Devin was the man with helping us with getting a new phone and new lines. He really help and was…read morevery knowledgeable. Thank you!!!

Logan Snyder 12 reviews…read moreAbsolutely the worst service, worst employees, and worst customer service on earth. Fuck ATT, lying scumbag fucks will quote you 280 dollars, then every bill will be over 1000. Spend 7 months trying to unfuck the account, dealing with HOURS ... More Alicia Corbett Local Guide·12 reviews·2 photos Edited 3 weeks ago I walked into this AT&T store in Brighton yesterday and the three people standing there working inside just looked at me. When I told them I was having an issue with my iPhone, two of them walked in the back and the other one grabbed my ... More 2 AT&T Store (Owner) a month ago Hi Alicia, we're disappointed to hear your experience wasn't up to par. We hope you'll give us the chance to make it right next time. Our team strives for excellent interactions and we regret missing the mark. Perla Jaqueline Vizcarra 6 reviews 3 months ago Unfortunately, another bad review. We went to the store on Saturday to transfer our service from another carrier. The customer service was 2/10 but the outcome has been 0/10. Don't trust the people working there. They don't really know what ... More 3 AT&T Store (Owner) 3 months ago Hello Perla, we apologize for the inconvenience you've faced and appreciate your feedback. To better understand and resolve the issue, kindly email our customer experience team at prioritycustomer@primecomms.com with your account name, store address, affected number, and incident details. We're dedicated to making things right for you. J M Local Guide·96 reviews·25 photos 2 months ago Horrible customer service. Walked in and asked for a 17 pro for a trade in. They didn't have it. I asked if they could check nearby stores. Flat out no. Customer has to call around....."It's not our job to help you call other stores to find ... More 1 Michael Saragosa 2 reviews 2 months ago This was the most pleasant experience I've ever had when not only purchasing a phone but transferring to a new carrier. Vic and Isai were professional, patient, and honest making it a 10 out of 10 experience! AT&T Store (Owner) 2 months ago Hi Michael, we are thrilled you had such a positive experience in our store! It is because of customers like you that we love what we do. Thank you for taking a moment to let others know about your experience. If you need anything else, you know here to find us or schedule an appointment at vipappt.com. Brittany Burnett Local Guide·3 reviews 4 months ago I haven't experienced good service at this location. I went in a couple of times for separate situations and talked to different people both times. Each time, the representative seemed uninterested in hearing about the situation, gave us ... More 2 AT&T Store (Owner) 3 months ago Hi Brittany, we're truly sorry to hear about your less-than-satisfactory experience in our store. Your feedback is important, and we are committed to making improvements based on your comments. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Polina Vedernikova Local Guide·18 reviews·3 photos 6 months ago One of the worst customer service experiences I've had in a long time. I came in to open my own line after leaving a family plan. There were two sales reps and no other customers, yet neither greeted me, acknowledged me, or asked how they ... More 1 AT&T Store (Owner) 5 months ago Hello Polina, we're sorry to hear about your less-than-positive experience in our store. Your feedback is important, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to better serve you in the future. Kay Einert Local Guide·11 reviews·4 photos a month ago Went to question about my bill. Abigail helped me, she was polite and professional but her colleague was not. Felt harassed by him and did not appreciate the way he came at me! 1 Yo And Local Guide·17 reviews·3 photos 3 months ago Went to the store today. Added another person from my line to T - Mobile. The guy was rude with terrible customer service. Wanted to trade in my fiance's phone and get her on my account. Transferred her. He added her screwed the upgrade, and now she cannot get another phone without a down payment. Go anywhere but here. 2 AT&T Store (Owner) 3 months ago Hi Yo, we understand your disappointment, and we're sorry for any inconvenience caused. Your satisfaction is our priority. Please contact our customer experience team at prioritycustomer@primecomms.com, including your account name, store address, affected number, and a description of the inciden

this store really did a number on us. could not switch over our 6 buisness lines so we just ended…read moreup getting a personal line. told them at the time of new line to cancel 6 lines. we received a $600 bill we went back said they can't do anything to call 611 number . we called 3 times they said they could not find anything in account. went back to them , again they can't help . called again , the 611 t-monlie said they just can't find it. now we have a $950 dollars is now being charged from a collection agency. went back to talk store manager Kevin would not come out to talk. called 611 number they hung up because I insisted this is wrong. they told me to go to Kevin! T-mobile doesnt give a crap

im a costumer and i really dont like this store because i already have a big problem with the…read moreperosns who work there they add services with out autorization and then they dotn reconozied the transaction and all problems are on you watch out dont share personal information with them so im still try to look for the manager in store and no body try to be responsable for nothing

Alyssa was absolutely wonderful. I came in with my grandmother to give her my old phone and set up…read moremy new one. It took a while as these things often do and she was more than patient. She was informative, kind, and helpful through the whole process. She was very personable and ensured everything was properly set up before sending us on our way! They must be under new management/ had employee turnover from the previous years because we had a wonderful experience

What an absolute mess! They sent me home with a phone with no line. When I brought it back they…read moresaid they never even checked the phone out. Then an employee lied about talking to me on four different occasions. Terrible service. Would absolutely recommend going to another store. The manager was terse and had terrible customer service. I'll be driving further to another store so I don't have to deal with this store again.

Came to this store at 5 PM but the front door was locked. The sign on the door said they were open…read more All the lights were on. Waited about 20 minutes & never saw anybody inside. Gave up & went to a different location. Saw 6 different customers throw their hands up in frustration when they too discovered the locked doors.

We had an absolutely amazing experience at the T-Mobile store in Brighton, CO! After years with…read moreAT&T, we decided to switch because our bill kept increasing and we had little to no service at our home or around town. Lauren made what could have been a stressful process completely seamless. We moved six lines over, and she was patient, kind, incredibly knowledgeable, and took the time to answer every question we had. We worked with Lauren for over five hours, and not once did she lose patience or fail to give us her full, undivided attention. She made us feel like we were her only customers, even during such a long process. She found us an amazing deal, but more importantly, she gave us peace of mind knowing we were making the right decision. Her professionalism, kindness, and dedication are truly unmatched. Customer service like Lauren's is rare. She went above and beyond in every way, and she's the reason we'll continue coming back to T-Mobile. Thank you, T-Mobile, for providing not only excellent cell service but also exceptional customer service. Please recognize Lauren in the highest way possible--she is an absolute angel and an incredible asset to your team. We are so grateful for everything she did for our family!

Laziness, rudeness and dishonesty. Tmobile lost the IMEI for one of my trade-in phones and told me…read moreto go into a retail store to have the issue corrected. An employee here told me I would have to return the phone, then re-purchase it to get my trade in credit, AND that I would have to pay a $70 fee for the privilege. I told her I was not going to pay to fix Tmobile's mistake and I wanted to speak to the manager. Manager Mike was uncooperative, hostile, incompetent and lazy. He said waiving the $70 would reflect poorly on his store. I asked why that was my problem? He said there was nothing he would do to help me. I said HE should call Tmobile to confirm everything I was told and that THEY were supposed to fix this issue for me, as the error was Tmobile's fault. He told me to call them myself as he wasn't going to do it. I said I was going to take a picture of him so I remembered his name when I spoke to his boss. He whined that taking pictures in their store was "illegal." It is not. That is just a lie. It might be against their policy, but calling it illegal was a lie designed to intimidate me. I put my phone down without taking the picture. I said if he didn't do SOMETHING to help me I would cancel my service, and he looked at me with this smarmy contempt on his face and said he wouldn't help. I told him to "Go F___ himself," and left. Today I learned to Manager Mike filed a complaint against me with Tmobile corporate for saying a single curse word to a grown man who deserved it, and for taking a photo of him WHICH I DID NOT. When I left the store, another customer who was also being treated like crap (he had some issue that Tmobile told him to get handled in store and just like me they told him they would not help) came up to me and said "It's always like this here. They're horrible." So, save your time, your money and save your sanity. This location is poorly run by an unhelpful, arrogant imbecile. I truly hope Manager Mike takes my 3 words of advice to heart.