superior service, cleanliness quite floor, and pets allowed - we are Hilton Honors clients too, got…read morean update with King bed and sofa and frig

While on business, I enjoyed my two night stay here. My room was clean and the staff were both…read morefriendly and helpful. Upon arrival, I did not have a bathroom light, and it was fixed shortly after. I also enjoyed the 24/7 coffee which came in handy while preparing for my conference and the breakfast offerings.

What a great hotel and experience this was. Riley checked me in and was attentive, helpful and…read moregreat. Centrally located with easy access to downtown, horse race track and breweries. Rooms are comfortable, modern and clean. The lobby is well kept and the breakfast items are good. You have an IHOP and Applebees next door for convenience as well.

This was not a great experience and it was unfortunate as this hotel had nice reviews. We stayed…read morehere for one night last year on a road trip and thankfully it was only one night as the AC was broken so our room was extremely warm and humid to the point where the carpet was moist. We had gotten in late so there was no way to swap out the room unfortunately. The bed was also uncomfortable and they had no conditioner in the shower. The room was clean though, so there was that, but it was a disappointment overall to say the least.

Clean, neat and nice. Expedited checkin and a great place to stay when attending Charles Town Races!read more

I booked this at the last minute without researching or reading reviews. But I hadn't been to this…read morecasino in a long time and wanted to be close. Check-in was quick and painless and the staff were professional and friendly. The problems happened when I got to the room. The bathroom sink was visibly dirty. There was used toothpaste in the sink. Really? That's not really hard to miss if you're cleaning a place, especially when the toothpaste is a bright blue, which clearly stands out on a white porcelain sink. This immediately made me question how well the room was cleaned overall. Another problem I encountered was with the TV remote. The remote didn't work at all. The batteries were good (I checked). Not the end of the world, but after a long day, being unable to relax and watch TV without troubleshooting the thing and calling the front desk is frustrating. The room itself was otherwise fine, but cleanliness and working amenities are non-negotiable. I expected better attention to detail from the main casino hotel.

Hey Holiday Inn Express team - you ABSOLUTELY crushed it today! My wife and I rolled in just for…read morethe conference room to run my class, no overnight stay needed, and y'all made it feel like we were VIPs from minute one. Right from those first chats and booking back-and-forth? Pure gold. Super responsive, sharp as tacks, and genuinely excited to help nail down the perfect setup - AV, seating, all the bells and whistles. No question was too small, and you guys handled everything like pros who actually care. Zero hassle, all smiles! Then bam - arrival day hits, and the energy level? Off the charts! Your crew greeted us like old friends, had the room spotless and set up EXACTLY how we asked (quiet, comfy, distraction-free zone - teacher heaven!). Throughout the whole day, the professionalism was unreal: quick check-ins without being pushy, lightning-fast help when we needed it, polite, upbeat, and always one step ahead. You made sure everything ran smooth as butter so we could focus on rocking the class. Management, you've got a rockstar squad here - hats off big time! This wasn't just "good service" - it was FUN, flawless, and felt like a high-five every time we interacted. You turned what could've been a standard venue day into something we'll be bragging about. If you need a spot for meetings, classes, trainings, or anything where you want zero stress and maximum wow - THIS is the place! 5 stars? Nah - 10 out of 5! You rock, Holiday Inn Express - we're already plotting our next excuse to come back. Thank you for the awesome day!

THE GOOD: Check in was friendly and easy. Room was (mostly) clean and appointed. Furniture was good…read moreand bed was cozy. THE BAD: There were fingernail clippings under the desk when we checked in. Also, the room is very dated and is in need of a renovation.

Excellent experience - we were the first guests for Donny, the new innkeeper. Our room was the one…read morewhere General Sheridan stayed during the Civil War, but now with a full bathroom and running water! It was quiet and peaceful at night too. The breakfasts were great, tasty and well presented in a dining room full of history. Charles Town has many good restaurants, most within easy walking distance of the Inn, and Harper's Ferry was only an 11 minute drive away. Centrally located, full of history and a wonderful host! Highly recommended.

For how expensive The Carriage Inn is now, the experience was shockingly disorganized. We couldn't…read morebook online, no one answered the phone, and the whole operation felt way too casual for the price they're charging. The worst part: my husband's parents were told they could stay another night, only to be asked to leave later because someone else booked online. That's not a small mistake -- that's basic mismanagement. This place used to have real standards. Very disappointed in the new ownership.

When I say dirty, I mean disgustingly dirty. The rugs must be from the 1970's and haven't seen a…read morevacuum since. The surfaces of the furniture were grimy and the floor in the bathroom hasn't seen a mop since the flooring was originally laid. I'm so disappointed as I read some recent reviews that were positive about the place. For $90 a night, I was hoping for a little better accommodations. I never learn. I want to add that there is a terrible stale smell, probably old cigarettes, that has permeated my clothing and my sinuses. Gross.

We stayed on March 27. 2026 through 29th and the refrigerator did not work Nor did the toilet…read more They told Asked to come across the parking lot to use the bathroom in the main hotel where we could keep plunging our toilet in the room ourselves they had no maintenance people on shift to fix our toilet that had been broken since Tuesday and we arrived on Friday and gave us the broken room

Refusing to cancel a reservation that I made on the wrong date. It's weeks away, so there's truly…read moreno issue other than wanting to keep my money. Greed.

I generally do not leave reviews unless the service I receive is exceptional--or notably lacking…read more My recent stay at this property falls somewhere in the middle, with a few highlights but also significant areas for improvement. I've broken down my experience below: Service * Check-In The woman who checked us in was exceptionally warm and polite. She made a genuine effort to ensure we had a pleasant start to our stay and was very accommodating. * Check-Out Unfortunately, the man who checked us out provided a stark contrast. He was dismissive and discourteous when we expressed our concerns about the stay. His unprofessional behavior--including eye-rolling--was disappointing and made it clear that guest feedback was unwelcome. Regardless of whether he is a staff member or owner, such behavior is not acceptable in the hospitality industry. Room Experience * Initial Room The first room we were assigned had a strong odor of cigars and bleach. It was apparent that the floor had not been mopped in a long time, and there were visible gaps along the door frame--on the top, sides, and bottom--which affected the sense of privacy and security. * Room Change Process Thankfully, the front desk agent who checked us in went above and beyond. She personally checked multiple rooms with me until we found one that met a basic standard, agreeing that the third room was the best option based on smell and condition. * Final Room While the third room smelled clean, the sheets had small particles of dirt between them, possibly from being dropped during handling. Although tolerable, it indicated a lapse in cleanliness protocols. Additionally, the floor had not been mopped--walking across it for even a minute left socks or feet noticeably dirty. Additional Amenities * Air Conditioning The air conditioning functioned very well and kept the room comfortable throughout our stay. * Bathroom The bathroom was generally clean, though the shower curtain had light staining. The drain was very slow, taking several minutes to empty after use. * Fridge/Freezer and TV Both appliances worked perfectly and met expectations. Overall Impression While there were some positive elements, including the helpfulness of the check-in staff and the functionality of the room's amenities, the overall cleanliness and poor service at check-out left a negative impression. Due to these issues--particularly the substandard cleaning practices and unprofessional customer service--I would not recommend this property.

nasty roaches actually disgusting do not stay here!! i repeat do not stay here. their were so many…read moreroaches it was actually so nasty.we saw a roach on the floor, curtain, our bed, and the shower. this place is just straight up nasty dont waste your money!!

Special call out to Rhua at the front desk for handling my bad day with professionalism and kindnessread more

I know the restaurant is closed now, but l used to buy their house dressing by the pint and eat it…read moreon crackers , it was so good! this was in Winchester of course, didn't know they moved! Does anyone know how to find out a recipe for their dressing?

Great place to stay prior to a track day at Summit. Clean enough for $50!read more