Our plumber referred us to Total Care Restoration after confirming a leak from the A/C at our home. We are so happy that we did! The professionalism and care of Zack Bethea, our Account Manager, were exceptional. He is also working with our homeowner's insurance company and keeps us in the loop. We are delighted with Alexander's outstanding service. Alexander arrived on time, provided excellent information, and left the area perfectly clean. He was super careful with the stuff he had to move and put back. We highly recommend Total Care Restoration. read more

Finally got around to leaving my review for Total Care Restoration. After having water damage from an underground sewer pipe leak, we were referred over to Total Care by our plumber. Peterson handled our work, and did a great job. He was timely, responsive and proactive in making sure the job was done to our satisfaction. read more

I had used this company a few years ago at my previous home and Alex did a wonderful job brining my previous house back to order. This time when my shower pan failed, I naturally called them to help. Kevin came over and really explained everything in detail. He is professional and courteous! He went above and beyond to help us. Jesus and his team were wonderful. They were professional and made sure everything was super dry. Jesus is very knowledgeable and professional. This is a top notch company and I would use them again in a heartbeat! read more

This business was excellent in their service and the way that they treated us. If we had a question, Kevin was very timely with his responses, even a couple of times that I had questions and had to answer out of work hours, he was very prompt in ensuring me what steps needed to be taken to get my floor issue resolved. It was an intensely frustrating experience, that the floors have to be removed, but the team was so nice and gentle with the whole process. Everyone was thorough in explaining us what they are going to do, why they need to do it, and they were very respectful to me having to work from home, to not make as much noise while I was working. I definitely recommend this company. They exceeded my expectations. read more

After receiving a water bill that had increased 400%, I was fearful of a water leak underground in my home. Steven showed up at my house the same day I called. Couldn't have been nicer. Conducted a free inspection of everything and he showed me how to tell by looking at my water meter, if there is water leaking. It appears we figured out the problem and I am so happy. I will definitely call him immediately should I have any water leaking problems in the future. Great guy, great work!! read more

Simón and partner were courteous and professional. We had pipe leaking from the ac., which was not installed correctly. We had water pretty much all over the pantry, laundry room and dining area. They worked fast and efficiently and all areas were dry in 5 days. read more

I used Total Care Restoration for a couple of water damage in my personal home, as well as for properties that I manage. They were extremely responsive, professional, and for a reasonable price. I would we recommend you use them 100%. Any loss can become a huge deal, if you do not hire the correct company. My tenants we so happy with how fast they issues were fixed, and how easy to work with everyone was. Also, we did not get any recurring issues. All went perfect. read more

I was recommended to Air Quality Experts by a local plumber for mold remediation. The team responded quickly and they were very professional. Jonathan was incredibly knowledgeable. He thoroughly explained the problem and what needed to be done to fix and prevent further issues. Questions were also welcomed, which I particularly appreciated. The work done at my home was covered by insurance, but the pricing was reasonable if you will be paying out of pocket. If you are looking for a company you can trust, with a team that puts customers first, give these guys a call. read more

There's nothing worse than getting home and finding a leak from our 2nd floor coming down into our newly renovated kitchen. I ended up calling Total Care Restoration and I received wonderful customer service and they immediately connected me with Peterson. Peterson & the team then came to our house and made sure to explain to us what they were going to do step by step. They were professional and thanks to their quick response & experience we ended up being able to get our leak fixed, they took care of the areas and avoided mold altogether, and most important nothing damaged our kitchen (because of the way they proactively took care of the problem to begin with). I can't tell you the IMMENSE Relief we felt knowing that our nightmare was in great hands with Total Care Restoration. There's NO OTHER company I would trust with any leaks or handling of mold as I do with this company. Needless to say, we will be calling them again should anything ever happen - nothing like our piece of mind! Thanks again, Peterson & team. read more

Total Care Restoration went above and beyond to address our urgent situation with mold. They were so helpful, knowledgeable and understanding - truly a well rounded business with incredible employees. We worked with Kevin and he made us feel completely at ease while going through very stressful circumstances. English and Spanish friendly and they had very reasonable pricing for the work that had to be done. Would recommend them any day - and ask for Kevin! read more

I was recommended to Total Care Restoration by Hernandez Plumbing for water damage remediation. Jeff and his colleagues did a wonderful job fixing the problem and worked very quickly. I have used them for other issues around my house and they are always fast and professional. Jeff always calls to follow up and make sure the issue has been fixed. Jeff is also very responsive when you call him. I'm very happy with their work. read more

Couldn't be happier. Came on time, knowledgeable and professional. Gave me good advise to track and resolve the problem and didn't want to add additional services not needed. read more

Had a huge water leak at my house from the refrigerator supply line. It basically flooded my kitchen and living room area. Alex came out the same day and started extracting all the water and started drying on the same day. They work very clean and everything was explained before starting the work. Luckily, he brought to our attention that our homeowners insurance covered for water leaks. I had never went through the insurance process and he helped me out explaining the whole thing and showed me where in the policy there was coverage. i didn't have to come out of pocket for the services he provided. The insurance ended up paying them direct and it wasn't an arm and a leg. They worked very clean and did a great job. Im very happy with the results and will use them in any future problems. read more

I would never recommend this company. This company is unprofessional and judges based on appearance and nationality. When I came into their establishment I was asked my nationality then Mr. Hernandez went into an office and spoke to a woman. He preceded to come out and let me know he couldn't provide a service to me based on the clothes I was wearing. I have never felt so belittled and discriminated against I would never recommend this company for anything read more

When it comes to making sure your home is taken care of, Total Care Restoration is completely reliable. They will make sure to do anything that is necessary in order to keep your home from getting further damaged from water or mold. You can trust that they will do a professional job at a fair price! Although most of the time, their services are paid for by your insurance anyway, so it's free for the homeowner! read more

I recently had a leak in my home. Water was everywhere and I'm a first time home buyer so I wasn't sure what the process was for a thing like this. I'm happy I went with TCR in helping me get my home back to feeling like "home". I was overwhelmed with everything that happened and Alejandro was so knowledgeable and helpful with fixing everything and talking through next steps. Overall, I'm beyond happy with his service and would recommend him to anyone that needs restoration services. Another plus was how responsive he was, anytime I contacted him he was available or would call me back in a timely manner. Thank you again!! read more

Highly recommend them. They were very responsive and quick to come to the apt to help me with the stool overflowing from the tub & toilet. I highly recommend them for all your restoration & plumbing needs. Professional, knowledgeable & most importantly quick!! read more

Their team was courteous, professional, and on time. I had some water damage due to a leaky bathtub valve and TCR was there within a day of the problem being discovered to install drying equipment, in order to mitigate much of the damage done by the water. Their work was top quality and they guided me through every step of the way, thereby alleviating much of my stress. All around excellent service. read more

I had a pipe break within the wall at my house that completely soaked all my cabinets. There was water damage throughout the cabinets, inside the drywall, and all over the floor in my kitchen. I had originally hired a plumber to fix the pipe and they recommended I use a restoration company to dry out everything or else I could have a Mold problem in the future. I saw Total Care Restoration was highly rated on Yelp and in my area so I called them. They came out with a bunch of high tech equipment to determine every area that was wet and proceeded to dry out. The owner, Alex, came out to meet with me personally and gave advice regarding how to proceed with the insurance claim process. Luckily, Alex made sure the insurance company covered all the costs for the complete dry-out and restoration. The entire dry-out process took 3 days and I would highly recommend calling them if you have sustained a loss like mine. Fantastic results and I never saw a bill! Thank you Alex and Total Care Restoration! read more

From the moment that I called Total Care Restoration, they have been nothing but amazing. Through the years I have had multiple issues with my pipes, this last incident happened in the late afternoon right before Thanksgiving. I have never dealt with a more competent, organized and communicative company. Throughout the whole process of unclogging, running cameras, adding dehumidifiers, and fans, they have been great. They would schedule a time when they would arrive, confirm the day before and then also confirm within the hour of the appointment. If by any chance they were running late, they would call to gives us the heads up. This company has impressed us in so many ways, I would hands down recommend them. I would also like to specifically point out Steven, who is the individual that keeps would keep us informed step by step, he is absolutely great, and a very hard working employee. read more

Called Total care Restoration in the afternoon after i found my second floor Shower was leaking into my first floor. They immediately sent out Alex who specializes in water leaks in any part of your home. As soon as Alex walked into my home i knew i was dealing with a professional company, they were not only helpful in educating on what was going on, but they also had the latest technology on hand to help not cause unnecessary damage to my home. Alex assessed the problem and determined that it was something very minor and that it can be resolved without him or any of his crew coming out, just applying some caulking in the area he showed me. And just like that the problem was solved, shower does not leak anymore, and no damage was done to my house because of the knowledge and technology these guys have. I would highly recommend Hernandez plumbing to do any plumbing work in your home, and i say this with confidence, since my last plumber made a huge hole in my roof prior for a similar leak, am glad i came here on Yelp and read the great reviews these guys have, keep up the good work. read more