Saw Dr. Hamm who was just fine. Yes, another 6 weeks of PT was ordered though none of that has…read morehelped the pain in my hips and lower back before, but okay, sure. 6 weeks later no improvement (and in many ways the pain was worse after PT.) So he shuffles me over to Dr. Haines. One aspect of my treatment is that no doctor wishes to view my issues for their complexity. Every doctor decides "It's the left hip!", as the only one with a replacement, and ignores the rest. Marvelous. Same thing here but cool, we try again. Haines is okay, except she seems highly disorganized. She promised to call after she viewed my xrays. She did not. Still haven't heard from her. I insisted that small bore MRIs aren't something I can use(nobody should, they're horrible), large bore or open MRIs only. She promised she would take care of that. She did not. Some scheduler called to set me up with a small bore and I refused, told her I explicitly told the doctor no small bore. The scheduler said she wasn't informed of that. So she transfers me somewhere for an Open MRI that ends up being in Rock Hill SC. Surely there is an Open MRI or large bore inside Charlotte. In fact, a search shows there are 5 or 6. So why, pray tell, am I being forced to drive to SC for an MRI? Not only that but some other scheduler is leaving me messages for an MRA appointment....but the return call number rings four times and hangs up. So how many schedulers did Dr Haines set me up with? What is going on here? None of the schedulers even know who ordered the MRI or the difference between large and small bore MRIs. Yes, I could use The Magical Portal I guess, though even my husband is sick of having to invent new passwords every time he tries to use it since the old ones disappear. At this point, I'd have 7-10 portals to juggle which I refuse to do. If someone wants to pay me to input patient information into some off-sight database where it can be hacked or shared with multitudes, they can do that. I get the feeling that Atrium Health Musculoskeletal Institute Sports Medicine really doesn't want me as a patient. I was hoping for an alternative to The Bone Yard of OrthCarolina but sadly this is not it. Wish we had access to a teaching hospitals and practices like Duke and Bowman-Grey, in Charlotte, rather than these hedge fund managed clinics.

I arrived 10 minutes before my scheduled time. The secretary ignored me until I said "excuse me"…read more She was so engrossed in watching her phone she did not realize I was there. She told me she would check me in at my scheduled time and to take a seat in the waiting area (suggesting the family waiting area). I decided I would wait in the patient waiting area as I was not confident she would remember I was there. Another patient came in and she rudely told her to come back in 5 minutes because she was on her lunch break and would not be checking anyone in until 1 PM. Without a beat she turned back to her phone and continued watching her phone. She was so rude. What a poor representation of this office! I say that because as soon as you get called back your experience changes. Everyone from the CNA who takes your vitals and blood sugar to the nurses and MD in the procedure through post procedure are all AMAZING. Everyone of them are professional yet so personable. They tell you what to expect as you are in the procedure and do a great job with the discharge instructions. The nurse even calls to check on you the next day! Now, that is excellent care and support! Dr Thakur is excellent. I highly recommend him for both in office evaluation and for your procedure. I feel 100% safe with Dr. Thakur's expertise. I would not go anywhere else. Don't let your front office experience alter your opinion of the care you will get when it really matters.

My wife and I are both patients here. We both have spinal issues and have had a number of steroid…read moreshots to alleviate the pains. Staff is great and very attentive. Office is operated in a very efficient manner and in many cases, if you arrive early, you will be back out even before your scheduled. appointment. Very clean and well maintained. Reception area is a bit bare, but we did not come here for the ambiance. No issues with billing or insurance. Very professional.

I have yet to hear a bad experience here and I have had 8 appointments at this location. I have…read morebeen impressed with the doctors here. I choose to come to this location versus any other. I live closer to the Belmont location but find this location to be best. I recommend Dr Kurkis for hip problems and Dr Hoppenfield for back and hip problems.

Atrium sports medicine and injury is a great place to go when you need support for your injuries. I…read moresee them for my back, neck, and shoulder. Every time I've gone, I've had the best experience. The doctor takes time to talk to me and explain what's going on. He allows me to decide my course of treatment, as opposed to pushing me in one direction or the other. If you need to get trigger point injections, they do them at the office. For more invasive treatments, you have to go to one of the Charlotte locations. Thankfully one of them is just off 485, about 10-15 minutes from the Concord office. I am so glad I was referred to this office. The doctors are excellent and the staff are so friendly. I highly recommend this practice to anyone that needs this type of support. Dr. Thakur is amazing. He manages my back and neck area. Dr. Messick manages my shoulder. I appreciate them tremendously. I promise you will not be disappointed. Be well!

After suffering a Phase III AC separation of the shoulder, we called this facility and asked for a…read moresame day appointment. Not only did they get us one immediately, but we were seen and x-rayed within 20 minutes of arrival. From the front desk to the techs and PAs, everyone was kind and so helpful. The subsequent appointments were just as great and I would recommend this office to anyone with an acute (24-48 hr) injury to try and walk in. The care is thoughtful and it's a convenient location to get in and out easily (no parking decks or confusing office parks).

This place barley gets one star. I had to find a near by orthopedic specialist. I dislocated my…read moreknee on Monday. The check out desk nurse is extremely rude. They didn't have a knee brace, and told me to go buy one on Amazon. Do not come here, I don't recommend it.

Dr. Hines is a fantastic doctor. I've had chronic back pain for 5 years and have seen dozens of…read moredoctors with not 1 of them able to help. After one visit with Dr. Hines he was able to diagnose me and set up prolotherapy treatment that is working! He is very knowledgable and spends all the time needed with you to find the answers. I can't say enough wonderful things about him. We need more doctors like Dr. Hines. If you have any questions please email me joannatuch@yahoo.com

Very nice and knowledgeable staff with excellent attitudes. I'm preparing for my second knee…read morereplacement with OthroCarolina.

OrthoCarolina in fort mill was horrible! I went in today for my 2 weeks check up and saw Dr…read more Brown's PA. He was to call in my pain meds because I was out. He called in the one I am allergic to instead of the one I am taking so now I have no meds for tonight. I called them at 4:00pm and was on hold for 1 hour and they never answered phone! Worse experience of my life!!! I would not recommend them at all! Dr. Brown has been good but Don't ever want to see PA again!

Dr. Thomason is a fantastic surgeon , He did a awsome job on my knee joint replacement i couldn't…read morebe more satisfied, I can get around so much better and not haveing to be in the pain that i was in . It sure is a blessing !! Thank you so much Dr. Thomasson , I am happy to say that i sure would recommend him to all my family and friends .

I have been a patient of Dr. Hines for almost 10 years. I went to many doctors before finding him…read moreand was treated like I was a drug seeker and that my pain was mostly from being overweight. Dr. Hines is extremely compassionate, knowledgeable and takes the time to help people. I have recommended Dr. Hines to many people and will continue to do so. My neighbor actually says that Dr. Hines saved his life. There are too many doctors that won't take the time to really figure out what is wrong. Dr. Hines is what all doctors should be, humane.

Dr. Mark Hines has been my pain management physician for nearly 5 years. I have been through a…read moremyriad of physicians in the last 17 years (car accident caused significant injuries to my back, pelvis and hip), including physicians at the Mayo Clinic and the Cleveland Clinic. Dr. Hines has helped me more than any of them, and he stays incredibly current on the latest treatment modalities for chronic pain issues. He takes the time to educate patients about their condition, and pesents a number treatment options to assist them in living the fullest life possible. He is compassionate, very easy to talk to, and takes patient concerns and questions seriously. His staff has always been terrific to deal with and very friendly also. I am blessed to have Dr. Hines as part of my health care team.

Our first visit, my daughter had such a positive experience. David was so nice and made her feel at…read moreease. He's easy to talk to and clearly explains expectations. Great facility.

From the owner: BenchMark Physical Therapy located in Charlotte is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.