We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

My brother went to get his phone fixed and the people broke the screen and they said that they will…read morejust wave the 30$ fee while the screen and the phone cost more and we will not be going to none of there locations no more and they cut a wire and didn't tell my brother but he overheard them say that's they cut the wire

I came back to return the car mount. Turns out the magnet that you need for the car mount…read moreinterferes with the charging capability for the wireless charging pad. Naomi wasn't there when I went back, but the man that helped me was really nice. Unfortunately there's a $35 repackaging fee for opened products. I only paid $25ish for the car mount because of a discount. Obviously, the repackaging fee was more than I paid to start, but the employees found a way to basically let me exchange it for another product. I ended up buying another pop socket (which worked out because I gave the first one I bought to my stepdad). I was so happy I didn't get stuck with the car mount of have to pay more out of pocket to return it. He didn't have to do that for me, but he did, so I'm grateful. Because of that, they get to keep their five star rating. Sidebar: this location is considered a "cellular sales" store, not a full Verizon Wireless. It was a little confusing when I was looking it up online. But they are an authorized Verizon dealer.

Thought they were great switching my brother's phone to Verizon and setting it up for easy calling…read morein Mexico and Canada. Asked tons of questions, was assured everything was great. Hit the airport and the problems began. We live in Mexico, right now. We have not been able to have any data roaming, cell service, etc. After two FULL DAYS with customer service troubleshooting, demanding a supervisor, everything...THEY OFFERED NO RESOLUTION AND NEVER FIXED THE PROBLEM. There are no Verizon stores here, so he now must fly back to the US just to fix his frickin' phone because they messed it up at the store (3 different technicians acknowledged the problem was created at the store). So, apparently, their staff is not as competent as one would need, and Customer Service is clearly useless! I've been with Verizon for years, but next trip to US, that will change. THEY ARE AWFUL!

I asked for several bids for a repair to my cell phone. I received a great bid let them know when…read moreI could bring it in and they were ready for me. It was a pleasure doing business with this repair service.

Came in for a cell phone repair for our toddler. Complete in 15 minutes! Added a case for 1/2 the…read moreprice retail for extra protection. Excellent customer service!!

I went to other places and they didn't even see me. He fixed it very fast and talked to me about…read morewhat was going on. Good prices too. Will definitely come back

From the owner: Cellphone Repair Shop is your local trusted tech source for Apple product repairs, upgrades, and…read morepre-owned sales & trade-ins. Our goal is to provide high-quality products and service to our customers with each and every transaction. Whether you're coming in to repair a shattered screen on your iPhone or you plan to purchase a brand new iMac, our staff is devoted to making sure your experience is the best it can be. Contact us today for more information!

My laptop crapped out at 2 pm on a Sunday with a pressing Monday deadline. Called and spoke to…read moreOmar, brought it by the Webster location, and by 3:30 I had a solution and was on my way. Great service !!

Great staff! Troubled shot our laptop at no charge! Thanks UbreakiFix ....read more

I would give them a negative if I could. I have had T-Mobile for over 20 years and only have…read moreupgraded my phone 3 times--today they are wanting to charge me 35 for a transfer fee--to add a line and well just poor service. I was calm and said I will just to Verizon and she said ok and walked away! Well will make the change.

The location is absolutely horrible. They are slow and inconsiderate. I would not give this…read morelocation my business ever again.

You're greeted by a sign-in screen so I should've turned and left right then and there. There were…read moreonly 3 people ahead of me and quite a few employees working so I gave them a chance. I realise it can take awhile for some customers but for the amount of people working, this just seemed to take way too long. No one ahead of me was called up while I waited, and as soon as another waiting patron decided loudly licking and chewing their hard candy was a swell idea, I up and left. There are plenty of other locations; just go somewhere else.

The service at this location is awful!!! Every time I come in to this location it's either one…read moreperson working or 5 but half the staff is on break. He now and there is 5 people waiting and the manager is standing around checking people in even though they have a check in kiosk. Two people on break and two helping customers. I go to write a review and notice the reviews and the star rating. I see why now. It's sad nothing changes even if people voice their observations.

Came in to change a screen . Did good job . Quick and easy will definitely be coming back if any…read moremore problems . Great service .

Very affordable and was fixed the next day after I brought it in!so two days.my LED screen and…read moreglass screen were broken on my 8th gen iPad.Very kind service!everything works great now and I'm truly grateful I can draw again

I took my iPad Pro to this place to a broken screen. After talking to the store technician he told…read moreme they could replace the screen with a certified Apple replacement screen. I was told before I agreed to have the proceed with the that the screen would be Apple, have a warranty and be ready the next day. It turns out that it took them longer to repair and was replaced with some cheap Chinese knockoff screen. After I receive my iPad back from them supposedly repaired they game me my iPad back in the box that the cheap Chinese part came in. After taking may iPad back home I was able to use it for three days until the screen went black and quit. I had to go back to the store because they would not answer my call. They looked at my iPad and accused me of breaking it tell me it was my fault there product failed and that I would have to buy another screen, After spending over an hour trying to get them to understand the issue and replace the screen with a genuine Apple part I am waiting for a resolution and have opened up a dispute with my ban, i was also able to contact my bank who was able to recotd the conversation. Bottom line I was overcharged for a cheap Chinese part with no warranty and no help costing me $1050 dollar.

Finally I got my phone screen fix !!! For my convenience I…read morewent to Walmart at El Dorado and found this place that could fix the screen for a reasonable price. They work very quick. Highly recommend it.