Hey Holiday Inn Express team - you ABSOLUTELY crushed it today! My wife and I rolled in just for the conference room to run my class, no overnight stay needed, and y'all made it feel like we were VIPs from minute one. Right from those first chats and booking back-and-forth? Pure gold. Super responsive, sharp as tacks, and genuinely excited to help nail down the perfect setup - AV, seating, all the bells and whistles. No question was too small, and you guys handled everything like pros who actually care. Zero hassle, all smiles! Then bam - arrival day hits, and the energy level? Off the charts! Your crew greeted us like old friends, had the room spotless and set up EXACTLY how we asked (quiet, comfy, distraction-free zone - teacher heaven!). Throughout the whole day, the professionalism was unreal: quick check-ins without being pushy, lightning-fast help when we needed it, polite, upbeat, and always one step ahead. You made sure everything ran smooth as butter so we could focus on rocking the class. Management, you've got a rockstar squad here - hats off big time! This wasn't just "good service" - it was FUN, flawless, and felt like a high-five every time we interacted. You turned what could've been a standard venue day into something we'll be bragging about. If you need a spot for meetings, classes, trainings, or anything where you want zero stress and maximum wow - THIS is the place! 5 stars? Nah - 10 out of 5! You rock, Holiday Inn Express - we're already plotting our next excuse to come back. Thank you for the awesome day! read more

THE GOOD: Check in was friendly and easy. Room was (mostly) clean and appointed. Furniture was good and bed was cozy. THE BAD: There were fingernail clippings under the desk when we checked in. Also, the room is very dated and is in need of a renovation. read more

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This is a very nice hotel. The staff are friendly and helpful. Check in was easy and as a Premier member I had a choice of two items from the pantry by the front desk. Cookies are available at the front desk area. The place is clean. My suite was fine but why was the safe on the floor, and microwave difficult to get at. These need to be on a table top. HIE like most American hotels in this price range suffer from not enough bathrooms with walk in showers. The step over bath tub is too small for a bath and too inconvenient and dangerous for older guests. The toilet is very low, again difficult for older guests. I was unable to book a disabled / ADA room, they need to have more with a walk in shower and at least one recliner chair. The breakfast is typical low standard, with people expecting to eat with plastic ware on paper plates. Again what is acceptable as food in USA is not the standard one finds in Europe hotels. The hotel has an out door pool, business room and exercise room. read more

very good breakfast, room was clean and bed was comfortable. we even used the shuttle service to the casino down the street. they brought us there and back promptly when we requested them. read more

The staff here are the best. Mateo at the front desk always hooks it up and it's people like him that set this location apart and keep me coming back as a diamond member. read more

This place was just what we needed! The room was spacious and clean. the staff i think i could name each of them they were amazing from checkin to checkout! Thanks so much for your kind, excellent customer service! read more

My husband and I stayed at your hotel on Friday night to attend a concert at the Event Center. The hotel is convenient, clean and has a very nice breakfast! The staff could not have been any nicer and they were very helpful! We used the shuttle to and from and our driver (Ronnie) was so very nice too! We will definitely stay here whenever we visit the casino or Event Center again!! read more

The rooms were clean and spacious. There are adjoining rooms available but the Wednesday night that we checked in here at 11pm without a prior reservation they did not have any available. One of the employees tracked down and brought a cot up for us. The breakfast is served from 6-10 in a separate room by the lobby. Plenty of tables to sit at and a pretty good selection for a free breakfast. If I come through this way again I will definitely stay here! read more

Holiday Inn Express Charles Town - Free breakfast! - Hotels Near Me - Ranson, West Virginia

My friend and I stayed at the hotel for the Labor Day weekend. First off I would say they have complimentary cookies, lol they were so good. They have free breakfast, a business center, pool and vending/ice machines. They stay here was amazing. The room and hotel was very nice and clean. The staff here were very friendly as well. read more

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Great location to stay at and within a few miles of many eateries, and the casino. I would have to say it's one of the best Holiday Inns I've stayed around the country. The have free breakfast. The breakfast spread had a variety of options but have to admit that after the fifth day, it all seemed to be the same options. Nonetheless, a good spread. After all, it is free. The service provided was good--the rooms, hallways and communal areas were kept cleaned and organized. The employees were very nice and very approachable. Definitely recommend staying here if you're in the area. read more

The place is clean and the staff is very helpful even after you check out. I needed a receipt for my stay and even after a week they were able to send me it. They also have cookies in the afternoon for all guests. Management is very professional and the complimentary bus ride to the bar is a plus. Would stay here again. read more

IHG (Inter-Continental Hotels Group), you've done it again. Unable to obtain a vacant room in the Hollywood Casino and after burning rubber trying to make a dash from the Towne House Motor Lodge (http://www.yelp.com/biz/towne-house-motor-lodge-charles-town#hrid:MA4GlZSBIzhPMu4XFhNmDg) I whipped out my handy dandy Yelp app to locate somewhere to stay. Thank goodness this place was nearby (a three minute drive from the casino to be exact)! Amber & Lindsey were manning the desk when we arrived and both of these young ladies were "a pocket fulla, pocket fulla sun-shine." They made check-in seamless and after informing them of my Priority Rewards Group membership I was given a "goodie bag" to take with me to my room. I was a little dismayed because there wasn't a complimentary chocolate chip cookie display for my greedy gut to take advantage of but the bag had a bottle of water, Rold Gold pretzel pack, and some Oreo's to briefly satisfy a snack craving. Rooms were clean and the toilets even had a band on it that said it was sanitized for customer convenience. Not sure how believable that is because anyone can wipe some pine-sol on a seat and try and call it sanitized but, it was a nice touch nonetheless. The flat screen was small (I think it was a 28"), but it was of high quality. The beds were comfortable and also supplied your choice of 2 soft and 2 firm pillows per bed. We slept through the complimentary breakfast but the dining area appeared to have the same setup as other Holiday Inn Express hotels. I took one star off mainly because the supposed "body" towels were a little on the small and scratchy side but the absence of the cookies were a contributor as well *teardrop.* If I'm back in the area and can't get a room in the casino, I will definitely come back here. My friend paid $170 for the night which I don't think is bad considering that the golf tour going on that weekend sold out all the casino rooms and instantly made hotels in the immediate vicinity a hot commodity. read more

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Very clean and reasonably priced, this place is a real gem. We were surprised by the spacious rooms. It is very close to Harper's Ferry, shopping and restaurants. read more

Comfortable, clean, spacious and convenient. We attended a nearby wedding and stayed for a night. Pleasantly surprised. Comfy beds and spacious guest rooms. read more

Overall, my stay (3 week period) was okay. The main complaint was that the old AC units in these rooms don't dehumidify the room at all. My room was very humid and did not smell fresh like a clean, dry room should. The room cleaning was great but the halls of the hotel were poorly cleaned or not cleaned at all, not sure. The tile floors near the elevators had spill stains for days and the hallway carpets weren't vacuumed for days. The breakfast (hot food) was low quality but okay for a day or two. Keurigs in each room is a plus. Beds were comfy. Mini fridge is way too small and doesn't include a freezer read more

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Nice cold evening and a fun time. Offered a shuttle to the casino. Very hospitable and clean. Good breakfast. Hot fresh coffee. Warm on a cold night after touring local wineries. Good place read more

I've stayed at this property on and off for 10 years and it the property has really become tired. Staff is pleasant, but the lack of room cleaning on a daily basis makes the rooms dingy. WiFi never seems to work. Tracked in mud from a rainstorm and had to clean it up on my hands and knees because no room cleaning. Asked for fresh towels and they left the door ajar all day, lucky nothing was stolen. It's a Knights Inn or Motel 6 level at a Holiday Inn price. read more

I chose this particular hotel because of some very positive reviews on another site that I read, and because of its close proximity to the Charles Town Hollywood Casino. Turns out to have been a great choice after all! We only had to stay a single night, (mostly for a place to get some R&R after spending many hours on the road.) When I saw the price, I was already worried because it seemed too low for a place that I could only hope would deliver some decent service. But now I'm glad that we took the chance. The room (2 queen bed/non-smoking) was clean and well-attended. The beds were a little harder than we're used to, but because I have a pretty bad back and really need a firmer surface to sleep on, this was not a minus by any means. The two BIG pluses for me were: one - the Casino shuttle that arrived every 20 minutes or so, to provide free round-trip service, and two - the "Continental Breakfast". Now, when most hotels offer a "Continental Breakfast", that usually means a couple of jacked-up pieces of fruit in a bowl, that might've been fresh during the Civil War, and some sad-looking frosted corn flakes that even Wal-Mart wouldn't sell at a buck a box. Not to mention some seriously lame "hot brown water" that's supposed to pass as "coffee." This REALLY qualified as breakfast: hot cheese, Western and plain omelettes, sausage links, pastries, biscuits and gravy, four kinds of cereal, plus bread, bagels, fresh fruit, OJ, milk (whole, skim and 2%), and coffee. Okay, so the coffee wasn't Starbuck's, but for free java, it still wasn't bad! If I had one pet peeve, it was the "Exercise Room." One recumbent bike, two treadmills and that was IT. If you like cardio, that's probably all you need, but if your stay was longer and you wanted to do some decent resistance training, this would NOT be the place where you'd get it. Even a real cheap-ass set of Sears plastic dumbbells would've been nice. But then again, we only stayed for a single night - didn't get a chance to try out the outdoor pool (it was too cool out for that, anyway) or the Business Center. However, with Charles Town only an hour's drive away from where we live, I would definitely make it a point to stay at the Holiday Inn again on our next trip to feed the one-armed bandits our hard-earned paychecks. At least we'd save money and still get great service from our stay! (Oh, and P.S. - Staff is VERY friendly, courteous and helpful...Looks like the merchants and vendors here have been taking their "Vegas" lessons seriously!) read more

Nice hotel for what I needed. Front desk staff was great. The shuttle was also great. The room was very big. My toilet paper holder was busted in the room. That is the only negative thing I can say read more

Great location to stay at if you want comfort, cleanses and great service. I stayed here for a week and to be honest I would leave work looking forward to coming back to my room. The location is near a lot of places although vitally it seems unlikely. Its not to far from the major shopping centers, casinos and the AT trail. The fact that its kinda on a hill makes the surrounding area quite which is great. Check in and check out was flawless. Great front desk staff! The guys and gals always greeted people and just kept the whole place tidying and welcoming. Breakfast is not bad at all, they have the standard fare and constantly replacing it. Fresh coffee all day, which I took full advantage of and even cookies! The bed was so comfortable, the room was clean and the A/C worked well. MY only complaint was that I could hear the person above me all night but thats not really anyone's fault. Overall? If I'm back in the area I will definitely come back to this hotel. read more

5/21/2015 I stay here quite often due to recurring business in the area. Very friendly staff at the front desk and the rooms are always neat and clean. I am actually typing from my room here at the Holiday Inn Express. The free breakfast isn't bad at all. The bacon is always crisp and the biscuits and gravy are OK. read more

We won't stay here the next time we are in Charles Town. Why? Because we used a discounted reservation and it was not through Holiday Inn. If you make a reservation with another discounter (i.e. Trivago, Hotwire, Priceline, etc.) you will be given the noisiest room(s) available. You cannot get a room on the third floor. You might end up in Room 1100 or 1032 which are next to the elevator rooms and noisy motors running every time someone uses the elevator. We left after two days so we could get some sleep. read more

Hotel is fine. Nothing special but not gross - very standard. That said, the internet is absolutely awful. The WiFi at the Hampton Inn 100 feet away is 100x better so stay there if you can. read more

I've been staying at this hotel for a little over three weeks now because my company sent me to work in the area. I've been waking up in the mornings feeling very sick and having really bad allergies. Today I was sitting near the AC unit and noticed that I have a bunch of black and green mold on the grates where the air flows out of!!! I'm not one to ever write a bad review about a place but this is just dangerous! read more

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It was certainly nice to get off the beaten path (I-70) on our drive from Ohio to DC as we decided to visit Harpers Ferry National Historical Park along the way. We picked the Holiday Inn Express in Charles Town, WV mainly for its proximity to the N.P. (7 miles) as well as the availability of a hot breakfast. We enjoyed our stay, albeit a short stay of about 9 hours, and were more than satisfied with the customer service, hotel-wide cleanliness, and the hot breakfast in the morning. They allowed us a late check-in which was super important as we arrived close to midnight and were exhausted from 5 hours of post-workday driving. There certainly were less and more expensive options within a 20-mile radius but this spot was definitely a good blend of location, comfort, and value. Also, the hotel is quite large (for a Holiday Inn Express) and apparently caters to the horse-racing/casino crowd - the racetrack could be seen from our window. We didn't get involved in any of that - so I can't comment on any shuttle service or amenities in that regard. But if we're in the area again we'd have no problem staying here once more! GPS DRIVE TIP: By the way, if you're coming from the west, dumping off I-70 early (Rts 522 - 1 - 9) and taking a straighter route (as the crow flies) versus staying until you hit I-81 and "back-tracking" nets you about the same amount of driving time but shaves about 13 miles. Fun if you want to see some rural West Virginia! read more

Holiday Inn Express Charles Town - View from room towards horse racetrack - Hotels Near Me - Ranson, West Virginia

From the front desk to the breakfast staff, everyone was over the top friendly and accommodating. They take pride in customer service and you don't see that much these days. read more

Stayed here while visiting Harpers Ferry. Front desk was helpful when looking for a restaurant, room was comfortable, and breakfast was top notch. Wouldn't hesitate to stay there again. read more

We like HIE; this was consistent with our other experiences. Clean place. Comfortable bed and decent towels. Quiet and nice front desk people. The only issue is it appears everyone in this area of West Virginia smokes so when people walk by all you smell is smoke. read more

I have difficulties recommending this hotel. It's simply not clean. That's concerning that the rooms and hallways are not clean. I worry about the breakfast bar and how clean the food preparation is. House cleaning has been in my room twice and it has not been clean properly. If you want a clean room, it is unlikely here. read more

It's an affordable and clean hotel right next to a casino. They have a shuttle running till late night (3 am I believe), which is convenient if you are going to see a show. The breakfast had tons of food options. The hotel also has a small pool. Good location, great value, no complaints. read more

This review is a tad late. I am back home, but when in Charles Town, West Virginia you cannot go wrong with the Holiday Inn. The hotel was clean, rooms were kept tidy and clean, and the breakfast always had hot coffee! So from my eyes, whether vacationing at the horse track across the street. or working in the area, this hotel is convenient and clean. Also, the staff was super friendly and they had free cookies every evening in the lobby! read more

This place is terrible. The elevators have broken three times, one time the fire department had to come and we had to evacuate the building all because the elevator got stuck. The breakfast is terrible. The internet says it's got full bars but won't load anything. House keeping didn't come until 5pm one day, after I had been gone 10 hours. The gym is small. I wouldn't recommend this place to anyone. read more

We checked in and were given a room key for a room already occupied (people were actually in the room when we opened the door), we went down to the front desk and were told they accidentally told us the wrong room. Given a new room and when we opened the door we noticed the bed unmade and then saw there was still a suitcase still sitting there. We decided to not stay, unsure of the safety of our stuff when we went out...the manager on duty understood and refunded the money/points and said they would be speaking to the person who had helped us. This has never happened to us before at any hotel, but wanted to make people aware of the issues at this location. A nice weekend away got shortened due to the lack of good front desk staff. The only reason I am giving this 2 stars is because I'm hoping the manager speaks the person who screwed up, otherwise this would be barely 1 star. read more

I recently stayed at the Holiday Inn Express in Charles Town and was delighted with my stay! I've stayed at quite a few other hotels during this time of COVID and never felt more safe or cared for during my stay here! This facility and their staff took many more precautions with regard to COVID but yet, their amenities didn't suffer! In addition to having working ice machines, they were serving HOT BREAKFAST with personalized service! Their workout facility and pool was open and ready for use with social distancing in place. They had microwaves and refrigerators in rooms and their business center was open and available for use as well. They also wrapped their TV remote control in a sanitary envelope which would prevent any contamination issues that these filthy devices pose. Beds, pillows and linens were definitely upgraded and will leave you feeling like a king ... or queen! I highly recommend a stay at this hotel! read more

I love this place! I can't say enough about how sweet they were to me , my family, and friends when my son was married at a nearby vineyard. I don't think I've met a more patient person than Cara when I was trying to register 9 groomsmen into the hotel! The HIE was also very clean and comfortable. Their breakfast bar was also tended well. The Casino is the main attraction to the area , but the town is so much more than just that! So quaint and several great restaurants. read more

Great hotel here for work two week stay the staff is amazing they make it feel like a home away from home. Great breakfast and the best afternoon cookies. Beds are great and rooms are very spacious. Good location lots of restaurants near buy and shuttle to casino. read more

Don't expect an early check-in here. Over 4.5 hours waiting and still no room. Not the friendliest front desk staff (Melissa and Stephanie). The maid service is slow and has been caught going through guests stuff. Be careful. read more

The overall experience  was good but I will really like to point out the great job and good customer service from the Front Desk Personnel Cara, Crystal and Dana these ladies are the reason why I will be staying next time. Thank you for your great customer service. read more

Came down for a weekend getaway. My boyfriend and I have been in this area a few times this year. Check in was ok. Prices are great compared to other area hotels and sometimes it's hard to get reservations at the last minute at any of them on a weekend, especially with a concert at the casino. I have stayed at many Holiday Inn Express. This is my first review given at this hotel. The location is perfect. Very close to the Hollywood Casino in Charles Town. Rooms clean, great breakfast if you can handle the wait on a weekend and the breakfast area a bit small. Love the shuttle service. So convenient that you don't have to take a vehicle, however, it would be nice if the front desk would be more helpful about letting us know that when we want a shuttle before noon that it needs to be called and requested. We sat in the lobby over and outside for over an hour before we finally went up to the front desk and ask where the shuttle was and then was told "Oh, it is on call til Noon today" wasted an hour or more of our time when we that's the reason for coming to Charles Town. When the shuttle was called, it showed up within minutes. Never had a bad experience. They are fun, friendly, and great safe expedient drivers. It would be nice if your lobby area was bigger or a window near the breakfast area so you could see when the casino shuttle shows up, especially since us non smokers don't want to sit outside in a cloud of nasty cigarettes smoke. Also, looks very unprofessional when you have the front desk staff all outside with the housekeeping staff out front taking smoke breaks. You need to give them a break area, especially if you have about 5-6 of them have in a little huttle or sitting down on the ground Indian style looks a little childish as well. Your whole crew must be smokers! Not to mention, I'm not a smoker but when you first arrive at the hotel you have the benches and everyone out the smoking including guests. 1st thing you smell upon entering the hotel and coming out of it. Please relocate you smoking area. This is a huge turn off! My biggest pet peeve with all hotels. read more

The hotel itself is nice. Comfortable beds, clean room. No complaints with that. Staff is friendly and the continental breakfast is the same as any Holiday Inn or equivalent hotels. Nothing great, but it gets the job done. What's my complaint? The INTERNET! I think it might be about the speed of dial up! Yes it's free, but dang it's slow. Can't face time smoothly or stream videos. Surfing the web is slow. It's 2016, let's get some decent WIFI! read more