Well, when it comes to your giant liquor stores you have pretty much Total Wine and BevMo. As the name would hint, Total Wine is a bit more on the wine side. Though also great for beer, especially with their single bottle section. Great if you just want to try things without having to find the right bar or buy a six pack to realize you hate one after a single drink. Though, TW does have plenty of Spirits, BevMo seems to slightly edge them out on this one. Plus, BevMo seems to have a little more (not by much) hard cider selection. (Yes, I am one of *those* people). But as it goes, if you like wine this is your place. If you like beer, this is your place. And if you just like booze, you are set here as well. From your high ends to your giant plastic bottles for $10, they have it. And much better off then going to a grocery store or one of Phoenix's many shady liquor stores. Though I do fine they are a bit hard on the ID checking. I know they don't want to get shut down or in trouble, but it feels like a tiny interrogation each time I go to the register. But, hey, for inexpensive booze that is still good quality, a little third-degree doesn't hurt. read more

Brian H. T W has a big selection, lower prices than the grocery stores, great service. Today, a clerk climbed a ladder, moved three cartons of wine to sell me a $5 bottle of vermouth. And he thanked me for asking. It's a good place to shop. read more

My online order had a glitch that caused my card to be charged but no order was created on their end. They were incredibly rude and unhelpful when I tried to understand what had occurred and offered no step towards resolution or support. read more

This place has it all -- fantastic customer service, extensive wine selection, affordable prices and weekend wine/beer/liquor tastings. BevMo's going to be the next Blockbuster. read more

Wonderful place of imbibable delights. The staff were very informative and told me about some great things they get in there on a semi regular basis. Felt very IN at this club. Nicer than Bevmo with a better selection and lots of staff on hand to answer questions. I would like to see an even more expanded craft beer selection as that would really push them into top-tier. That may be asking too much though. read more

An employee was rude and condescending when I asked for assistance in locating a product today. I will take my business to BevMo where I am always treated with the respect a customer reserves. read more

It's Thanksgiving and all I was hoping to get out of my visit at Total Wine was grabbing a Sweet white wine and some Vodka for our Thanksgiving dinner drinks. However, what I ended up getting was Eric, the most unhappy and disrespectful individual I have ever encountered. I came in asking for a, fruity white wine and he yells out to another "wine expert" where to find "fruity white wine" you would think that with the title of Assistant Manager on his name badge that he would have known where to find such small request and instead asked someone else. I then told him that D'Asti is more than fine, he then says "then you should have said that" and then continues to argue and say, "you should have said moscato" and I told the other wine expert to please take me to the where the D'Asti was. Then ERIC, the ASSISTANT MANAGER goes on saying, GET OUT OF MY STORE. I told him stop being rude it's Thanksgiving. He said get out, get out of my store. I then reacted and said shut up and he yelled at me, know you get out. I asked for the manager and he said I am the Manager. Then I decided to just go, I had a turkey in the oven and I was just there to grab-and-go and instead I was yelled at and walked out. WORST EXPERIENCE EVER. Even worst was the fact that he had the decency to tell me to go complaint online as he was walking me out. I will write to corporate and find a new place close by for wine, even if it's further away. read more

Went in today and it was a little unorganized. We eventually found what we were looking for. The staff wasn't too helpful. But overall the prices are cheap! I would recommend you know what you're looking for and where to find it before you head in. read more

Total Wine has some great deals going on all the time but it's important that you go in with a idea of what you want. If you don't you might get sold! Total Wine has endless rows of every type of spirit and beer imaginable and they even have a beer tap area. It's worth visiting on a weekend and be prepared to sample your way through the store! read more

Amazing selection of all things with alcohol content at acceptable prices. Nicer decor and feel then BevMo.

This is my go to liquor store and I have to say I rarely find another place with as good of prices as Total Wine. This place has a great selection of Vodka and Beer, which are really the only two things I give a shit about. I have in the past though needed to get some wine and there has got to be a better way to merchandise that stuff. Wine seems to be scattered thru out the store, which I'm sure is on purpose. Staff is always very helpful and if they don't have something they will give you options. Total Wine - 1 thing, can you stock XO Vodka again? Not sure I know why you got rid of it, but it's the best vodka out there for martinis! Cheers!!! read more

Total Wine is what is wrong with wine retail in Phoenix. It represents the lowest common denominator, corporate wine, impersonal environment, weak product knowledge, and a soul sucking wine shopping experience. If you want competitive pricing on Kendall Jackson or Cupcake, you just might get that here. If you think there's more to wine than mass produced and mass distributed offerings, and corporate directed buying of uninspired wines, this store is probably not for you. (It's not to say that every single wine on their shelves is terrible or uninspired, but good luck finding the few gems they have in this horrendous layout, and with the too frequent lackluster customer service.) read more

Yes the decor is good, yes the inventory is gigantic, but there is nothing like poor service to turn me off to a place. We came in and asked if they had any 2004 brunellos. We were directed to the "Italy" section then left on our own. Luckily we could find the brunellos easily enough, but there was no one to offer suggestions such as "this one is a great value" or "this one is fabulous and well worth the $5.00 more than the other..." etc. Well OK, that wasn't what we'd hoped for but, we we still OK. Next we were looking for a bottle of Justin Justification (a cab franc blend), plus we wanted to find a cab franc we hadn't tried yet. We had to wander around to find another person to help us. I asked for the Justin, and the guy was bewildered. I explained it was a cab franc blend and he took me over to the cab sauv section. When I questioned this, he told me they have the cab francs with the cab sauvs. This seemed weird, so I started looking on the other side of the isle in Other Reds (or some generic section name like that) and bingo, found the Justin, and a bunch of other cab francs. I was about to ask which he recommends when he blurted out "well, I have to get back to my section" and took off in what was almost a panic, leaving me to fend for myself. I was clearly about to ask a question - the words were starting to come out of my mouth... Was he really that afraid of being away from "his section"? Was he afraid of not being able to answer my question? I was stunned. I still am. So by that time I was irritated, and with over $100 of wine in the cart was thinking maybe they ought to recognize I could be a good customer....so I decide to give up and head for the cashier. At checkout we realized we forgot one of the gazillion coupons they mail out and exclaimed "dang, we forgot our coupon". We did not expect any response, it was just an exclamation. Considering how prolific those coupons are, it would have been nice if the cashier said "oh, I have one here you can use!" but not doing would also be perfectly fine. Instead we get a stream of complaints from the cashier about how he hates coupons because customers never read them and always want a discount for something that does not match the coupon, yadda yadda yadda. Hm.... complaining about customers to other customers... is that wise? No. We are sticking to AJs where knowledgeable cellar masters can direct to good stuff, regardless of the price range. read more

my new favorite pastime whenever im bored, is to go to the wall of single bottle beer, and read all of the descriptions. as an avid beer tester (im hoping to be sponsored someday) this is the biggest selection of beers ive ever seen! whats better is they are at least a few bucks cheaper than bevmo or anywhere else. (alcoholism is expensive!) so if your just picking up bud light, or some bottles of erdinger, this place will have it for a little less. the decoration is nice (they have the fat tire bike hanging over a cool display.) the liquor and wine selection is massive. the staff is really nice and dont hover. my only grip is the WE ARREST MINORS posted everywhere. i understand thy have to watch their butts, but they dont need to act like they are the law. its a little much sometimes. all in all though, i will be spending a great amount of money here in the upcoming years, and i cant wait to stumble across my next favorite beer. read more

Fabulous place to buy all your wines, beers and spirits! So superior to Beverages and More! Very clean and well stocked at all times! 5 stars! read more

Super annoying staff! It's such a shame that the mecca of booze in central phx is cluttered with such an obnoxious staff. Never again will I spend a penny there. My husband and I ran in with literally 5 minutes to spare to find a $50 bottle of wine as a gift for a party we were late for. As soon as we walked in we explained our purpose to the idiot standing by the door and proceeded on our mission. The guy must have not heard the $50 part because he takes us right to a $70 bottle. My husband tasked me to grab a gift bag so I ran off. After 15 minutes I see my husband rush to the register to pay so we can hit the road. The woman working the register asked my ID even though my husband was paying. I explained I was in a hurry and left my bag in the car, but would run and get it if she could start ringing my husband. She refused. That was when it all started to go downhill. I told her that I am almost 30 and if I were some underage punk I would be going for a keg, not a $60 bottle of wine. She continued to insist I had to get my ID first. I felt my whole body heating up and my face turning red. The $%^&% called her "manager" over to ask his advice on the matter. Here we go. This chess club reject who was clearly younger than me came over and started in with this "calm down" bulls&8t. Which really annoyed me because I wasn't even upset at that point, but now I was. Then the 40-year old virgin starts in with that I am not even allowed in the store if I am under 21. Which is great and makes sense. Like bars right? So I asked the idiot if that is the case why not card at the door? He stood there with this annoying blank stare like I was speaking Japanese to him. So the genius asks me my birthday hoping I was slipped up. Once I responded--all of a sudden my ID was not needed and all was right with the world. I was so angry about his tone and the way I was treated I stormed out and will NEVER return and hope that every single person I know does the same. Safeway has just as good prices if not better. read more

My liver cowers in fear of Total Wines...Lets be objective: You have a bevvy of choices to appease the liquor-lover inside you. But how many of them carry literally every possible beverage option you can imagine? Total Wines does. Its scary when someone says such a thing..."I love looking at liquor, bro!"...But here, it is ok....and I will explain why now! ~What to Do~ Find and procure whatever alcohol option your taste buds prefer. Also, attend classes/seminars on the art of the drink, as well as the occasional tasting, depending on the offering. ~The Good~ Looking in each aisle, you get a really good sense of options for how to get your drink on. The selection, no matter the type of drink, is beyond comprehensive. They have items from around the world, some of which I never would have known or been able to try...especially in the beer aisles and the numerous liquors they ship in from other countries. The prices are so reasonable that I can try out new items without breaking the bank. At a supermarket, your choices are limited at best to the popular brands, at a general markup. And yes we do have Bevmo here in the valley. Bevmo pales in comparison, their prices simply do not match up to Total Wines on a consistent basis. The events they hold are very strong as well, something Bevmo doesn't do. Their selection doesn't either. I understand my drinks, so all I really need are general suggestions or navigation help, and they provide that with customer service. I asked about the different coconut rums offered here (they have 8 different brands, off the top of my head) and the nuances of each. The rep was able to explain the differences, like alcohol %'s, taste, creaminess, etc. Outstanding service. Finally, they provide a comprehensive free book on all their offerings, along with price points and general information. It is a great tool, they also have another book free of charge which delves into the different types of drink from around the world. Thank you, Total Wine. ~The Bad There really is not much to complain about. The prices are almost always lower than anywhere else (I check), and customer service is very strong. I do take issue with the beer growler station they have, which does not allow you to taste test the offerings. I am no smarty pants, but I feel like this is something that would markedly enhance my experience and allow me to choose more openly what they are offering. Why would I buy an entire growler filled with a craft beer I may not like? I know, right? So that makes me shake my head a bit. Other than that, we are sound as a pound. ~The Down Low~ If Frank the Tank were real, he would shop here. He would marvel at the prices, throw his keg into the back of the not street legal Red Dragon, drive home laughing, then hold an awesome party. Originally I have TW with 4.5 stars due to the growler station snafu, but I will round up with Yelp's star system. 5 stars go out to Total Wine for the outstanding selection, amazing prices, strong customer service, fun/insightful events, and fast friendly checkout. When you want something from a vine, you best go to Total Wine. :-D ENJOY! read more

great prices on beer and wine. soft drinks and mixers are pricy, though. read more

Love all total wines, and this was no exception. They even let me bring my little dog in with me! Looked like they did wine and beer tasting at specific times Thurs-sun. Everyone was super friendly and they have a great selection of beer and wine read more

Okay, I'll give them one star for selection and one star for price. Beyond that, I am unimpressed and terribly irritated. I have frequented both the Camelback and Desert Ridge locations and experienced the following: 1. Complete and "Total" absence of anything even resembling Customer Service 2. Frustration at the a$$ backwards way the items are organized. To the first point, I have NEVER been asked by ANY member of the staff "Can I help you find anything today?" Even when I was shopping toward the front of the store, within sight of the cashiers who were just standing at their registers chatting to each other, and I was making a point of trying to flag someone down to answer a question, was I only met with a passing glance and a look of utter inconvenience. There were three cashiers, no on in-line, yet no one stepped forward or even acknowledged my existence. This was at the Desert Ridge location. At the Camelback location just this passed weekend, I called ahead and spoke to Eric, inquiring as to whether they carried and had Abita or Dixie beer in-stock (it's the weekend before Mardi Gras and a week or so after the Super Bowl, so I figured Louisiana beer might be a bit slim on the ground, which is why I called ahead rather than drive all over town.) "Oh yeah! I've got several kinds of Abita in-stock" confirmed Eric. "Great!" But what did I behold upon arriving not an hour later? No Abita. None. Only itty bitty "Temporarily Out of Stock" slips on the shelf label. (You may want to make those signs a tad bigger, guys. Amongst the vast sea of labels that is the entire store, a Post-It-sized afterthought of an "Out of Stock" sticker isn't exactly an eye-catcher). So I turned to the guy stocking shelves on the other side of the aisle (who had not acknowledged my existence) and asked him about the Abita. "Um, uh, I dunno...I'll go check." And so he disappeared, never to return or be heard from again. Apparently he got distracted by the inconspicuous Post-its. The other issue I have with Total Wine is it's lay-out. I was taught to read from Left to Right. Usually the Alphabet is also presented Left to Right. However, Total Wine has decided to turn the English-speaking world on it's ear and present it's stock "Alphabetically" from Right to Left. W...T...F? Now, I understand that the customer, when walking through the store, starts at the front of the aisle and walks backward. This is the only reason I can see for putting the A's toward the front of the store and the Z's toward the back. Sure...I get it. But here's the thing: not only is it counter-intuitive to any customer who has been schooled in English grammar and the rules of Alphabetization, but it also allows your customers to walk only the front of the store if they are looking for any brand that starts with the first few letters of the alphabet. Why not put the A's all the way at the back where, not only will the customer be visually organize the selection reading from Left to Right, but also force the customer to walk past all the entire selection to get to products whose name starts with an "A"? I'll bet my Seghesio Zin that there are more breweries and vineyards whose names start with "A" or "B" than those that start with "Y" or "Z." There's a reason Costco puts the soda and the toilet paper at the very back of the store: it's so you have to walk past all the other product to get to it, thereby increasing the customer's likelihood of purchasing more than just the required toilet paper and soda pop. read more

Love and HATE this place. Great deals on hard to find items. The age discrimination with having a manager verify my ID, ask me how old I am, and document it each time is VERY irritating. "Yes, I'm still 21, like I was yesterday I told one of the managers". (Especially when I am in the store on average 3 times per week.) Even 2 days in a row! Show me the law or documents that states they are allowed to harass me for my age. When will it stop? When I'm 22? 23? ID people at the door if you're going to hold me up at the check-out. Its annoying and makes me feel un-welcomed. read more

Total Wine, I know now that I want to spend the rest of my life with you. I guess I had to go through that BevMo phase so I could appreciate when something better came along and now I never look back. I always look forward to seeing you and we always have such a great time together. You never fail to have someting new and exciting for me when I pass through those doors: Fantastic selection of vodka (where else can I find good Russian or even ICELANDIC vodka???) Onto the wine: Nowhere else can I find Pinot Noir from Central Otago in New Zealand or multiple offerings from South Africa. Not to mention the beer. Like I said, always something new. I only fear that I may have to get a second job to keep our relationship going, because I always walk out with my wallet a bit lighter. But you just keep me coming back for more!!! I'll see you again real soon! read more

This place is great. They have a humongous variety of domestic and imported beer, wine, liquor, liqueurs and accessories. Great location (16th Street & Camelback) and plenty of parking. read more

I LOVE TOTAL WINE SO HARD IT HURTS. OUCH. IT HURTS. SEE? :) I've been to a few locations here in the valley, all of which have been amazing, this one just seems to tickle me in that right spot.. Their staff is a bit friendlier, and outgoing than the other's I've been to, and can talk you into buying just about anything.. SUCH a good thing, when it comes to value priced booze! read more

I am not a big wine drinker but Total Wine is awesome! They have the biggest selection and the best prices.This place puts BevMo to shame! I can spend hours just wandering the store.The employees are very helpful and have some great suggestions. I am the worst at remembering wines I have had at friends or restaurants, even though my descriptions are often sketchy, they know exactly what I am talking about. They have an area where they do samples of wine, champagne or sometimes beer. This location is awesome and the employees are always very friendly. read more

Where to start, this place is like a toys-r-us for adults! Ton's of stuff and it's cheaper than Costco. Great selection of wines all over the world. Lot's of hard alcohol from every Continent, even Polish Vodka in a bottle shaped like a Tommy gun. They even have a humidifier with a medium selection of cigars and lots of small accessories. Definitely a place to go! read more

Reading the low star reviews on here is hilarious. These people seem to want to be waited on like they're something special. If you're in a hurry or don't know anything about wine, go to a grocery/convenience/corner liquor store or do a bit of your own research before shopping instead of expecting everyone in the store to know exactly what you're looking for and where to find it. However, if you're like me and like to just browse and not be bothered every 5 minutes by staff and don't mind being carded (everyone knows that if you're with someone buying liquor, no matter what the store or how old you are, BOTH of you are to be carded so deal with it and make sure everyone has their IDs) then Total Wine is the best place to find what you need. The only qualms I have are the labels for each bottle are very VERY small and the organization is lacking, but for a place that has over 50 types of cider and flavoured beers at cheaper-than-most-soda prices (as well as a few bottles of rare sodas in their non-alcoholic section) it can't be beat. I also really like that you can pick and choose to create your own 6-pack of nearly all the types available and not just the most common brews - BevMo needs to take note and get on this - and that the 6-pack holders are right there in every isle. I don't go to a store - especially a chain - for the staff, I go to buy the things I want. As long as they have it and it's decently priced, nothing else should matter! read more

I am 25 and my girlfriend is 21. I made an obvious joke about how her ID was fake and that it was freshly printed. I received a rude lecture from the cashier about how I could get in trouble for joking like that. I am also commonly condescended to due to being and looking younger. read more

Great selection, but the customer service is just not here. I guess you get what you pay for.

I love Total Wine. Everyone was always screaming "BevMo, BevMo!" but I do not agree. Total Wine is a great place and they have some very nice wines, tastings and knowledge of local winer and beer. The liquor section is adequate. It doesn't have huge inventory of useless liquor BevMo does and that's good. You can weed through the chaff and go right to what you want. Their selection is good enough to give you numerous options and prices. What do I love most about them? They carry Cruzan Vanilla Rum. It is straight from the US Virgin Islands flavored with island vanilla. Made in America rum and the Vanilla flavored rum in some Coke Zero is CRAZY DELICIOUS. I have found that flavor no where but Total Wine and the price is good for American rum. If you want fine aged Appleton it's there too. All I really want is my Cruzan Vanilla Rum and a bottle of Coke Zero and life is good read more

very rude and disrespectful. i left feeling angry and annoyed. go to a different one!!!!!!

Prices are pretty good, but the staff is awful. Cashiers, staff on the floor, anyone I have ever had contact with while making my stop, have been just terrible. Stock on some staples seems to come and go pretty often which bums me out, but I always find something I can't find anywhere else, or at least for much less $ than anywhere else. I keep coming back for that reason, and location alone. read more

Horrible customer service, we asked a question and they were like we are busy. You can walk and find what you looking for. And at the end. At the register they refuse to sell alcohol to us even though we were over 21 and had our out of state ID's . read more

Never been to a Total Wine before. It was fun to see that they had more than just wine, although my mission for the night was for wine it is good to know that I could still get a bottle of beer or liqueur. It also impressed me that they had a whole section just for cigars. This is definitely a nice one stop shop for all your major party items. read more

Literally the most incompetent people and did not take the time to respect an underage designated driver that was with the group. Will not be going to this location again read more

Oh my goodness Total Wine, I love you! Prices are unbeatable and there is almost too much wine to choose from. But they manage to make their abundance of inventory manageable with their superb organizational skills. Hats off to you Total Wine, you do things right. The staff is great! They are super approachable and seem to know quite a bit about the inventory. So far, I have been very happy with all of their suggestions. Buyers beware though they are super strict about carding. I had my ID and my husband didn't and they wouldn't sell to us. He had to leave and I had to walk back in and go through the checkout alone. Next time you need a drink, stop by Total Wine (with your ID) pause for a moment to observe the winey wonderfulness and ask their staff to pick something delicious for you, my bet, you will love it. read more

This place is gigantic! They have a million bottles of whatever you want, and at bargain prices. The staff is knowledgeable about spirits and wine and their passion shows. A bottle of Laphroaig 18 that normally retails for $100 in NYC sells for $75 here. I am buying a few bottles to take home at that rate. read more

pro: great customer servce! pro: great selection! pro: knowledgable staff! pro: they have a humidor with a good selectiom of cigars! pro: different keg sizes at a reasonable price. con: not open late enough. con: they switch prodiuct around and I waste time looking for their new place in the store. read more

I think their prices are good and they often send out coupons. The craft beer selection is okay but seems to have shrunk up over the past year. Many breweries once available are gone, but they sometimes rotate in new ones. The clerks are friendly and otherwise they leave you alone. read more

I'm a fan of Total Wine. In fact, I'm like a kid in a candy shop with all of the craft beers! And the beer prices are much lower than at the grocery store. I was craving pastis, the anise-flavored cordial enjoyed by the French in the summer. Sure enough, Total Wine had it! Plus, they have a bike rack (extra star & added to the list)! read more