the warranty. I later realized that the form he had me fill out and gave me a copy of was for a totally different warranty company. I called the correct warranty company to check whether the cancellation request was received. They said all they required was a simple online form that this Tony person had to fill in, but he hadn't done it. I called the dealership and asked to speak to the general manager since I was tired of dumping my time into Tony's voicemail and never hearing back. I somehow got Tony instead. He talked over me for about 5 min about how they have a process and I'm asking him to do something above and beyond by asking for an email confirmation with my contract number and the cancellation date, or even just a scanned copy of any document showing that a cancellation has been requested, since I had no proof and my 100% refund window was about to end. At one point, when I reiterated that I just wanted something in writing, he replied "I want a Ferrari but I don't have one." Another gem, "You're not my only customer, I don't have time for this." Such a flip from how nice he was at first. He actually treated me like wanting some confirmation of this transaction was outrageous. I literally cried after I hung up the phone, he was that mean. read more

Do not get fooled by their online price. Discount will be around $3k - $4k. They will say you are not eligible for military, student, and $1500 cash-back. Understood. But how many out of 100 will be eligible for that $3-4k discount they posted as their ad. It is very typical bate and fishing. Also, sales people here don't know what they are trying to sell. I am very positive that I know better than most of them here. So, spend your time to study about what you want before you stop in. 2 stars are for the manager, Lou. He seemed experienced and knows what he is doing, still looking for big fish tho. read more

Wish I had read reviews before I tried to purchase the car. Nice car and nice people but I signed everything and 3 weeks later still waiting for the title so I can take ownership of the car. The sad thing is when you set poor expectations 9thought I bought car and picking it up the next day) and now almost 3 weeks later and they never call to tell me status, I have to call them daily. Go to CarMax they rock. Sold my car to them, appraisal and check in under 45 minutes, that is the way things should work. read more

I will not be returning to any Metro dealerships and will not be recommending anyone to go there either. I had an appointment to see a certain vehicle this past Saturday, and spoke with someone multiple times, including that day before I went, and when I arrived they told me that the vehicle was sold on Friday. The fact that I was never told that the vehicle I wanted was sold and ended up driving almost an hour in the snow to go there disgusts me. This company is full of sleazy sales people who knew the car was sold but never told me because they wanted me to go there and try to sell me another car, which they did, one that was $10k more than the one I was interested in. Very poor customer service. read more

Great dealer, easy to work with super friendly. Got me in a great car without the hassle. Even gave me more for my trade in. All employees go out of their way to make sure your happy. They even stayed late to get my plates and registration. read more

Very irritating experience to say the least. I don't even know where to begin. I came here from auto trader online. I see the car I like, I notice 2 things. First, the tires are going to need replacing very very soon, I negotiate this with Robert, my sales guy and we move on. Second there is rust on the bottom by the two back wheels.....not just rust....BUT RUST! I show Robert and he agrees with me, I mention I would like someone to take a look from their service center, guy never bothers to come out and only says "rust is rust".....WTF? Salesman Robert tells me this but keeps going on the numbers anyway. So we negotiate a trade and a price and now he is asking me for a commitment. For what I reply? What will this money be used for I ask? I wrote a check never fully understanding since the financing would be done through a bank, not metro KIA. Again, no direct answer. But, Robert was very nice and acted professional, so I kept going. So, Robert leaves the table and comes back with new numbers, they were acceptable we shake hands. I ask, when can I come to get the new tires. He says.....oh man.....no tires. I say, why? We had that negotiated from the start. Then some guy comes out and says, why should we even talk about tires before we get you approved, like I'm some kind of trash. OK, now we have a problem. I state, we had this negotiated from the get go, it's not my fault he wasn't aware. Now, let me note....my credit isn't good at all, but that does not make me a bad person or a person that should get swept aside which is exactly what is happening. I had to leave the dealership because I had other plans and was there for 3 hours already. I asked for my check back, which was not given to me. They said they would have me approved but it would take time. That was a week ago. I call, no one calls me back. Seriously, what is up with the customer service here? Why am I the one calling anyway???? So I read some reviews here on yelp......holy crap, I'm not alone..........If you guys are reading this, I stopped payment on the check, that's 30.00 I'll never see again. Now that I'm thinking about it, it's a godsend that I'm not getting this car, the Lord works in many ways. RUST, Bald Tires, Slimeball manager, No call backs, no one cared, bad attitudes. One bright note, Robert did a nice job because up until right now I almost bought here. Close it down, don't go here, read more

I went in to look at the Kia Sorento. I was helped by "Forest'. He was insistent that I couldn't afford the Sorento and kept telling my boyfriend and I "I'm assuming you don't have a down payment" or "why don't I put you in an Optima". We spent over an hour discussing financials when I said "Can we test drive the car? " Forest, annoyed went to get the Sorento for me. He told us we could look at it but we couldn't take it for a test drive. He then said 'Isn't this a bit too big for you? How about the Sportage? Or the Optima?" I reminded him that I have my CDL (part time job in college) and that I wasn't worried. After only asking my boyfriend all the questions, and only answering my questions with "how about a cute Optima" I had had enough and said I had to rush to go to work. My conclusion was that Forest was both racist and sexist. Fast forward to this past week when I exchanged some emails with "Katie" from Kia asking me if I was still interested in a car. I said yes, but that because Forest was so aggressive in getting me what I didn't want, I was turned off by the whole car buying process and ran away. In another email from Katie I was informed that Forest was no longer with Kia Metro. He was fired. This past Monday I received a call from John Cannistraro. He was on the line with Katie apologizing on behalf of Forest and telling me to come in so he could 'take care of me' and 'make things right'. He mentioned that the following day was the last of the quarter and he and I would really benefit if could come in the next day. I let John know that I'd have to leave work early but that I'd try to make it. I got out of work the next day and rushed to Kia. I asked for John C right away. He got me the exact Kia Sorento I wanted. I got to test drive that and the Sportage (to be sure) and had no issues (unlike with Forest). We finally came to an agreement - $1000 down, $1500 rebate, my car was worth $8757, and my monthly would be $315. John said, "looks like your car is actually worth more than I thought!" I was naturally ecstatic to hear that! John then shook my hand and said "congratulations!". Because it was the 'last day of the quarter' it was super busy. My boyfriend and I ate up all the snacks and watched TV till the only gentleman working the financials could get through all the documents for the folks in the room. Though we were NOT the last to purchase, we were the last documents to be worked out. No problem though as I was excited about my deal and my new car! FIVE AND A HALF HOURS LATER and the financial man came to get us and bring us back to his office. I said "good news? are we done"? He said well I have SOME news. I immediately thought - what? what happened? I thought we were all set after all this time? The financial man (I didn't catch his name) started to show me the numbers on his computer screen. Both my boyfriend and I noticed that all the numbers were wrong. The $1500 rebate was deducted from my 'car value total' and my monthly went up to $345. I explained that that isn't what John agreed to. The financial man said 'well it's your credit"... I explained, no it's not - it's that you have all the numbers I agreed to with JOHN C wrong! When the financial man started ruffling through his papers he said "Well actually, my sticky note says $355 a month." I said "So John and the computer are wrong but your sticky note is right?" As the financial man ruffled through the papers I saw the scrap paper John used to jot all our back and forths on. When I saw that he had scribbled some others things AFTER we agree/spoke. He deducted the rebate from my car value as I saw on the computer screen. I asked him to get John in to clarify. The financial man never reentered the room. John gets behind the desk and is already on the defense saying that he told us that the $8757 was my "total allowance" and that it included all of the money coming from the my trade in AND the rebate. I told John that's not what you said and I have it written down in my notes (because I took notes of every number we discussed). He got belligerent, got up off the seat at the desk, and started YELLING at me while he was hitting his hand on the desk over and over again "I DIDN'T SAY THAT. I SAID TOTAL ALLOWANCE!!" My boyfriend yelled for a manager because I actually jumped back I was so startled. I felt accosted by this man that I thought was 'helping' me to rectify the first awful experience I had there. John continued to yell and for a second time in one day informed me that he had already sold 5 cars that day and that he didn't need me. He yelled "we'll just give you your down payment back" The manager ran in, John ran out (seems like only one person is allowed in that office at a time). The manager went right back to the screen and said "how about we give you $8000 for your car". Shaking, I told the manager I just want my money. I want nothing to do with Kia Metro! It's the next day and now no one calls me back about my $1000! read more

They are liers and scamers they tell u they can do that and they can't I would not recommend this dealer no one and the Manger is the biggest lier there and try to get your deposed back is even harder even when they cant do the deal they told u at first all I can they suck and Internet Sales people r even bigger liers back there all liers don't buy read more

I had a very good experience buying my firth car at Metro Kia. The staff and manager acted professional and friendly at the same time and made me feel comfortable answering my questions. I ended up buying the Sorento which is just amazing and plan to continue working with these guys in the future. read more

Stay away from this place. I came in on a Cars.com ad. After denying the actual price posted we still negotiated a deal. The sales manager who was dressed like a bum, unshaved, rude and completely aloof about anything about the advertised vehicle. Comes back with a higher price than the listed price. Realized they had either posted the wrong price or just felt like making a few extra thousand. The salesman was polite. read more

I wish I had read all the reviews before I made my purchase at metro kia; this is the kind of dealership that you should avoid at all costs. I purchased my car at the end of November, here were some of the fiascos I ran into during my purchasing experience: -I spoke with Julia from the Internet sales department who advertised a promotion that if a car was purchased on Black Friday, the purchaser would get a visa gift card to be included in the sale. It was based on the purchase time according to the ads and website ($1,000 before 10AM and $500 after 10 AM). I knew the vehicle I wanted and was prepared to make my purchase. When I asked for my Visa card, the salesmen said in order to get that I would need to pay MSRP price in order for the gift card to come with it. That should have been my first red flag to leave immediately. -They charge an etch fee of 150 that they sneak into the contract. We pulled up numerous websites that gave a fair price for this scam of a fee suggesting to not pay more than 20 bucks. He said we could talk to the next guy about that. -it took me 18 days to get my registration and get rid of my dealer plates. I'm a first time car buyer and the common thing they kept saying when I asked for them to get moving on it was, "don't worry, it's not illegal to have them on". Clearly I'd like to get my registration taken care of that I've already paid for. -they keep you there forever to sign the papers in the hopes that you ll sign whatever they come to you with. I must have been switched around sales members and associates more times than was necessary. -I had 1/4 of a tank of gas when I drove off the lot; at that point I didn't even want to deal with them to have them fill it up. ---the one positive thing from this group of dealers (metro) is that the car runner Gil is fantastic. I am not the type of person that posts negative reviews of companies ever; this is my first post. I want people to know what an awful experience it was. I love my car but not the dealer it came from. read more

I dealt with Phil Newcomb and he was wonderful. He made this the best and easiest experience I've ever had buying a car. If your interested in getting a new or used car definitely call him or go in and ask for him, he truly will help u in every way.. An absolute pleasure to deal with. read more

These people are great! I am still in the shopping stage for a Soul but let me tell you, my saleswoman JEN is a most patient and accommodating lady! She's a doll! She never once rushed me or forced me to make any decision! Max the Biz Manager is also a doll! I am looking around, but at the same time, I had such a pleasant experience here. They proposed different financial scenarios for me and documented everything so that I had everything on paper. Max was professional and not pushy in any way. They were pleasant, professional and extremely personable. Go here! They won't rush you! They're there to help you and not pressure you. Wonderful experience. read more

If I were to have written this review four days prior, I probably would have given it a -1. We were previous owners of two KIAs and loved them. A great car for the money! My husband and I went into Metro KIA on February 26, 2016. We had been shopping on Cargurus.com and found a beautiful 2016 KIA Forte with 2,200 miles. The price was $13,800. This fit into our budget perfectly. My husband called the dealership and a man named Phil Newcomb. Phil is a great kid. Very personable, respectful, courteous. I personally like that quality in a sales person. We then met with Thomas Mericil. Another, courteous, respectful and personable kid. He went to get the car of interest. Pulled it up front so we could inspect it, Thomas told us everything about the car, showed us the features and how to operate them. We got in the car and he asked which we preferred to drive, back roads or highway. I did the driving and I preferred both. He took us on a nice test ride so I could get the feel of the car. I was hooked! We were ready to make a deal. We got out of the car and walked in with Thomas and were handed over to another man John ( shaved head). He proceeded to scold us about driving the car, saying we should never been allowed to drive that car, it was sold etc. My husband and I were taken aback by what we were hearing. We felt as though we had stolen the car, kidnapped the salesman and did it all on purpose. We also felt that it was a tactic to get us into their facility just to sell us a car. We never did see Phil after that point that day. Another man named Mark O'Toole came on scene. He tried to rectify the situation and to be brutally honest, I was majorly upset and wanted nothing to do with them or their car. I tried my best to listen to the deal they had, but not much was going to appease me that moment. They only thing I wanted to hear was I could have that car or one like it for the same price. Now the story takes a turn. On Sunday afternoon we got a phone call from Phil Newcomb. He was sincerely apologetic and asked what he could do to make this up to us. My husband is slightly more diplomatic than I am when I am angry. I was saying to my husband while he was on the phone with Phil, " the only thing they could do to make this up to me was sell me the other car for the same price." Phil convinced us to come down and give them a chance to try and make this up to us. Just calling us and apologizing, explaining what happened made all of the difference in the world to us. We told Phil what we had to work with. It was a self imposed budget and I didn't want to go over the amount we had set. I had not had a car payment in 31 years, so this was traumatic for me. Phil worked diligently to make these numbers work. We knew what the KIAs were going for, we had been pricing them for a few months. We also knew that the dealership was in business to make money, but we had a budget. Mark O'Toole also worked hard in getting our budget to work. I am totally amazed that we came within a less than $400 difference. I had to do some creative financing to get this deal, but without the help of Phil Newcomb and Mark O'Toole I would have never gotten a brand new car! Many thanks to the sales team that made it happen. You have a very satisfied customer and made a huge blunder right. We appreciate all you have done to get us into a vehicle that will last us many years to come. So if you are looking for a car, and have a bad experience, please don't count them out. They are willing to go that extra mile to make sure you are happy. Rick and Barbara W. read more

WORSE EXPERIENCE OF MY LIFE!!! My car has spent over 3 weeks at Metro. First time was for a wiring harness, I picked up my car on Friday and Saturday the check engine came on. I brought it back Monday and they told me it was a charcoal canister. They fixed it after having it for a week. Again I picked it up on Friday, Saturday I noticed the car had limited acceleration again I brought it back on Monday. I brought a mechanic for a test drive to show the problem of acceleration, or lack there of. They took my car into the shop, and then called me later to say there was no problem. I brought it back again the next day, took the same mechanic for the same ride. He told me I didn't buy a performance vehicle, I then stated to him the car had 274 horse and with the turbo it did 0-60 in 6.5 seconds. He then told me the turbo only did so much and not to expect the world from it. I made another trip the next day to take the service manager Jeremy for a ride and had him drive. I told him to floor the petal, he did and noticed the car lacked power immediately. I told him to pull over and shut off and turn on the car again, he did and I again told him to floor it. The tires spin and the car took off instantly, he told me he had never seen that before but they would do the research and get back to me. They called me days later and told me the turbo was failing and I needed a new one. I again waited another week, Manny the service guy said I was covered for a rental for 5 days while it was being replaced. I left work on my lunch as he said it would only take 20 min and I could get back to work. I got a ride to Metro, they sub contract Hertz so they came and picked me up. I was driven to Hertz and they then asked me for a license and a CC, I asked why a CC and he said they would place a deposit on my account for the vehicle and I needed to pay for insurance. I was not going to pay anything out of my pocket so I called Manny back and told him the situation. He told me that was Hertz policy and that's how they did business. I opted not to be charged and stated if he had told me that then I would not have wasted my lunch because I was not going to have any money come out of my pocket. I told Manny that I would have the Hertz guy bring me back to Metro and I needed a ride back to work from their courtesy shuttle. He asked where I worked, I stated Kingston and he told me that they wouldn't be able to give me a ride that far. I was stranded on route 44 in Raynham on my lunch break with no ride back to work. Manny had told me the parts were in and my car would be done on Monday. Monday came and went, no phone call. Tuesday I called and asked what happened, he then told me it was his day off and my car was not done. He stated my car "should" be done on Tuesday, I called Tuesday afternoon at 5pm to find out the story on my car. He then told me it was not done and "maybe" it would be done on Wednesday. Astonished by the lack of care or compassion. I received not one form of apology for the weeks without my car or the lack of customer service. I called and left messages for Dominic, Jeremy and have spoken with Mike the sales manager about my horrifying experience. Wednesday morning I went to pick up my vehicle, they told me I was all set. I drove to work, and my car over heated. There was zero coolant in my car and I now have oil leaking from my motor. I called and spoke with these people called customer service, the very same ones I have been dealing with and told them the problem. They gave me some BS about rushing the job and that's the reason for no coolant. The bottom line is they have just blatantly brushed me off and treated me like sh*t. They called a tow truck as I am watching my car drive away on a flat bed back to Metro now. I can not believe how a dealership that operates like this can stay in business. I can not imagine the damage that has been done to my motor now. NEVER I repeat NEVER buy or bring your car to Metro!!!!!! read more

If I could give them 0 star rating I would. Dealerships like this are what give the car business a bad name. First off they use bait and switch to get you in the door. Beware of their deceitful sales tactics. They use fuzzy math when it comes to the actual cost of the vehicle and at closing add in multiple hidden charges ($150 window etching that's included on all cars??). The finance guy tries to hurry you through the signing process. When I pointed out the discrepancies in the contract the finance guy got a tough guy attitude (he has little man's disease). Then they tried to deliver the car with a empty tank of gas! On top of all of this it took them 4 hours to deliver the car, during the entire processes they were never in any sort of a hurry. And to top it all off it took them 12 days for me to receive my new registration. While I'm very happy with the car we bought I would never step foot in this business again. I'm amazed their still in business. Stay as far away as possible. read more

Zero stars!!! I went into this dealer looking for a new vehicle I had a trade in that I needed to get rid of my sales man was goin to give me 6.5 for my trade so I drove a few cars found one that wasn't my favorite but I was in need of a car so I accepted started the paper work and the negotiation we came to some numbers that were acceptable I was allowed to take the vehicle . The next day I recieved a call from my sales person saying that they were still working the deal with the bank I was then asked for a co signer I got one with good credit they again went through the motions ( meanwhile I still have there brand new car) another day goes by no word from dealer I call back to my salesman no answer also tried to speak to manager and got voicemail no call ever returned . Finally I get in touch with my sales person and they want 6 thousand down I returned the vehicle A lot of shady practices here wouldn't recommend this dealer to my worst enemy a lot of my time wasted for nothing I was able to go to another dealer with no $ down and no co-signer and a lot more of a vehicle . read more

If thinking of buying a Kia I would strongly suggest going elsewhere. This dealership has been a nightmare from the get go. We should have ran at the beginning. They have strung us along on all aspects of the buying process. Now have had the car for one week and they still have not transferred the registration over to the new car from the car we traded. Made my husband sit there for FIVE hours while they did the paperwork to take the car and that was after having been there two hours the night before. The financial rep for the dealership was arrogant and difficult. Said they would give us the car with a full tank of gas and it was almost empty. Interestingly enough I love the car and had decided to go the same route but have now decided to go to another Kia dealership. read more

Awful Awful experience! Not only were non of my questions answered, I went in looking at a car that was posted online - on multiple websites for 15000, when I went to talk price it was over 2,000 more than it was posted for. When I asked my questions my sales man left me for 10 mins at a time to find answers. When price was discussed everytime I would ask something else he would say oh this is another fee and this is another fee. Adding things that I would NEVER want. I seriously would NEVER trust them again after putting me through that experience for close to two hours. PLEASE STOP CALLING ME read more

Shady service dept. I have had several services I was told I needed at oil changes. My main concern is my family's safety so I usually do what's recommend. But I could not afford all 4 recommendations my last visit so I did 2. Funny when I just went in again, those recommendations were not made. So either I never needed them and was only told I did or it was not given the proper check this time because if I really needed something 2 months ago, you'd think I would need it more now. When I brought this up and presented my last visits paperwork they took my new invoices that said I needed no additional work and changed it to me needing the work but "customer declined at this time" which is not true, I was never called or approached like they usually do to have additional work brought to my attention for approval so the fact that they changed my invoice when I showed them the older one isn't cool. I was also offered a rental when I come back to do these repairs because now they encouraged it be done sooner than later. Tried to make this my service shop since I'm a local but will make the longer drive to my more trustworthy kia read more

I have purchased 3 vehicles through this dealership in the past. Jon Lundquest was one of the most helpful car dealers that I have ever had the pleasure dealing with at metro Kia . Keep up the great work! I will be back again to buy my 4th car! The KIA General Sales Manager Ira King has an amazing team working for him. These employees are always walking around with smiles on their faces and they really want to give their customers the best value they possibly can. I get all my vehicles serviced at their service center and i have never had a problem! You guys are truly the best car dealership i have ever experienced. read more

We bought a new Kia a couple of weeks ago and the sales people we dealt with were not all that great. They took forever getting stuff done, and the man who helped up,well he wasn"t very nice. I didn't like the buying experience, but... I did go back for my sticker. I met Shawn, and he was GREAT. He made my 3 hour wait very easy and was very nice. So I will continue to service my car there because of him... I hope the next time will be as good... read more

I need a car and I went here and had chris help me he is the best. he got me what I wanted and save me a ton and even lowed my car payment. I will be back for my next car in the future. If your looking for a great deal ask for chris you wont be disappointed. thanks again my family loves the new car. read more

We walked into metro kia to purchase a new car since our family out grew our car we been dealing with different kia locations for years with our vehicles we got the privilege to meet our car sales man Bobby he listen to our wants and our needs treated us with a family welcome we decide to test drive a 2016 Sorento got to meet sales manager Greg who took all our info and was so very kind help us get into a vehicle that worked with our budget we than got to meet the financial services man who help us get approved for our new car and help us to understand all the paper work process we have never been treated with this kind of customers service in all the years of buying cars . We feel we was treated the way they would want to be treated if they were buying a car from us . Thank you guys at metro kia read more

I gave them 5 stars the first time I used them but second time around I can say they truly suck. It took 8 days and me refusing to leave the dealership for 2 and a half hours to get a registration thru tried to blame my insurance Co. Now I am getting a bill for the balance on my former lease with them. Part if my agreement was they paid the balance. Clearly they did not. Do not use this dealership they are the worst read more

Professional sales staff, Eddie, Tim and Kate worked hard to make sure all my needs were met and I was satisfied with my experience

I had a great experience here. The people were nice and professional. I would definitely come back for another car. Thanks to everyone who helped me I was very indecisive. read more

It was a great experience! Mr. Robert Costa was great to work with and Im a very happy customer! thank you I will def go back

I did not purchase a car from Metro but the guys in their service department were awesome. They serviced my brand new optima that Quirk Kia (where I leased the car) refused to look at. Thank you Andrew & JP! Your courteous and professional service was very much appreciated after the way I was treated at Quirk Kia. read more

My name is August Bigos and I am thoroughly disgusted with Metro Kia in Raynham, Massachusetts. Two weeks ago, my girlfriend and I found a 2008 Hyundai Elantra on the dealership website posted at a price of $7,876. Upon calling the dealership, we received conformation that the car was available and that the asking price was truly $7,876. The following day, we attended an appointment to test drive the car and begin to talk figures with the Sales Associates. Originally, we were suppose to meet with Julie, but after arriving we were told that Rafael was going to help us with the car. After a successful test drive, the three of us sat down to talk about the car. Suddenly, the original price of $7,876 magically became $9,876. The Associate, at a seasoned one month worth of experience, could not answer any of our questions; especially how the car became $2,000 more expensive. A few days ago, my girlfriend's family called and found out the car was actually being sold for $7,876; this conformation was made by multiple people. Ironically, the same day, Rafael called and claimed that the Sales Manager was willing to make a deal for the same exact car. Today, on September, 4th, 2013, my girlfriend and her family went to the dealership with cash to purchase the car that they were promised costed $7,876. When they arrived at the dealership, they were introduced to a new price that was $3,000 more than the original price.(which is currently posted at $7,876) The Sales Manger certainly had some deal for them. Amongst the central part of this dilemma, we received ambiguous answers concerning the towing of the trade-in vehicle and the possibility of the car being shipped to a closer dealership. No one there, seemed to know what was going on. Personally, this is the worst experience I've ever had at a car dealership and now I must begin this process again in hopes of finding an honest and genuine place to buy a car. read more

False advertisement. Issues Advertisement in newspaper offered "Guaranteed trade - $6000" my son attempted to purchase the vehicle a 2013 KIA LX. It had a mrsp of $22,998 and he wanted to trade his car in for the $6000 which would leave a balance of $16,998. The salesman showed us the car then would not give my son credit for his trade in vehicle. My son and I were told that the guaranteed trade required that my son qualified for a number of different incentives, rebates or discounts such as veteran, college student, loyalty discount , excreta. I pointed out the advertisement was for a trade in vehicle not for a series of discounts or rebates. My son and I were shuttled to 3 different sales people. There was a John Cannistraro, Ayman Hasim, and another John (no last name given). After repeated discussions we were told the car was sold. My son offered to purchase another vehicle so long as he would get the $6000 trade in but he was rebuffed again with the claim he had to qualify for a bunch of rebates / discounts. Discouraged my son went to the Toyota dealership up the street and purchased a new Toyota Camry. read more

I Highly recomend that you go some where else. After 4 days of dealing with Robert DeCosta and his manager we negotiated a deal that was both good for us as well as them on our way to the dealership we were told tha the car was being test driven by another customer. I would like to let you know that they do not honor there agreement and when we arrrived at the dealership the manager who did not identified himself said we did not givea deposit so the car wasstill for sale. we had a verable agreement with Robert who was no where to be found we said he did not ask us for a deposit that everything would be fine. This is very poor customer service and I would hope no onegoes through this very dishonest sales department. also,we recieved a call this morning by someone at the dealership checking to see if we were coming in and we said yes by 11. and she said that would be fine. I recommend strongly that you find another Kia dealership. Shame on you Robert Decosta and the manager of Metro Kia read more