When Chicago Fireplace & Chimney did $5,200 worth of work on my chimney in 2021, I was very happy…read morewith the results. The installation looked solid, and at the time I felt confident recommending them. Unfortunately, my experience since then has been completely different. In June 2025, smoke began backing up into my home. I reached out to CFC saying: "It appears that a bird made my chimney her home. I believe they are gone now, but my house fills with smoke when the flue is open." At first, Sean replied with some questions, but after that communication fell apart. I sent multiple emails (June 13, June 28, and July 23) without any reply. When I finally heard back in August, I gave all the details he asked for along with my address and phone number. We scheduled an appointment for August 8, but no one showed. I got a last-minute message saying they might not make it and to "keep in touch." Then on August 20, I received another text apologizing, saying they were stuck on a big job and might come "tomorrow late afternoon (no guarantee)" or "sometime next week." Once again, there was no follow-up. After repeated no-shows, excuses, and silence, I had no choice but to take my business elsewhere. This was a serious safety issue with smoke entering my home, and the lack of professionalism was unacceptable. I wish I could rate them only on the quality of the original work, but after this experience I can't recommend them.

I had them out for maintenance on the installed fireplace. Good communication, fast replies and…read morethey were able to come out in a reasonable timeframe. Service was completed as expected and the pricing was very reasonable! I have no problem recommending this service to anyone needing a fireplace or and services needed for your fireplace.

The end of season cleaning and inspection went very well. The servicemen arrived right on time…read more They were respectful towards me and my home. They did a very thorough job and I highly recommend their service.

If they allowed 6 stars I would give it to them. This is a very professional company. I used them…read moreto remove an old fireplace and they went above and beyond. They were always on time, clean, professional and the job was done perfectly. Shout out to Jason Mike and Longino. I could not be happier with my choice to hire the Fireplace Authority.

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

Called J&A on a Friday evening and had service come out that night. Even in a severe thunderstorm…read morewarning, Evan came out to check out the inside. I told him it's ok I want you drive safe you can go home and he was nearby and still decided to come over anyways. What service! He then returned the next morning and easily fixed our AC unit. Thank you Evan for being a great human and a great technician!

Had them out a year and a half ago because furnace was not working. They couldn't find anything…read morewrong with it. $100 service call. Still wasn't working right. I found caroaded wires on pressure switch. Called them out this summer for ac. They couldn't find anything wrong with it. $200 service call. Now my furnace is out again, first thing they said was, $125 service call. I don't think so. Won't call them again or refer team to anyone. Service calls and can't find anything wrong. Recieved message about my post. Yes they replaced a part in the furnace in another house I own next door to my house. Check the address.

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!

My Dad recently chose Advanced Roofing in Yorkville to do his Roof, Dad needed a tear off in which…read moreended up Dad also needed some plywood replaced... The roofers did a fantastic job as well as the clean up, that you never even knew the roofers had been there... And I had the pleasure of dealing with Matt and Kim in the office- very professional and kept me informed... I want to just Shout out a big Thank You for your professionalism and a job completed and well done... Thank you and we will definitely refer you to others... Thank you, Sherry Haney

Doesn't take care in the workmanship. Doesn't fix the mistakes they make or correct them. Called…read morenumerous times. Put up wrong vents but won't replace them with the right ones. Sent quote for replacement of vents but I have to pay. I already paid for them, but got the wrong ones. One vent is not over the hole and needs to be repositioned. Have mold because of this. Not a relayabled Company. Dont contact. Poor,

waiting on him to come back and fix our oven. talked to…read moreLynn. or give us our part back

I called a local appliance store to work on my LG refrigerator and they referred me to Andrew at…read moreArts Repair. Andrew arrived at my house, not in a company truck with no logos etc. He stated that he could diagnose my refrigerator and get it up and working. We called LG for a new compressor and a new memory board that was under warranty (free) from LG. It was shipped directly to my house. Andrew and a friend came back with hardly any tools needed for the job and replaced both items. I paid him $500! My refrigerator worked for a few weeks then stopped cooling. I called Andrew and after many attempts and days passed he got back to me. He came back and put additional coolant in the compressor and left. It never worked and after multiple weeks of texting and calling he never got back to me. I had a different repair company come out and that technician fixed the problem within two hours. He used a computer to update the memory board (something Andrew never did). This repair person told me all the things that Andrew and Arts Repair didn't do properly and just skipped in his workmanship. DO NOT USE ARTS APPLIANCES. Lack of customer service! Lack of trust. It seemed shady when he showed up and I should have gone with my gut and not used them. I called the local appliance store that told me about Arts Appliance (Andrew) and notified them of the situation. They stated that they should not have recommended Arts Appliance because it's a company policy not to refer business to other companies even if it is an LG. They told me that was their 2nd call of the day regarding Arts Appliance and the same scenario.

Called today to shop for 2 new fireplaces they answered the phone and made it very clear they were…read moretoo busy for my business and couldn't talk now I didn't even get a chance to say why I was calling. Why did they even answer the phone ? Oh well !

Russ is honest and knowledgeable! The display room store is beautiful. They have lots of options,…read morebasically all the options. And great prices. Don't go anywhere else for your fireplace needs. See Russ!