When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Deep tissue massage while visiting PR. The venue is nice and clean, quiet as expected. I had a…read morevery good therapist - can't remember her name but she was amazing!

Great place. Nice to see professionals that can take care of your condition and feel better right…read morein the first appointment. I will come back for sure And bring my love ones with me. I find so nice the easy way to book a massage via the online schedule and arrive to place by my GPS. My new favorite place to take care of my relaxation.

I am staying at an Airbnb and decided to get a facial. I saw that it was only $65 compared to where…read moreu live and it is @ $200. The price was great. It was general facial, steam, mask, red light therapy etc for about 45 minutes. She was gentle, kind, my face came out really clean. I do feel the room could have been organized a little better or the decor could have been better in my room. The table was a little hard for my back and it was a little chilly for my liking. My nieces did like there massages and rated them a 4. They stated the massage therapist was very nice.

Good massage. Very friendly staff at a fair price. The masseuse was great at communicating with…read moreyou and your needs.

Making the reservation was very easy. It's a family owned business father, mother and daughter…read more They are all bilingual and communication was easy. The space is modest but clean and comfortable. The location is right across the street from Condado, Vanderbilt, and very safe. The massages were very high quality and with excellent communication. My wife and daughter were very comfortable and impressed. I definitely like that they paid attention to the questionnaire that we filled out before arriving and extra attention was spent on the spots indicated. I definitely would recommend going here.

So excited to have found this place! New to the area and wanted to find an affordable massage after…read morea hectic few weeks. Contacted them on Yelp and Luis responded within the hour and said he could take me an hour later. So great! Salon is very modern and clean looking. Massage was great! And I think was even a couple minutes longer than an hour, yay! Luis was also very responsive about pressure and discussed with me some obvious muscle tension areas that I have which was neat! You will have to call them when you arrive because they are in the bottom of a condo building so just have their number ready.

Love love this salon! Olga and her team are very professional and knowledgeable. They individualize…read morethe facials and treatments according to your needs. Every time I'm in Puerto Rico, this is my go-to place for facials and massages. My skin always feels and looks amazing after leaving here!

From start to finish...an excellent experience. As good as they are I was surprised (& blessed) to…read morefind they were able to accommodate my last minute appointment. Within 2 hrs, I was booked and HOOKED! Gloria's hands are incredible on the Combination Massage. If I have time, I am sure to visit again for that facial snatch (I hear she's a beast).

Amazing experience! My service was the 75 minute Caribbean Indulgence which consists of a Coconut…read moresugar scrub, Mango wrap and your choice of a Swedish massage or Facial. I didn't have an appointment but they were able to take me within the hour I called! The front desk was very friendly and brought me over to the women's locker room to change. I waited briefly in the waiting room and sipped on cucumber water. My technician was Gloria and she was very friendly and professional. The coconut sugar scrub gave my skin a boost of hydration that it needed and after the warm blankets were placed on me for the mango wrap I fell asleep! That's when I know I have an excellent treatment. I opted for the Swedish massage and I'm glad I did because Gloria is a master at her craft. She focused on my upper back area. She managed to get all the knots out and I felt like a million bucks afterwards. I would definitely return to Akua Spa and request Gloria!

I booked the reiki service with Brenda while on my vacation. Brenda's presence is serene and…read morewelcoming. I felt a sense care and ease as soon as I walked into her space of practice. This session was exactly what I needed to clear my mind of all the clutter. Thank you, Brenda!

While visiting San Juan I suddenly had a muscle spasm and I was in a lot of pain. I contacted…read moreBrenda and she graciously gave me an appointment for the day. She massaged my tissues very deep and loosened the knot. The office is very clean and gives you peace. I felt instant relief and I am forever grateful her empathy and professionalism.

Unfortunately, our experience at Nouvelle D'Sp Boutique in the Mall of San Juan was very…read moredisappointing, especially considering the price and the expectations we had. For Christmas, I bought my wife a facial package that included several services for $275, including a glass of champagne. The intention was for her to have a relaxing, special, and truly pampering experience. That's not what happened. From the beginning, the orientation was practically nonexistent. They didn't properly explain the process or what she was supposed to do. They simply told her to go into the sauna, without any further instruction. Upon entering, she realized that the saunas weren't separated for men and women. While she was in her swimsuit, a man entered wearing only a towel. This made her feel extremely uncomfortable. The man even started talking to her, when all she wanted was to relax and meditate. Because of the discomfort, she decided to leave the sauna before 10 minutes had passed. Then she went to the showers, where she again encountered a complete lack of privacy: open and uncontrolled doors, making it possible for anyone to see her while she showered. She couldn't relax or feel safe. She had to shower in her swimsuit for safety. The facial itself was performed, but the entire experience was already compromised. At the end, upon seeing the alcoholic beverages, she asked if they were included and was told they were. However, she was never offered the glass of champagne that was specifically included in the package and was one of the reasons she purchased this combo. Overall, the service was cold and disorganized. No one guided her, no one attended to her with care or made her feel pampered. It was as if she had to figure things out on her own, instead of receiving personalized attention. For almost $300, the experience was completely unsatisfactory. It did not live up to its promises or the level of quality and privacy expected of a place like this. I would not recommend it.

I had been wanting a facial for a VERY long time. Being a grad student gets very difficult and…read moredraining. I was gifted a facial! Although school got in the way, I finally managed to enjoy my gift today! The entire place smells really good, very relaxing dim lighting throughout and soothing music. My facial was done by Paula. She was super nice and easy to talk to. You are assigned a lounge bed before the facial begins and you return after for a drink of your choice (wine, water, champagne and whiskey etc) and snack (hummus or wrap). The facial took about 1.5hrs. You are offered heated hand mittens (do it!) I felt brand new after the whole experience and would do it all over again. Oh and the place was very clean.

Worst customer service in the entire world. Do not come here. It is not relaxing. They harass you…read moreand bother you when you're trying to relax. They lie about their fees and then they don't honor their punchcards. Toxic and unsanitary glue sticks to your skin.

Awesome wellness spa! All equipment is state of the art and always available! Upscale looking decor…read moreinside and staff was very helpful! Massage therapists were amazing! Individual bathrooms with showers available as well! I couldn't have asked for a better experience! I will be a regular here for sure!

The worst massage I've ever had. This is a scam and so I didn't bother trying to get my money back…read more $40 for 15 mins of nothing

Service tech was never available. Others waiting also were scammed…read more They require pre-payment and then disappear Do not trust!