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Touchstone Imaging Central Austin

2.9 (41 reviews)
Open 7:00 am - 7:00 pm

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12 years ago

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Review Highlights - Touchstone Imaging Central Austin

My quote for 3 MRIs was about $550 with Touchstone Imaging, almost $3,000 with ARA, and $1850 at Memorial Herman.

Mentioned in 2 reviews

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Longhorn Imaging - Reception desk.

Longhorn Imaging

5.0(4 reviews)
3.6 mi

I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

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Longhorn Imaging - Longhorn Imaging Center Bee Caves location

Longhorn Imaging Center Bee Caves location

Longhorn Imaging
Longhorn Imaging

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Austin Premier Imaging

Austin Premier Imaging

3.3(21 reviews)
3.8 miFar West/Northwest Hills

I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

I came here for an MRI of knee. My MRI was booked on Friday for that following Monday. I had no…read moreproblem finding the place. My MRI was STAT since my follow up with the orthopedic was the very next morning. My orthopedic got my results in time for my appointment which was awesome. While waiting for my appointment I had the opportunity to grab a few mints and a water bottle. I could of even grabbed a few of the snacks available or a coffee. The MRI tech was super nice, cute and made the process easy and painless. It was nice to be offered headphones that tuned into a radio station that I picked and also a warmed blanket since that place is chilly.

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Austin Premier Imaging

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Longhorn Imaging - Coffee bar and waiting area. Waiting area currently blocked off for social distancing.

Longhorn Imaging

2.4(16 reviews)
8.2 mi

Scheduling system is of poor design. They give you a scheduled time that is not when you need to…read morearrive for some reason. If you show up on time to your appt they will turn you away. If people need to be there at a specific time, why would you not make THAT their appt time?! Staff is unhelpful and lacks compassion for the customer (especially since people getting imaging are typically injured). Canceled my service with them to work with someone who values my time and my business. ** After looking at the text they sent me confirming my time, they sent another text changing the time 30 mins later, making my arrival at the original al planned time that we had scheduled for over a week or two "not early enough" It feels like they went out of their way to mess up a scheduled appt. Frustrating! **

I had a concerning experience at this imaging center. The radiology report was interpreted by a…read moreDACBR (chiropractic radiologist), but the facility never clearly communicated that a board-certified MD radiologist would not be reading the images. The report included terminology and diagnostic descriptions that were vague, inconsistent with current medical standards, and ultimately contradicted by multiple second opinions from medical radiologists. The interpreting provider mentioned the possibility of a serious medical condition, but at no point was I contacted, advised, or given any urgency of follow-up. When my physician formally requested a reread by an MD radiologist, the center denied it without clear justification. If you are seeking imaging for conditions that may require medical or surgical evaluation, I strongly recommend confirming in advance whether your imaging will be reviewed by a board-certified medical doctor. Transparency, clarity, and accuracy are critical in imaging, and I unfortunately did not feel that those standards were upheld in my case.

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Longhorn Imaging
Longhorn Imaging - Waiting area, currently blocked off for social distancing.

Waiting area, currently blocked off for social distancing.

Longhorn Imaging

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ARA Diagnostic Imaging - Westlake - Schedule an appointment today: (512) 463-5100 or (800) 998-8215

ARA Diagnostic Imaging - Westlake

2.8(31 reviews)
5.0 mi

If you have your paperwork and an appointment this place is a gem. If things are not in order then…read moreit can be a problem. Everyone I have ever met here is nice. I have had Xrays and Ultra sounds done here for myself and my family. Results are quick as well. It is is in the Westlake hospital complex so parking can be a bit of a mess but it is free and the complex has a golf cart guy if you have to park really far away. When I am asked where I want my Xrays I always say ARA as this place is so close to me.

AVOID THIS PLACE AT ALL COST AND ALL THE ARA LOCATIONS. IT COULD POTENTIALLY RUIN YOUR CREDIT…read moreSCORE. This place is absolutely HORRIBLE at communicating. They sent my bill to the wrong address and did not reach out via email or phone to notify me I had an outstanding balance. They also failed to notify me of the outstanding bill at a visit after the initial visit. I discussed this issue with billing to pay the bill in full since it was a clerical error on their part. They confirmed it was a billing department mistake and ARA failed to contact me via phone or email about the balance. However, since they already sent the bill to a collection agency they refused to do anything about it. After several phone calls and getting nowhere with ARA, I was able to rectify the situation with the collection agency without it affecting my credit score. I provided evidence which ARA did provide verifying they sent three notices to the wrong address and failed to contact me via phone or email. Also, I did verify my address with a state issued id with the receptionist and on the patient iPad at the time of the visit. How they managed to send the bill to the wrong address is beyond me. Save yourself the trouble and go somewhere else.

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ARA Diagnostic Imaging - Westlake
ARA Diagnostic Imaging - Westlake
ARA Diagnostic Imaging - Westlake

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Touchstone Imaging Central Austin - radiologists - Updated June 2026

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