Mom was in there for Hip rehab the facility itself was fair…read more Tennell was very helpful taking care of my moms needs. Tanya was very helpful in doing PT with my mom, and getting her strong enough to return back home.

Havenhealth is under new management thus a new name. They've undergone recent renovations upgrading…read morethe main entrance, and common areas. They have a modern physical/ operational training area. There is new commercial vinyl flooring throughout. The place is clean and comfortable. The quality of care is very good. PT/OT folks are understanding and great. The RNs CNAs and staff are very good. The Office and support staff are great. The kitchen is fair but has alternatives which help.

The place was basically ok, but they had people in there who should have been in a nursing home. I…read moremean dementia patients. Absolutely NO privacy unless you could get a private room. Our food came from a nursing facility across the street and was very often cold. The head caregiver there was not very friendly. There were rules there, but not really enforced. People were smoking, smoking marijuana and drinking, all of which were suppose to be forbidden. They scolded me when I finally left as if they had done everything they could for me and I didn't appreciate them. Things really need to change there. The food quality was not good. The cleaning staff was very nice as were the people that did laundry.

I left this facility after 30 days. They billed me for 90. In that time I was scolded for urinating…read morein a cup among other things. But the meds I needed to keep me from constantly having to pee (desmopressin) had not been given to me for over a week. Nor had my pain meds (hydrocortisone). Everyone knocked before entering my room except for the guy mentioned previously. He just walked on in. Most of the residents who spoke to me had nothing but complaints about facility. I was told when I Checked in On Monday I would be moved to first floor by Friday. 30 days later I moved back home off of 2nd floor with no help from anyone at the facility. The admissions person told me on the day I moved in an attorney would be contacted to get financial help. When I left, no attorney had been spoken to. None of the nurse call buttons in either room solicited a response. A few days after I left, I. Was called and scolded for leaving previous review. Im not angry. Im generally a positive, kind and optimistic person. This is the only critical review I've left. But this facility earned it. Good luck Boulder Gardens.

Alta Vista is like an answer to prayers. Seriously from the immediate call back to taking the lead…read morein bringing resolution to my mother. there is nothing they miss with you as the family member to them discussing the options with you. Perriann to Brittany to the entire staff welcomed my mom pulled off getting her settled in within 2 days. I was drowning in over my head and they took the lead in identifying the need and resolution. I could have not found a better place and as I mentioned at the beginning a true answer to prayers (and yes tears). Professional and welcoming environment plus subject matters experts. Lastly my mom loves it already. Thank you so much for caring from start to finish.

My mother lives at Alta Vista and has been part of the COVID protocols for the past year. I want to…read moreextend my thanks and appreciation to the staff and management for taking such great care of the residents. To have that large a facility and NOT ONE Covid case amongst the residents or staff is an amazing accomplishment. I got to wish my mother a Happy (and Healthy) Mothers Day today 15 months after the Covid Pandemic hit. THANK YOU ALTA VISTA for taking such great care of MOM! Laurie De Jonfg

Very great company! Have used them in the past for help with my family and got a job with them…read morecause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :)

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of…read moreweeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization.

Great employees it's a dump ....... Food I ESCAPED ON 9.5.2025…read moreI would not I did not refer anyone to any of the Haven health facility's. I was in the Cottonwood one in 2018 and I left after 12 hours. This time I was like five days and I left. I had more ailments when I left, then when I went in aside from.

We walked in and walked straight out! This place is gross, it needs a major overhaul or shut down,…read morethe smell when you walk in is overwhelming, the wall were rusted out, the floor was lifting up ( very old appears to be asbestos) and what appeared to be mol, The room was dirty and no working lighting! Please check out every single place before sending your love ones anywhere!!!!

In my opinion they purposely overbook to acquire medicare dollars. The friendly staff is…read moreoverbooked. If you don't want a meal, they still sereve it to get those $ I got hurt there, they never examined me. A STAT MRI order was placed, it took five days to get me to a hospital. The therapist and orderlies are fine, with one exception. They had a class exerxise that not only put patients at risk, it brought them and famly members to tears. The grounds are not safe for handicapped or visually impaired. Equipment, like for eyes, hasn't been updated for 19 years (when I was there). It should be shut down.

I spent 13 days here after hip surgery and found their patient plan and care is excellent. I had 2…read moretherapy sessions per day equaling 3 hours per day. The hospital staff, nurses, doctors, nurse assistants and the therapy staff were very efficient and friendly and knowledgeable of my condition and needs. I had a single bed room and it was very comfortable with a large bathroom. Their plan is to get you up and moving. The dining room food was good with many choices plus they are informed of each patients dietary restrictions. The staff if very friendly and helpful to your needs. They also have an inexpensive meal program for your family who might be visiting during a meal time. Over all I would recommend this hospital if you are serious about getting back on your feet safely as soon as possible with the proper PT and OT therapy. Carol S.

PLEASE READ! Finding Hometown Healthcare has been one of…read morethe biggest blessings of my life. Since suffering from an unknown condition after contracting covid in 2020. My bodies immune system went into overdrive. Previous issues like beginning stages of carpal tunnel and old injuries turned into extreme pain from inflammation throughout my body. I spent years being bounced from Doctor to specialist, back to Doctor in different specialists. Only to tell me that my labs looked normal and there's nothing they can do. My Primary Dr Christine Gean and in house Pain Management Sandra Adam's where the first medical professionals to listen to me in 5 years. That's 5 years of suffering, not sleeping, depression, and pain. I nearly, if not actually broke down in tears after leaving my appointments. Not just because they went over and above for me, but because for the 1st time I felt heard, and understood. I can't say enough to explain what a God send this practice is to have in Yavapai County. I commute from Prescott, but I would drive from anywhere if I knew then what I knew now. That Hometown Healthcare is the #1 5 Star Best Healthcare provider not only in the area, but that I've ever been to. Thank you so much for your care and support, and God Bless

Needed a new primary care and saw where they accepted our insurance. They have been great in every…read moreway. They will do their best to get you in somehow if you get sick and not make you get an appointment a week later. Everyone is so friendly and actually care. I fully trust their care. Will continue going when needed.

My loved one went to this treatment center to detox and get help with his addiction. They have a…read moreclean facility, attentive staff, a great program and most importantly staff that care about the patients there. Chris from the admissions department has been very helpful and informative. Chris is very responsive and answered all of my questions. Chris has great customer service and is an asset to this rehab center. Thank you Chris

I went to decision point on a 30 day program. Where to even begin about this place…read more... The detox center to decision point was absolutely incredible! The staff was very attentive & helped in all ways possible! They made sure we had snacks & were well entertained, they made sure to help during my withdraws and my urges! I appreciate them to a full extent!! The BHTs were saints they were always working long hours with adults who were lost & broken trying to find their way, they were very understanding of why we were there & what we need, they were always easy to talk to and attentive to our needs, the group sessions we would have in the community room was so great it was a huge insight to what everyone was going thru & what lead them to being there, the ways they gave us resources to achieve sobriety was very helpful! The nurses were average, they pretty seemed to be there for their checks like it was a 9-5 not really helpful besides doing their job. Now about the center! OH MY LORD ! The staff of the center was absolutely terrible! The director Jill was rude & kept herself on a pedestal as if she wasn't once in our shoes, she would use thing disclosed to our therapist to her advantage in a disrespectful manner, the so called "therapist" were not therapists at all, if things were uncontrollable for them or they couldn't figure out ways to handle situations they would send you to the physic ward for a 24-72 hour depending on the situation, I had a panic attack during a session & was sent to the physic ward when asked if I could sit outside for fresh air to calm down & be able to breathe they denied me & had me admitted to the physic ward for a 24 hour hold during my time there my roommate stole my clothing, my coloring pencils & my markers. When brought to jills ( the director ) attention she called me a liar & said that's not possible when given a note to her that was left on my bed from my roommate she took it & ripped it up acting like I was still lying, she later kicked me out of the program called my mother "who keep in mind was not allowed to be contacted due to her not being my main point of contact, telling my mother that I left the program when I didn't I was 1 week away from graduation, she didn't want to give me any of my case files or information, she adjusted my therapy sessions stating I did not do them but I did I did EMDR sessions which is physic therapy & and family therapy as well ( which my mother & father both were apart of ). The rules of the facility is absolutely awful...they strip you rights to yourself, so prior to going I recommend trusting someone close to pay your bills because if not they will not pay your bills for you, make sure to have enough personal money because you will not have access to this, you do not have access to your phone nor accounts. You're only able to meet with your case worker 1 every 2 weeks in a 30 day program that's 2 times a month if request is approved..you will be taken to the des office to get food stamps which your only allowed to spend 55$ a week on food which would last no more then a few days & if unable to get food stamps they will take you the food bank for a food box. ( better off getting a food box then using food stamps ) you get more food that last longer. It took them 2 weeks to give me access to my belongings such as my personal clothing, my hygiene products & my books & coloring things to help keep my mind at ease. Bed checks were done every 15 mins ( which is not bad but them having to shine a flashlight in your face every 15 mins can be pretty disturbing when trying to sleep. The child locks on the tvs were unnecessary so you were not able to watch anything besides children shows & networks. The Your family can not contact you for 2 weeks as & family visit are not allowed for 3 weeks into your 30 day program.. The group sessions were insanely unnecessary and overwhelming causing many triggers...yes many of them did help when we would have speaker meetings and group discussions but the course of putting one person in the middle of a circle & exposing all their dirty laundry is not helpful in any way yes we're all there for same reasons and many different but it does not mean to EXPOSE THE THINGS I DISCLOSE BEHIND CLOSED DOORS ! We are not allowed to go anywhere but to the park once a week on Sundays for 2 hours, it can be pretty overwhelming when you have no outings or outlets to express yourself during that time.. I do agree that even with the centers terrible actions and behaviors my overall experience was alright. I'm currently one year sober and happier then ever I'm thankful for the BHTs and the group speakers that we had in grateful for the many different people and walks of life I met during my stay