The caregivers are unexperinced.. Although they have credentials, there seems to be alot of…read morestealing going on. The care I expect for my mother is way beyond what they have to offer.

The actual care my family received was good, and I am grateful for his caregivers. Although I had a…read morebad experience with the owner Allen/Manager. It is heartbreaking what transpired. I tried to communicate with Allen but he would not return my calls.

Great people work here. You want caeegicers that really care? Are dedicated? Hire abrio!read more

The ladies are efficient and kind. They are so helpful. And pleasant always love going in to the…read moreoffice

Very great company! Have used them in the past for help with my family and got a job with them…read morecause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :)

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of…read moreweeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization.

I found ResCare very dependable and very accommodating to my moms schedule 24/7. The best agency I…read morehave found so far.

About 3 years ago I had 4 vertabrae collapse one after the other. I had never experienced such pain…read morein my life. At the time I was living in Glendale and my doctor referred me to two different physical therapy groups in the area. I went as directed and was very discouraged and disappointed with the outcome. The pain relief if any was minimal. Then we moved to Prescott and I was directed to API physical therapy and Matt as my therapist. The difference was like night and day. After about 4 weeks I am feeling much better. Matt is knowledgeable, compassionate and caring. I still have aways to go but at least I know I'm on the right track. Thanks to the wonderful staff at API and especially to Matt. Diane Cronk. *****

The entire staff is so professional! I feel so comfortable having Casey work on my back . She's…read moresuper supportive and knowledgeable!

I have been entrusting my healthcare with Dr. Cheryl Hamilton since 2018. She is a very caring…read moreperson who will give you the tools to heal. She has a great knowledge of the physiology of the body. Her office space is a very beautiful setting, with a serene, organic atmosphere. She has given me natural, non-toxic medication and treatments that have helped me greatly. And I understand, with her help, what I need to do on my part to manage my health. She has good knowledge of what is happening in the world of healthcare today.

This is for the memory care unit. Some flaws but they all do. Mainly very kind caregivers and…read morewell maintained facility.

I've been shopping senior living for my dad. Every other place we have visited had wheel chairs to…read morepush my dad around in. When we got to Highgate, we were told that management got rid of all the wheel chairs, except one. The one they had left had no footrests, so my 89 yr old dad had to keep his feet elevated during the tour. I spoke with the director of Highgate, who told me it was both a liability (seriously?) and a hindrance to their assessment, which also sounds like bs. So, if this is how they care for their seniors when someone is watch, how good will the care be when nobody is watching, and what other goofy rules will they have? We're steering clear of this place, due to the terrible start we had.