I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

Thank you to Tony & Manager Billy & Allie (Front Desk). Everyone is doing their best!…read moreAppreciate it Billy (Manager) for working with our budget to further reduce the estimate by over 50%. Wow! Will definitely recommend L&M Auto Body shop in Midlothian, VA to others.

I had a fender bender (not my fault) in my immaculate, 2015, 80k miles, mechanically sound Nissan…read moreRogue. My insurance company pre-estimated the job at $5k. Taking their time to do an estimate about a week with the car "A" Auto Body finally completed their estimate. THEY TOTALED THE CAR. Since the car only had a "repairable bump" on it and ran perfectly. Simply put my common sense radar went off and I told them I wanted the car. THEN I received a $2,300.00 approx. bill for my car being parked in their lot while they did the estimate and heard from the insurance company. In the mean time no one in the shop called to tell me I could pick the car up. This is a fee I was unaware and never told by the front desk when checking in ($150.00 per day.) The fee was an additional charge over and above any work on the car included other "charges" for the estimate itself. Their response when I voiced concern about the parking fees was, "The insurance company will pay." My review to other customers: Caveat Emptor - "buyer beware." Do your homework and don't leave the car.

Rick Hendrick is amazing. They always treat me like family. Great experience, amazing service. I…read morewon't go anywhere else.​

10 stars would be more like it! Tim, with exemplary admin support from Lynsay, are new to me but I…read morewill almost be disappointed not to have an excuse to have other work done soon!! Both are experienced, but add to that the seldom-seen skill of "vehicle therapy." We met in dire circumstances so their interpersonal skills (to a walk-in customer!) turned disaster into opportunity. Tim offered sound advice with excellent results. Lynsay added a calm, hospitable, can-do manner to the transaction. You and your vehicle will benefit in tangible and intangible ways. I'm sold on Tailpipes and you will be too!

Had a leaky tire and Clay got me in right away. They found the issue and fixed it quickly. Great…read moreteam and great service! Thank you guys! Larry R.

Went in to have a leveling kit installed on my 2016 silverado left with multiple codes on my dash…read morethe following morning. Manager Tommy claimed it's a coincidence would not assist with repairs are even offer some sort of compensation towards my lease agreement. I was planning on purchasing rims and tires of course that plan has changed. I would not refer them however Stephanie was nice.

Great customer service! Was able to get tires to shop next day and mount them. Lower price that was…read morequoted by other shop. Will definitely get more tires from them!

Great service, fair prices, quick work. friendly staff …read more I have had my last three sets of tires from Vondelehr installation was quick and service impeccable as always. they also do tire patching, suspension work, alignments and more. Would recommend them to anyone needing tires.

Job completed as advertised without a bunch of mark up suggestions. They take appointments and keep…read moreto their times. Rick's staff seem knowledgeable.

Finding a good mechanic for my family (4 cars) was important. We have found that in Rick's. Can't…read moresay enough good things about them. Thank you!

I've done leather OEM seat replacements myself before, but upon taking apart my Lexus sedan seat…read morecushion, I found that I didn't have all the tools needed to put it back together. Rather than buy tools and deal with the frustration factor, I stopped into their shop yesterday morning. Dillon came out, took a look, and I expected to drop it off and come back at a later point. MUCH to my surprise, he took it into the shop and it was done in 10-15 minutes. And the price was MUCH less than I expected to pay! Dillon and his team have earned my business from here on out. I have at least 5 more projects that are in their wheelhouse, and I look forward to engaging with Dillon and The Interior Guys on many more occasions.

Dropped in without an appointment to see if they could look at the door on my Ford Escape that…read morewould not open because the door panel was coming off. Another shop had attempted to fix this door twice with only temporary results. Dillon looked at the door within a few minutes and figured out what was wrong with the door and then fixed it right there. What amazing service!