The Gardens at Quail Springs recently came under new Management. I attended the grand opening…read moreparty. Wonderful experience. Exceptional food, drink, music and mixer. I have a friend in Memory Care that I visit weekly. Along the way to Her area I am greeted with happy smiles by Management, Staff and Residence. I often times go at meal time so that I am able to chat with others in her area. Ahhhh, the Stories of past adventures that they tell. I like it best when Staff cranks up the oldies music. It gets the Bodies Moving. There is a party coming up in a few weeks that I plan to attend. I missed the A Spa Day is in the works. Nails and Makeup just because it is fun to be pampered. I highly recommend.

My mom has been at the Gardens for a year. I toured about seven facilities and the Gardens was the…read moreone that I felt was the best fit for mom. It has a very welcoming atmosphere and the staff is wonderful. If I call with a complaint or concern, they get back to me immediately. We had trouble getting mom's medications figured out, but the nursing staff was very helpful and persistent in figuring it out. Granted, not every CNA loves what they do, and it shows, but the staff at the Gardens is quick to send them on their way. Although my mom has been there for a year, she has declined so much that she can't find her room, or the dining room. The CNA's and Activities Directors are very kind and patient with her and they make sure she shows up in the dining room and for the wonderful activities. Another thing I love is that they are constantly putting on events that include the entire family. They are a very fun group of staff members. Please note that every Assisted Living/Memory Care facility is run by humans, which means no place is perfect. However, it is evident that the managing staff is working hard to make improvements on a daily basis. My mom is the only family member I have left, so I want her to be in the best place possible.

Love the lifestyle here!…read more I've been fortunate enough to spend time with the residents and employees and love what they're doing. Lovely restaurant, fun parties, great pool and lots of fun to be had.

Lots of staff and administrative turnover. Much of staff is clueless. They aren't following…read morethrough on many of their duties taking care of the elderly. Don't put anyone in her unless you want them to be alone, hungry and left uncared for.

I do not recommend this facility. The initial sales pitch did not match the quality of care we had…read morehoped for, or management quality. We ended up moving our Mom elsewhere, due to her needs.

This is a great company. They truly care about the residents and staff. The staff is wonderful…read moreand very caring and attentive. I would recommend working here or placing your loved one here. This place is truly the best around.

I really enjoy working at Sommerset Neighborhood. My co-workers are awesome and I love our…read moreresidents. We are under new ownership and many updates to the grounds and community in general are underway, making our residents,we, employees and many family members very happy.

Our Mom has been a resident for a short time but I'm very impressed by the cleanliness and pleasant…read moreattitude of the staff I have in contact with .

My grandmother is absolutely loving the facilities and food here! So glad we found this place…read moreespecially after the nightmare that was Copper Lake Estates. You will not be disappointed if you choose to move yourself or loved one here. The staff is caring and competent.

Way too much turnover with their staffing, very little staffing -management shows little compassion…read moretowards your loved ones - definitely do not send your loved ones to live in this unprofessional unorganized atmosphere.x

I have to say, this facility is top notch. Great staff and Superior care. Above state standard…read morestaffing ratio. 5 star dining experience. If you are looking for a community to call home, take a tour and see the difference.

I wish my mother was able to stay at Crystal Place longer. It was a breath of fresh air in the…read moredifficult world of elder care.

My mother in law was at this assisted living for almost 2 years. The staff never kept my husband…read more(POA) informed of her health. He would ask and get the run-around "Oh, her nurse isn't available right now". Two days after my mother in law died (at the facility) my husband came to get some of her belongings. Within the first 5 mins of him being there the DON Joy came to my husband with a bill from the pharmacy (not related companies) and informed him that he needs to take care of this now. In my point of view this was very unprofessional. They also told my mother in law there would be transportation to doctor appointments but that was never provided to her (she had to call a cab). The staff was taking her bank card and going to the ATM (over $800 withdrawn from her account in one month). Please think twice about putting your loved one in that assisted living.

I was hoping to find a place for my mother that she would have independence and be with people that…read morewere good people, however I should've stuck with my gut feeling. I was led on that this would be the only facility that would be available for my mother because she does not have a retirement. She only has social security and this was the only facility I knew of. I heard The sports animal do remotes from here and thought it would be good. My wife and I toured the facility and were told that it would not be over$750 for my mother to live there. We questioned it multiple times really this is all for room and meal plan. We were told it was an apartment and my mother would be able to keep her vehicle and come and go as she wished. Angela Howard threw in on the third meeting after paperwork is done that there is a required vendor fee. That her monthly would be over $1000. I can't stand lying by omission, but as long as the sales tactics work, why change it. My gut feeling was this could be a very bad thing, but I have to what's in the best interest. We get her moved in and the lady across the hall his quarantined for bed bugs. When we moved my mother in she had to quarantine for a new member because of Covid-19. Not a problem, other than they wouldn't let her leave because they made us understand that this was their policy. I ensured that everyone in our family, especially the over 55 had their vaccine and boosters. We followed every rule and my mother ended up with Covid-19. They locked the entire place down because there was multiple cases. (2). I was mad because she was in her room and not communicating with anyone except her med techs. She ends up with Covid-19. They said we had to have given her it because they rooms were isolated. I thought what what what?!?!? They have separate hvac units. They units open into a communal hallway and There is gap in the door to the main hall. This room is not isolated. The CDC had removed contact tracing at this point but I firmly believe that Yvette (the person in charge of medical) goes to her room tells her she has Covid-19 a week after they did the test. So before I could inform my mother not to let them call anyone she allowed her to call my aunt and she hounded her about her being over the Covid-19 after her 2 weeks of quarantine that she received from her grandson's funeral. Because of this my aunt refuses to visit my mother and my plan of her being able to see family and friends is out the window. So at this point my mother is quarantined for 4 weeks after moving in January 24. Not once did I hear from the facility at all. The pattern of how they care for residents is starting to show. When she was finally off of quarantine and a second lock down we are at 6 weeks of isolation for the elderly. I finally was able to take her to the store and to dinner. Angela said we would be able to come and go because this is her apartment and she can be out as late as she wants or leave as early as she wants. On this night I picked her up about 6pm took her to dinner and Walmart and had her back at 8:50. I try to respect my mother does not stay out late or up too late. We have to ring the bell. The med tech could see us at the door and that we were pounding on it. I tried calling on my cell phone and we kept ringing the bell. It has happened multiple times and I get the same run around that the phone system is messed up. When my mother had been quarantined for the 3rd time because, as I was told we just observe and make up what we want to ensure the facility is safe. The mental health and stability is left to people that are only for federal money. They also do not hold their end up on the lease agreement but DEMANDS residents adhere to the lease agreement. That is however only when it will be beneficial to John the owner. I'm hoping this will help others needing a place for mom and dad but can't afford a traditional assisted living. There is actually multiple facilities in the metroplex for families that need support.

By far the best assisted living facility in okc! I feel like the residents here are well attended…read moreto and the staff is very friendly and helpful. All of the residents I've met seem very happy here. They have many activities and opportunities to go out and shop or even enjoy the sites of okc. I travel to multiple facilities and this has to be my favorite so far.