We ordered a guitar for my son from here and waited for it to get to California. Excited to use it we stumbled upon a problem. The guitar had a damaged screw on the neck of the guitar so it wouldn't tighten. We returned it having to pay $90 to return the guitar. Total music source rejected our return and it was sent back to us. After several unanswered emails with them we've never been this disappointed with a store before. Save your money and go elsewhere. read more

I really should have reviewed these guys' Yelp before buying from them through Amazon, but tried to buy a cheap amp from them because they offered 2nd day delivery, and they shipped it DIRECT SIGNATURE REQUIRED, so not surprisingly, delivery failed because no one is home at 11:00 on a Friday. When I asked them to call Fedex and authorize them to deliver without signature or refund my purchase, here was their response: "You are exactly right we did, we are responsible for that amp until you have it in your possession. We have had too many go missing and if it comes back to us because you didn't receive it you will be refunded accordingly. And not until we get it back." OK, so I guess I'll wait a week for Fedex to give up, they can have their amp back, I'll get my refund, and I'll go buy it from one of the 1000 other sellers on Amazon that are somehow able to conduct business online without shooting themselves in the foot. Thanks for wasting my time. read more

After ordering from them through Amazon, receiving an invalid tracking number, not receiving the product at all and hearing "mail was not being picked up from us" as an excuse, then getting the run-around regarding my refund, I left negative feedback and received the email below from them. A company you want to deal with? HELL NO!! STAY AWAY FROM THESE PEOPLE!!! ============ Hey, thanks for the negative feed back! We really appreciate it! Your refund has been processed. We did ship your package to Amazons standards. I am sure it will show up some day. Yours just happened to get lost this day. Have a great day, and please don't buy from us again. We rather not deal with customers like you. Thank you. read more

Fast delivery. Came just when they said it would. Excellent service! I will definitely order from them again

Don't bother going! Experienced zero customer service on a nice inventory. I came in ready to buy after looking at website, but the salesman was awful, he was short with both of us and told us he couldn't price all the Luna Ukuleles, because they are out of tags!!! So went to other salesmen who actually seemed a bit better but then the other salesman talked over him and was rude again. so we just left! read more

Purchased a guitar from their online store and it arrived damaged. During the middle of a hurricane, without power, they worked to resolve my issue. I received free shipping for the return and a full refund. I will buy from again. read more

TERRIBLE, I had a guitar shipped from here and man, that shit was defective. Neck wasn't even bolted on, it sounded like shit. Tried screwing the neck back on it made the strings snap. I returned it and they made me pay 100, they rejected it right away didn't even check the guitar or nothing. They just rejected I don't even think I had it shipped back to them. Don't buy guitars or have anything shipped from here be careful when you buy a guitar from dean, they sound like shit unless they're expensive. read more

I recently purchased a Guitaele online from TMS and it was unplayable, terrible, I felt like it was stock they were trying to just get rid of by passing it along to some unknowing customer. I have been playing guitar 55 years and I do expect to do a simple setup on new guitars, but this was rediculous. I got the return number and sent it back no problem but when I got my refund I saw the return cost deducted not a surprise but they charged me a $22.00 restocking charge! really!! this is hiway robbery I feel Totally! ripped off. I purchased a Yamaha Guitalele yesterday at Sam Ash it was half the price and plays great didn't have to do anything to it. Stay Away!!! read more

Total Zezak 0/10 if I could!! Walked in and didn't get anyone for 30 minutes. And after that I told them I was planning on coming back to purchase but was just getting an idea now. Sales person shortly after left me and didn't come back. I took my business else where. You're never going to get sales like that. read more

I called this store to find a quote on a Roland td-25KV. I originally talked to a gentleman that claimed he didn't know much about the drums. He insisted on me calling back around 11 o'clock, which is when his drummer, Paul, would come into work. Needless to say, I called back an hour later for additional information about the kit. Paul was extremely short to say the least. Paul, asked for my email address and promised to send a quote. Paul, insisted on emailing me the quote because quote end quote, "he doesn't have time to call me back because he's busy with customers "half" the time. This is an expensive drum set and can't imagine being put on the back burner when inquiring about something this price. Anyway, this was the last time I heard from this store, or it's staff. This store also doesn't sell Alesis brand. Yamaha and Roland being their top kits. I'm going to purchase the Alesis strike pro kit. Thank you for your business. I will not be "calling" back and I won't be checking my email every second anymore. Good luck! read more