You're greeted by a sign-in screen so I should've turned and left right then and there. There were…read moreonly 3 people ahead of me and quite a few employees working so I gave them a chance. I realise it can take awhile for some customers but for the amount of people working, this just seemed to take way too long. No one ahead of me was called up while I waited, and as soon as another waiting patron decided loudly licking and chewing their hard candy was a swell idea, I up and left. There are plenty of other locations; just go somewhere else.

The service at this location is awful!!! Every time I come in to this location it's either one…read moreperson working or 5 but half the staff is on break. He now and there is 5 people waiting and the manager is standing around checking people in even though they have a check in kiosk. Two people on break and two helping customers. I go to write a review and notice the reviews and the star rating. I see why now. It's sad nothing changes even if people voice their observations.

Went in to check a problem with my phone waited 20 minutes then everyone went on break while I just…read moresat there. Customer service is terrible manager couldn't care less go to a different location or switch carriers if this is your only option

Was having trouble with our IPhone. Went to the TMobile store on Bay Area Blvd. Sofia was the…read morerepresentative that helped us. She asked to see our phone, she went through all the settings, and had it back to normal in less than 15 minutes. She was very knowledgeable and very professional. Should anyone need a new IPhone or any phone please visit the T-Mobile store at 1501b W Bay Area Blvd Webster, TX 77598 and be sure and ask for Sofia! She is great!

While Verizon isn't exactly great, it's far better than AT&T! When I got my first cell phone eons…read more(40+) years ago, I signed up with AT&T. I had several issues so I visited one of their stores and was treated so badly that I swore I would never do business with them again and switched to Verizon that same day. Recently, one of my friends needed to visit his AT&T store and, out of curiosity, I joined him inside. Their customer service and attitude has digressed to an even worse level and I walked out while they treated him like dirt. Maybe he will come to realize phone service can be and is better elsewhere...even at Verizon where I've been a loyal customer for 40 years.

There doesn't seem to be an end to my review posting efforts anywhere on the Verizon, I mean…read morehorizon, so let's press on. My phone has been giving me issues for a long time, and Verizon rarely does anything about it. They hire some really mean employees and some really friendly ones - but most of them don't really know what they're doing, and there is no consistency between the instructions given to you in one store or another. The only thing consistent are the obscene prices they charge for everything.

My laptop crapped out at 2 pm on a Sunday with a pressing Monday deadline. Called and spoke to…read moreOmar, brought it by the Webster location, and by 3:30 I had a solution and was on my way. Great service !!

Great staff! Troubled shot our laptop at no charge! Thanks UbreakiFix ....read more

Pros -convenient location comfortable to wait in the mall…read morewhile they fix -willing to negotiate pricing - good affordable accessories cons - services May take longer than quoted understandable if you want it done right but you must update Costumer with text to active number like they could of text me but instead when we came to pay and pick up they said 10 more mins and it was 40 or something. - replacement parts may not be new and may not work; " that's not good". - no warranty was discussed that's horrible ok my partner and I swung by Baybrook to get the phone fixed The issues was cracked screen and camera . The shop told us 30 mins it took over 1 hour almost 2. They had us wait that long and the replaced part didn't work correctly so we had to wait additional time for them to put in old part We asked for $10 off $55 for the screen which was $45 he only did $5 off for us waiting that long and not fixing the phone correctly we was mad to say the least $50 bucks. He quoted us to much initially in the first place he wanted to charge $65. The fix charges $55 and allows you to know if they have your part in stock immediately I recommend them even though it was devastating to find out they did not have the part either. I definitely recommend them Over this place because they for sure advertise a warranty. So the mission is not accomplished at this time lol. We barely had time to exercise and take our son to the amusement park like we planned he wasn't able to ride many rides because our whole schedule was messed up we needed that hour. I don't like writing 3 star and under review I don't I just want them to improve service. constructive feedback for company -repair tickets should be given and asked for during pickup (what if I tell my friend/enemy details about my phone and they pick it up well they may know my password etc then boom they have a phone for $50) - active number should be taken by company to give repair updates Via text ( to allow the customer to manage their time better I shouldn't have to walk to check on phone every 30 mins ) -Warranties should be discussed (I still do not know if we have a warranty I guess I don't ) -all replacement parts should be working (test Your parts and make sure you have the part before agreeing to even do the phone) -And finally better time estimates should be made (tell me up to 2 hours not 30minsto allow the customer to manage their time better )

Best prices in the mall, I had two phone repairs done. 10 minutes very reasonable price. Thanksread more