We paid for cleaning service including extra for a "deep clean" Thankfully we checked the property before new tenants moved in. IDK what they deep cleaned but this would have been a pathetic touch up at best. There was moldy coffee in the maker, jelly globs in the fridge, water bottles and other trash under a bed, none of the ceiling fans had even been dusted, hair glob across the shower drain grate and a basketball size pile of dirt and I vacuumed up from downstairs alone. I took pics of some but had to give up and just clean it all myself. Save yourself the $$ and book elsewhere read more

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This is very unfortunate situation that could have ended in a completely different way. We closed on our home on the 28th of June to find out the sellers did not clean the house. We reached out to Touch of Class and they rearranged things to get out to us on the 29th, before we moved in the following day. It went down hill from there. Honestly, the mistake was mine, they had no online presence and not one single review to be found anywhere. But, I figured what was the worst that could happen? A bad cleaning job? Wrong. Sadly they dented our refrigerator. We had ordered a new refrigerator before we closed and we were pleasantly surprised that the sellers had left their new refrigerator for us. We thoroughly looked over the refrigerator and inspected it to find it was in perfect shape, which is why we were 1000% certain the dent wasn't there just hours before Touch of Class showed up, so we cancelled our order with Best Buy and moved on. I had the refrigerator pulled out because it is encased and we wanted it cleaned on top and behind because the previous owner had a German Shepard and there was dog hair everywhere. Sadly, I am unsure how, either by squeezing behind the refrigerator to sweep and mop or by opening the front door on the refrigerator trying to clean inside while it was pulled out, they dented it. Listen, being a business owner, I understand mistakes happen. BUT, the minute we noticed what had happened and brought it up, the first reaction from Alex was not to come and look, but to just react and say "I don't know what to tell you, wasn't us". After we went back and forth about 5 times, I had to walk away, we were getting nowhere and obviously I was super unhappy. Then it escalated more, while I was out back my wife went in and was wrapping up payment with them and Alex says, "uh it was there when we got here". The lying really was too far. They messaged me their insurance and I reached out. Well, that was just a waste of time. Not even sure why they messaged me their insurance, other than to pretend to do the right thing at the moment. The minute their insurance reached out to them, they just simply denied it and lied to them too. It's sad. Mistakes happen, we all make them. But, how you handle the mistake you make is what makes you a good business owner vs a business that will likely not be around long (if we are lucky). Also, we have pictures of before the clean and after the clean, which we provided their insurance company also. However, in this case, the lies Alex told to his insurance some how trumped the truth and the proof we have. I am appealing with their insurance company. I wish they didn't have reviews turned off on their Facebook page, it's obvious why they do, now. But, as I told Alex in our final communication, I will review them everywhere I can, what they did was wrong and the cost of lying and doing the wrong thing when they messed up is always far more than doing the right think and moving on. The only solace I have is that karma gets bad companies like Touch of Class every time, in short order. read more

Touch Of Class Cleaning - Home Cleaning Near Me

Touch of Class Cleaning provided me with a pre-move in clean and performed an exceptional job doing so. I always love to support small businesses because they are always more thorough than your regular big business. If you need any type of cleaning I would definitely recommend using TCC! I love their attention of detail and how prompt they were! You'll definitely come home to a sparkling home. read more

I'm a realestate broker and i use Touch of Class for all my clients move out/move in cleans. very easy to work with. great pricing and do a great job. read more