The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

Come on it's Home Depot what the hell is not to like. I think most ppl that go to hardware stores…read moreor these big box stores think that the ppl that work at them are there to help you. There Not 80% of the ppl are over the age of 70 and retired at some point and now can't afford it so they get a second job and the last thing they care about is the 3/4 flex pipe your looking for. They are there because they have to be and know nothing about building or materials. You're doing yourself a disservice thinking they will help you.

Mom had one thing to return that she had bought online and so we took care of that quickly. A…read morefriendly and helpful associate at the front desk was able to do that efficiently. With that done, a quick wander to buy the correct one that we needed. Again, quick to get it paid for at the register. Really easy shopping experience here. [Review 20273 overall - 1775 in Florida - 1250 of 2023.]

Ray and his apprentice did excellent, quick and clean work repairing our dryer. Communication was…read moreexcellent! Would absolutely use them again and highly recommend!

Called Ray about a broken icemaker. He came out the very next day, very prompt. He ascertained the…read moreproblem, ordered the part, and installed it the very next day. He was very reasonably priced. He kept me informed and even cleaned the floor behind/under the refrigerator. Would definitely use him again. I found out that he does other Handyman types of work e.g., painting, floor install, etc. Highly recommend!!!!

We needed to purchase items for a bathroom remodel. We walked around the showroom and no one…read moreapproached us or asked if we needed help. We decided to ask the woman at the front desk who introduced us to Maylin. At that point our experience changed. Maylin was extremely patient and knowledgeable. She guided us through all of our decisions and we could not have been happier. The most amazing part is that she is currently a customer service rep and is just beginning her training in this role. Great job Maylin

Ferguson Fort Myers does not stand behind the brands they sell. 4 month old refrigerator and I had…read moreto call Samsung in the Philippines to schedule an appointment after the sales person Gary Peacock assured me the would handle the warranty repair. Go to Home Depot!!!

I would have rated this company with a 5 star if there was good communication between the scheduler…read moreand tech. When the tech arrived they didn't know what was wrong even though I had given all the info to the scheduler. However, the tech was very polite and informative. He had to replace the ice maker in my fridge. He had to order a new one and returned to install the new one 2 days later. It's working very well now.

Don't hire these guys. The worker did not speak English. Gave a $488 estimate to my renter. I paid…read morethe $200 deposit and then found out this was only 1/3 of the cost of the work; he only looked at part of the stove. I cancelled the same day. They promised a refund a month ago, but still no refund.

The Fuse team is amazing ! From the showroom (Gorgeous!) to the extremely knowledgeable sales…read moreperson and ultimately the white glove delivery and installation team the best Appliance purchase experience I've ever experienced! Our entire kitchen and outdoor grilling area are both our favorite new spots in our home! Fuse listened and delivered on our dream kitchens'!!

November 19, 2024 The Fuse salesman was knowledgeable and…read moreresponsive. All was actually fine until the installation. Really how hard is it to charge full list price and another couple grand for a couple hour installation. The scheduler emailed me the wrong pre-install checklist yet insisted he didn't. Arrogant, and we had to review it over the phone. It was easy as there wasn't much not done. The install team told me they had 5 installs that day. How can there be attention to detail with that workload? The installers simply wanted to place everything in the openings regardless of the reveal. I halted them on the built I. Coffee maker and said I'd finish myself. They didn't even put in the 4 screws to hold in the microwave ($179 install just to unbox and slide into the opening). The $6,000 Wolf wall oven is recessed in 1/4" on the left side, but sticks out 1/8" on the right. Refrigerator door panel not installed properly. They placed the cooktop into the opening but didn't install the front panel. They had plenty of automated texts including a follow up on how the install went. I gave a 2 out of 5. Auto response apology and text stating someone would contact me soon. That was a week ago. Detailed email with pictures sent. No reply or call. What a money grab. Plenty of other options to blow $40k on appliances. Update December 19, 2024 Well it has been a month since I left my initial review. I left one here on Yelp and one on Google. Amazing that the Google review has had over 500 views (wonder how many lost sales that equals). What is really amazing is that after the company being non-responsive for a week, I received a phone call from Scott Bennett, Director of Logistics within 20 minutes of the negative review. Super apologetic and could magically be at my house within an hour to fix all my problems. I had flown to FL for a few days just to be there for the install and had left in frustration. I was able to let him in remotely, the MYQ app is awesome! He called me once he was done and let me know he took care of everything. He said he fixed the coffee maker, microwave, and cooktop. I called him out on that as I personally installed them and they were fine. He admitted that he merely looked at them and they were fine. He sent a follow up text asking me to edit my review. I asked him for his email to provide some context of prior miscommunications which I sent him and received no reply. I had told him that I would consider editing my review when I came back to FL to inspect in a few weeks, so this is the edit. Scott did fix the wall oven. He did nothing to refrigerator panel, and it still sits damaged from the prior install team. Upon further review of the dishwasher, the screws used to install it were 1/4" too long and poked through the side of the cabinet. I discovered that when hooking up the reverse osmosis filter where I scratched my arm. I sent him several follow up texts and a phone call to discuss all of which went unanswered. I needed a copy of my invoice to file my warranty information and called the office to get it on 12/12. The office person was very nice and sent it quickly. I asked to speak with the manager, and she told me that she would have the manager call me. A few hours later, a salesperson called to ask what else I needed to buy. Not sure how that was miscommunicated, but I expressed my frustration and the next day, 12/13 I did receive a call from Glenna or Glenda the manager. Again, very nice and very apologetic and she assured me she would get back to me to make it right. I got off the phone expecting nothing and unfortunately, I was right. It has been almost a week and no follow-up. I would not purchase a toaster from this company. My suggestion to anyone having issues with them and no responses is to leave a negative review as it is all they seem to care about.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.