Went to get my mom a phone today and I should have known something was off when they said I was…read morerequired to pay at least $20 in cash (A LIE- this is NOT required, but something that helps them meet their quota!). I then found that the sales rep, Ari Scales, charged us for an accessory without disclosing it. I called to speak to the manager to ask for a credit, in which I spoke with Khary Carrintgon, who basically told me this was normal practice because they assume everyone needs a new charging dock (my Mom traded in an iPhone that CLEARLY used a c-type charging dock) & my only option was to return the accessory to the store. I drove all the way back to the store and was then told I could not return the accessory without my Mom's ID or I had to come back the next day. I asked why they couldn't just credit me $20 and the response was "you can call customer service." I feel taken advantage of because I have an itemized written breakdown of charges from Ari, and she did not include the accessory. I only noticed when I looked at my Mom's receipt when I got home. I take the blame for not looking it over in store, but also isn't the employee supposed to have some INTEGRITY?! Then Kyree calls my Mom and tells her I am banned from all T- Mobile stores! This is absolutely unfair to anyone, let alone a BRAND NEW customer. To top it all off, I was charged TWICE by the store rep. She said the system timed out but both transaction cleared from my bank. Now I have to wait for the bank to investigate this in order to get a refund!

I needed an upgrade so I was sold a new phone. The phone needed different charger wires from what I…read morehad. I was sold the wrong kind of wire. When I went back to the store to exchange it, the store wasn't terribly crowded and there were three workers on the floor, but they made me wait 45 minutes to do the exchange. I mentioned that to the worker doing the exchange - "This shouldn't have taken 45 minutes" - and was ignored. Subpar. This happened on June 20, 2022, from 7 to 7:45pm. I hope management reads this and comes down hard on this store.

I recently had an opportunity to visit Tech to go. As a result, I was very impressed with their…read moreservices the gentleman who attended my concerns was very courteous, punctual and expeditious in addressing the issues with my device, This constituted my second visit to tech2go in order to obtain services repairs. in short, It is imperative that our families have access to reliable wireless service repairs,l particularly in light of the fact that we live in a society which has become increasingly more reliant on wireless services This is why the services offered at Tech2go and the individual who provides those services Which are instrumental to our ability to maintain, use and operate all devices with some sense of calm, Knowing that with Ted2 go help is that your immediate disposal.

The best electronic store in upper Darby! ive been coming here for years and wouldnt go anywhere…read moreelse. quality electronics and repairs with great customer service that makes you feel welcome.

Went in the store yesterday with some apps that had taken over my phone that I couldn't delete. I…read morewas so frustrated I was ready to buy a new phone. The guy working there removed everything I didn't want on the phone & wouldn't charge me. I insisted he take something. Very different from the rude woman who slammed the door in my face at the 1 S. 60th St, location.

Kenny is a fixture in the neighborhood. Many years of experience in helping us select new phones,…read morenew plans, or both. He does quality repairs for a fair price. He always has a smile! He will also, however, not mince words with you. If you're phone cannot be fixed - he will tell you. If your expectation is unrealistic - he will tell you! This is not kiss-your-butt customer service, but straight to the point, helpful, quality service.

I been to this store several times and the service gets worse each time.theyvr polite how ever they…read moresell jacked up locked phones but lie and tell you they are unlocked.i bought 3.learned the hard way.they also tell you one price today and another price tomorrow.he never remembers the deal which tell me theres no set prices.they smile in your face amd promise good service..its a joke.youll be back at the store again same week garanteed.i even paid for service and it didnt start till the next day.my vmail was goin to another number and the samsung i still have is unusable.and linked to somebody account.im in some group text i cant never get out of less the person who started it let me out.its been 5 years took the sim card out wenr off the grid on Wi-Fi and gave the phone to my 10 year old.

DON't GO HERE and I'm so disgusted with T- mobile, I'm seriously considering to Consumer cellular…read more My bank from where I pay my monthly T mobile bill from on time,) just switched platforms and have sent email that they are having problems with the new platform. Although the payment was sent, T-mobile said they didn't get it and it's only 5 days late after being a customer with good credit for 6 yrs.,they are threatening to cut off service bering only 5 days late ,SERIOUSLY??? Someone keeps calling me but don't identify themselves as Tmobile so I don't answer. I called the 1-800 # and explained everything. The 1-800- number told me not to worry although I had to talk to 3 different representatives a few being rude and conflicting with information and directions as to how to proceed and remedy this problem. THIS T-MOBILE STORE- will not help you and tell you "we don't do that" or take a payment even though when you call T-mobile they tell you that any store should be able to help you with your account and take a payment. Stay away from here and switch to a different cell phone carrier with decent customer service like -Consumer cellular .

Wanted to bring 4 lines of service over for my business. The lady there was totally uninterested in…read morehelping. After the 2 customers ahead of me left frustrated, I'm not sure why I expected anything to go better for me. After about 20 minutes of staring at her tablet, she had me fill out a few forms which apparently led to some kind of issue and which point she said she couldn't help. No other managers or employees of any kind offered any assistance. And so I left just as annoyed as those before me.

Extremely rude manager who just doesn't care! He stalled us near the door and after listening to…read moreus, he did nothing, just told us to talk to a rep. We already know that and this moron just wasted our time to feel important. There were two reps and one left 45 mins early. So we were waiting, and after some time asked if the manager could help. The manager yelled at my friend that they are down to one person and we just had to wait. The manager was just standing there idle and had the tablet the reps use to look up customers, but did not help us, or anyone! We left without being helped, and on my way out i saw him just standing idle and said we didn't get any help, his response was Okay! This store should be rated -5

Really tried to give AT&T one more try 12/30/2019. Went into the store the customer service was the…read moreworse experience ever. The team had me waiting for an hour then took a break. I got up and left the building No sense of respect given can't even name the ism of their problem. The fix to give me the plan she want to give me was not happening . I was not even offer any choices of plans. "PITIFUL "

I brought my crashed iPhone in to see if they could get it up and running again. In under 5…read moreminutes, it was fixed at no charge. I used to go to a competor's shop for my electronic needs, but not anymore. I have purchased a cell phone charger and several unique batteries from Kass Wireless, and they have all my future business. Quality products at a fair price. That's all I ask, and that's what they deliver.

From the owner: We Are Faster than Fast! We fix all the iPhone Glass repair under 30 minutes and the iPhone 5 we…read morecan get you in and out in 15 minutes. We specialize in all Apple , Samsung , LG and HTC repairs including iPhone and iPads. Our main concern are in customer service and providing the lowest prices. We also provide Prepaid services as well. We fix macs and PC's and do level 1 Data recovery (hard drive is not physically broken) in house. If your hard drive has crashed or your computer is broken, your data might still be available.