Had Pooler Appliance service a ~five year old GE fridge in January 2025 for close to $400. In June…read more2025, the same issue reoccurred. I have left there voicemails over three weekdays with no response. I would think that if someone calls and is in jeopardy of losing all of the food in the fridge, they would care enough to respond. While the two techs were here in January, I had them troubleshoot a microwave. The lead tech said he would get back to me in a couple days. That was in January. Still waiting. I cannot recommend Pooler Appliance.

My daughter recommended this company to me. I kept getting water on the floor in front of the…read morerefrigerator. I called, they were here the next day. The repair man was knowledgeable and very nice. Once again it's working, no leaks and I am very pleased with this company.

A huge THANK YOU to Brian, Moha, Shannon, and Shelli for your perseverance in fixing our BlueStar…read morestove after a fire. From troubleshooting the complex wiring of the stove to working with the manufacturer to get the parts, this was a complex repair. We are thrilled to use our kitchen again! And if we need further repairs, we will be sure to call you again. Thank you!

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them…read moreever! I openly share my response to them. Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest. I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you. After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair. Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't. By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence. At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you. You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting. You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying. Disgusting and shameful.

Demetri was a polite but incompetent technician. He diagnosed the problem and ordered the part. The…read moremorning of his repair, he called early and asked if I would cut the gas off to the Electrolux oven. I stated I did not feel comfortable doing that. Later that day, he finished installing the regulator and said I still smell a little gas b/c he had just turned it back on. When I got home from work that evening the house reeked of gas.  I immediately opened the windows and doors and went outside to call him. He stated he had clocked out and could not do anything and suggested pulling the oven out and turning off the gas at the wall. He also said that when I made another appointment that I should ask for a tech that specializes in gas ovens. You cannot call to make another appt. with a live person - Sears only has AI operators. Now I am required to have a virtual appt. before someone else comes to the house to correct the sloppy repair job. We will not use Sears again, and I would not recommend them.

My washer was not draining, showing code OE, and I called to have it repaired. The "technician"…read moreshowed up late and spent 15 minutes in my laundry room. He came out and told me my washer was fixed, handed me a bill for $450 dollars, waited for my credit card payment to post in his app, and left. My washer was not fixed. It was still displaying code OE. In other words, he did nothing to solve the problem but charged me as if he did. I called Sears an hour after he left to let them know that my washer was not repaired. They assured me that they would get back to me the next day about rescheduling. Over the next few days I was told 1. They would get someone out asap. 2. They had no open appointments and needed to put me on a waiting list. 3. They had no available technicians in my area and would have to find someone in a surrounding area. 4. Lastly they send me an email: "We regret to inform you that we do not have available technicians in your area to complete your service. Unfortunately was will need to closed your service request at this time." Three hours and six employees later I was able to get a partial refund but they kept the $129 technician fee. This is not the same Sears I have used in the past for repairs and I do not recommend