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    Touchstone Imaging South Irving

    3.5 (17 reviews)
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    3 years ago

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    5 months ago

    The staff here is excellent. The whole process was quick and easy! Excellent location to get your imaging done!

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    5 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    6 years ago

    The staff is friendly and fast. The each time I've had a scan the tech has been comforting and communicates well with me.

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    Review Highlights - Touchstone Imaging South Irving

    I have had to get an MRI and X-Ray pre-operation and an X-ray post-operation each time the young lady at the front desk walked me through billing and made sure I understood meeting my deductible.

    Mentioned in 2 reviews

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    Preferred Imaging - Irving

    Preferred Imaging - Irving

    2.1(10 reviews)
    5.4 mi

    I was scheduled to have an MRI. According to the it was going to be 30+ minutes. It couldn't be an…read moreopen one because of the detail of the picture they needed for the test requested. At first I was pleasantly surprised and elated in the MRI machine. It did not look as menacing as other machines I've experienced. My "tech" seemed very nice and compassionate to the fears and apprehensions involved in one of these awful, frightening tests. My test involved contrast. Meaning stopping the "X-ray" process, bring me out of the machine and injecting me with dye. This would help make the issue they were trying to "X-ray" clearer and easier to see. After five different TRIES at locating a vein, poking, pushing needle deeper into my arm, looking for a vein, pounding on my arm, turnicates tied around my already sore arm because they had done it so many times, THREE DIFFERENT PEOPLE trying to do it and INJECTING THE DYE INTO MY ARM BECAUSE THEY THOUGHT IT WAS IN A VEIN AND WAS NOT! It burns and hurts when this occurs. I told them to stop! That I was not an "explicative" pin cushion...they stopped. There were two "techs" there. A man and a woman. Only the woman helped me sit up. The "man" just stood there and looked at me. I asked them shouldn't they have just someone who could locate a vein? She said they do iv's all day. I said obviously not. Shouldn't they have a nurse doing it? I asked if she wanted me to walk out into the waiting room with my arms looking like they did. I had to ask for a bandaid and the arm where the dye wasn't put into my vein but wrongly just injected into my arm was all blue from where my arm bent at the elbow to my wrist!! Today (the day after) it's bruised and sore and I have 5 injection sites!! I've never used yelp before. But, on this experience I felt I needed to tell people this is not ok! Tell them to stop. Tell your doctor what happened and demand to go somewhere reputable and that has a phlebotomist or nurse available. No. Never again. Regardless of what they tell you it doesn't make the process any better. Make sure you don't pay for a dye injected X-ray and you DO NOT have to endure this kind of discomfort, pain or awful service! I cried when I left and couldn't believe how badly I was treated. It was an awful, awful experience!

    I had multiple MRI's on a couple of days. First time I waited almost a full hour for appointment…read moreand was overcharged. I had to go to a lot of effort to get my refund. The second appointment had a reasonable wait time but again was overcharged. I have gone through significant effort to get the refund which they agree was overcharged, however, have not received it yet and the service was over a month ago. Technician and front desk are pleasant which is the only reason I gave them more than 1 star.

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    BodySpec - BodySpec Dallas

    BodySpec

    4.1(13 reviews)
    7.7 mi
    Available by appointment
    Budget friendly

    Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

    I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

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    Touchstone Imaging South Irving - diagnosticimaging - Updated July 2026

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