Had to make a few changes to our phone account today. Chris was amazingly helpful and patient and…read moretook care of everything for us. Great attitude and personality. Best experience I have had in one of their locations. Took his time to ensure everything was 100% correct. Highly recommend.

My wife's phone suddenly decided to quit working this morning so she came to this store to get some…read morehelp. The store opens at 10 am on Sunday, she walked in at 5 after and said their employee, Richard, just ignored her. When she got his attention his first "greeting" was, "We're closed." When my wife pointed out the store had officially opened at least 5 minutes ago, his next response was a brusque, "What do you need?" She goes on to explain how her phone quit working and would like some assistance. The account is actually under my name and I was unfortunately elsewhere at the time, but when Richard found out she wasn't a user on the account he said he couldn't help her and that she should just leave. Meanwhile, another employee emerged from the back room and was equally dismissive. My wife left that store in tears, but not before letting them know how awful their service was. She then went across town to the store on Hover, where she was politely greeted, helped, and ultimately purchased a new phone. It took all of a few minutes to have me add her as an account user, I was able to do it remotely via the AT&T app. Her experience at that store was the polar opposite of what she got at the Ken Pratt location. I, for one, will NEVER shop at or recommend the Ken Pratt location to anyone I know, and their employees should be absolutely ashamed of how poorly they treated my wife. Here's a little tip for you guys from an actual professional who honors and takes client relationships seriously: if your job involves customer service in any way, shape, or form, but you can't find it in yourself to be remotely respectful to the people you serve, it's time to do the world a favor and quit. At a minimum, hopefully this store's manager is paying attention and will do something about the shameful events that took place there today.

Leslie, a customer service Rep. at the T-Mobile outlet at…read more1716 Main St., Longmont, CO 80501 did a spectacular job of correcting and resolving all four technical problems I had with my cellphone. She helped me at 3:55 PM on Wednesday, 10/2/24.

Unbelievable lack of customer service at this location, in so many ways. Leaning towards leaving…read moreT-Mobile because of this deal. I've been with T-Mobile since 1998, pretty messed up. Of course they had no phones in stock, except the 2 most expensive ones. Very sad/bad service, zero concern about customer's that just spent 1200 bucks.

I had an iPad with a cracked screen. It was fast service at a fair price. $120 with tax. They had…read morethe glass in stock so it was a very fast turn around, a little over an hour from leaving the store until the call to come back to pick it up. It works fine. I'd use them again if needed.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

We have 3 people on our account and a few weeks ago we got new phones from this store. We were not…read moreaware that it is NOT an authorized store!! The service was good, but we were over charged for the phones and we have been disputing this since May. We have filed a dispute and are still dealing with the problems. Do not use this store, there is another a little farther from this store that is authorized. Verizon is very uncooperative and we have spent hours trying to solve this mess.

Visited this location on Tuesday. Great service! Very Friendly. Highly recommend this location!read more

I would never use this location for any repairs of any of my devices. I brought a Flip 7 in under…read moreSamsung warranty repair. They inspected the phone and approved it for the warranty repair. Then AFTER they took the screen off, they must have damaged it because they called me and said that once they had a new screen on it, the old screen is damaged, and they can't send it back into Samsung to get a buy back to get paid for the job. So they said they wouldn't give me my phone back unless I filed a warranty repair. And if I didn't file a warranty repair, they were going to put the screen that they broke back on my phone. And I could come pick it up, mind you they approved a warranty repair after inspection. There was no damage, no dents or cracks- Nothing on the phone. It had just failed where the screen folds and upon replacing the new screen, they broke the old screen and damaged it and wanted me to to cover it with my deductible on my insurance. Manager is very disrespectful hung up on us.We had to file a complaint about them with samsung, with ubreakifix corporate office and with better business bureau and I'm making a fuss all across all social media platforms to warn everybody about this store.

Our experience was bad enough that I am writing a review…read more The website says same day service, free diagnostics and low price guarantee. We found their actual services to be nothing of the sort. They charge a fee just to look at your computer and they sell a monthly subscription fee? that they charged my mother and did not speak with her about. They had my brother's computer for a month and they did bother to check to see whether it was the power source and then did nothing further. After a month, I told them to pack it up and I would come pick it up and take it somewhere else. My brother recalled getting fair service at a place in Boulder. I called them today to arrange to bring my brother's computer to them. When I explained that it had been at a previous place for a month, they guessed it was UbreakIFix... so apparently that have a reputation.

I lost my phone three days ago, accepting that it was gone and wanting to be done with it anyway…read morebecause it was cracked and the battery was feeble and it was Time. I drove right to Verizon off Hover and, after a little wait, told the guy who helped me that "I'd like to solve this problem in the next 15 minutes." The man heard me, and the man kept it short. He was beautiful. In 15 minutes I had a new phone and was out the door. But! I went back the next day with a problem and they looked at it then and there, took it in the back and brought it back out working perfectly. Again, I was in and out of the store in less than probably 5 minutes. The employees here probably have to put up with a lot, but this kind of customer service should be emulated world wide.

WORST CUSTOMER SERVICE EVER! My daughter's new watch wasn't…read moreconnecting to her number on our account with our current plan. The person who was picked to help me quickly determined he couldn't do anything in the store and said I had to call customer service. He asked if I wanted him to push me through or to be given a number that I could call at home. I said I would stay in case I needed more help in store. I continued to sit on the phone with customer service for over an hour in the store while the employee sat on his phone completely ignoring me and offering no further assistance. I've been a long time Verizon customer (decades) and I remember when representatives in the store would call customer service for us. I sat there until after closing on the phone while customer service was trying to figure out how to help me as the four employees that were there just sat around on their phones. No desire to help me, just waiting until they could go home. I finally left while still on the phone with customer service who ultimately told me they couldn't help me and then proceeded to hang up on me. I am so incredibly disappointed in this store and in Verizon. This is was the complete opposite of customer service. I wish I could share a picture.