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    Highline Place Memory Care

    3.8 (6 reviews)
    Open Open 24 hours

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    10 months ago

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    7 years ago

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    3 years ago

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    Visiting Angels

    Visiting Angels

    2.3(3 reviews)
    1.0 mi

    Weird management. I mentioned to them their reviews weren't that great and they replied they have a…read more4.7 star google rating. A few days later I saw their several 1 star reviews here on Yelp all disappear and only 2 reviews remained. One 1 star and one 5 star. The 1 stars consistently had a theme of being overcharged or charged for things that never performed. So when setting up the paperwork for their services I made sure it was not on auto payment. To dis-incentivize from paying by check they required some crazy amount upfront as a deposit. Check was the preferred payment but they have a $150 service fee to even start service. They insisted it be paid before anything started, like they didn't trust me to pay it, and offered check and credit cards as payment options. I offered to meet her with the check the morning of the first day of service, but she couldn't meet so i offered to pay by credit card, but to please send me an invoice or request for payment for the $150 (assumably with info of how to provide the credit card payment). After thinking about it more, paying by credit card seemed safer since I saw there were so many issues with others paying for services not executed, but she refused to send an "invoice" and after which she said what was requested is not in their scope. I asked specifically what was not in scope but several months later and still no response. Each Visiting Angels is a franchise so you will get totally different teams with each location. I remember years ago they were so messed up they didn't even return calls for a long time, and when they did they were still super disorganized. I hope if in my lifetime I get a visiting angel some day, that it isn't a revenue driven one, which is the opposite of what an angel is all about. Some may have great experiences with them, but just the upfront process of them being super nice sales people quickly turned into craziness on a dime. Perhaps I dodged a bullet and just saved myself a huge nightmare of a future situation. So perhaps I should feel very lucky. I honestly, with two different bad situations, think this organization is off my list for any considerations ever, and recommend you dig further to ensure they are a "match" for what you are looking for. At $60/an hour for custom care (-at a facility) vs your home) and $47/hr for in home companionship, they seem a bit pricey to me since none are skilled and am sure many are not US Citizens. Wonder if my review will disappear too?

    First, was good but, then it became a us vs them mentality and especially family members. Second,…read moreSome techs were good , others could care less, had ethics issues, not suppose to accept gratuity, etc, and had issue with communication with management, later on and elderly paranoia problems. overall max of two stars over course of services.Care was average; couldn't mop mop on some days.Cared more about husband than wife.

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    Visiting Angels
    Visiting Angels
    Visiting Angels

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    Libby Bortz Assisted Living Center - This was my mom's room

    Libby Bortz Assisted Living Center

    4.5(4 reviews)
    1.9 mi

    The Libby Bortz Center is very clean and the nurses aides are very efficient! My only reason for…read morenot the five stars is the food that they served my mom when I transported her from New Orleans. In my family, dumping a family member in a nursing home is a sin!! But the Libby Bortz Center is very good in their care. I felt guilty during at that time, but I just sold my home in Five Points and moved south to Littleton so my mom would more be more safe and I know friends that can take care of her while I'm at work. But the center is excellent in its care and also designed for people with low to moderate incomes and your timing has to spot on to get a temporary room. You will see an older TV in the room on my photo - it did have a remote control with it.

    My dad moved into Libby Bortz Assisted Living Center after realizing he needed to stop working and…read moreliving independently at 86. This was a huge move which he made completely on his own. He says this is his home now and he will never leave until the end. This is a beautiful clean facility that does not smell like many other senior homes. A month after moving into his room he had to have Open Heart Surgery. His motivation was the loved he had already received in his "new family at Libby Bortz". The love and amazing care given made him recover faster to get home. The staff sent him cards and called to see how he was doing. I could have never imagined a place to take such good care of my dad. Every Friday they come in and clean his room and take his laundry to be cleaned. They strip the bed and put clean sheets on the bed. When I say they clean, they really clean thoroughly. The pictures, blinds everything is spotless. Then the clothes are returned and folded very nicely. In the dining room they are given assigned seating which my dad loves as it feels like a family. The food is always delicious and the wait staff treats him very special. They make sure all are accounted for at meals which means a lot to our family. He is given a snack at bedtime so it is just more love given to check that he is doing fine. They have activities daily which he likes to attend including exercise class. They do it all from haircuts to a foot clinic and a in home doctors group comes in every few weeks. Libby Bortz is a shining example of what senior care should look like. Infact, they should be the model for our country. It shows how good management and a good price point can bring together people to love our seniors as they age. Aging with dignity and love is this wonderful facility.

    Photos
    Libby Bortz Assisted Living Center - Violinist at Mother's Day Tea 2019

    Violinist at Mother's Day Tea 2019

    Libby Bortz Assisted Living Center - Mother's Day Tea 2019

    Mother's Day Tea 2019

    Libby Bortz Assisted Living Center - The residents decorated their doors for the holidays

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    The residents decorated their doors for the holidays

    Highline Place Memory Care - memorycare - Updated June 2026

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