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    TownePlace Suites by Marriott Merced

    2.8 (59 reviews)
    Open • Open 24 hours

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    TownePlace Suites by Marriott Merced Photos

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    The breakfast area.
    D J.

    I was planning a longer visit to town, so I thought I'd try TownePlace. Usually, I stay at the Marriott Courtyard, but since I'd be here for a few days, I wanted to make the most of the kitchen. When I arrived, Evelyn was so welcoming and took care of my check-in. She also gave me a rundown of all the hotel's features. My room was spotless and tidy, and there were extra towels, just like I asked for in the app--thank you, Luz! The gym is great and open 24/7, so I could get my workouts in during the mornings. The breakfast was also delicious. Thank you, Kit. The area was well-kept, and she even helped me with the waffle maker. As someone who doesn't eat pork, I was hoping for a turkey or beef option for the sausage. That's my only gripe. One evening, I went to the lobby to grab some snacks and met Stephanie, I think that was her name was. We chatted for a bit, and she even suggested an ice cream cup snack, which was fantastic! Our conversation went so well. She was such a lovely person to talk with. The postcard with the QR code to tip the staff is a nice touch, and I made sure to tip everyone I met. I didn't see Stephanie on the list, though. Thanks to everyone for making my stay so enjoyable. Keep being such wonderful people!

    Room 320
    Risya L.

    I think it's been awhile since I've ever left a single star for a place. I spent extra money to stay at this Marriott because it looked fairly new and clean. Big mistake, this place looks nice when you get in but when you get to your room. It appeared nice (mind you I had been driving all day and only needed a place to crash and shower before I continue my drive.) Mattress sinks, thought it was very comfy lol and pillows were great. So that's a plus. Later I went to the restroom...the shower was ABSOLUTELY DISGUSTING!! Soap scum so thick on the glass doors, which okay soap sucks but then I opened the shower and the shower pan was even worse!!! It's as if people with gross feet had paraded in there and they never washed it for years. Needless to say, I couldn't shower and I feel gross. Then I go down to breakfast. Grabbed some cereal, the fridge only had a ton of chocolate milk and no cereal milk. I asked the desk, they checked and they're out...how do you not have milk?! One of the ladies suggested I use chocolate milk if I'd like. Went to get some sausage, looked over cooked and dried the heck out. I don't know but this is not how I remember Marriot representing themselves. This was quite a letdown.

    Angel L.

    Bryce helped me with my purchase today :) they also have offer medicines too!!! Yay!!! He's very patient. I have social anxiety and he made my purchase very fun and informative! Thank you Bryce!! -A the dog groomer :) The hotel is very clean, I have no issues with it whatsoever. Free breakfast, a gym, and pool! What more could you ask for???

    Dead ants/bugs in the sink
    Shirley D.

    Don't stay here!!!! Dead Ants/bugs in the sink, tub, border or the walls, and TOWEL! I work night shift at the hospital and was looking for a nice place to stay and to my discuss I was to stay in this gross room!!! I called the front desk and asked if this was normal to have dead ants in the bathroom and Bliss said she would transfer me and I waited on the phone then realized SHE HUNG UP! I called back and she said she would transfer me rooms. I had to pack up my stuff that was in the refrigerator and found ants crawling up the door and walls when leaving the room. As I'm at the front desk, Bliss never apologized nor was she empathetic and didn't even look at me showing me no mind. She just handed me another room key and I told her I didn't want to stay there any longer. She seemed irritated so I asked her if I was bothering her and she said she had allergies..... Anyway, I felt like something shady was going to happen so I asked her to print out my $0 dollar receipt and sure enough they charged me!!! I didn't even stay at this nasty hotel! So now I have to try to get my money back! I attached photos of the bugs and my charge for the room. I normally stay at the Courtyard Marriott who's customer service is the BEST w Clean rooms and regret even trying to give this place a try.

    Ants

    First off, I did not get the room I booked! Asked for king bed suite and received two queens. More importantly, the morning of my check out. I noticed ants in my bathtub and on the bathroom floor. As we precede to leave for the day, we notice that our truck is INFESTED with ants. The receptionist, seemingly, made it seem like it was my problem and I have the late checkout time to figure it out! Then I spoke the the supervisor Isaac and also the General Manager and the basically told me that they can have their maintenance guy clean it. Not to mention I have 2 toddlers and both of their car seats were infested with ants. No way I ways going to put my family in my car!! When the called that it was done. No one was there to greet me. Not one person said ANYTHING to me! Went back to my room to collect my things and my card was no longer working! The cleaning crew was thankfully on that floor and opened the door for me. Also, on our drive home there were STILL ants coming out of crevices!!! It's going to take a detail cleaning to fix this!! In the last 12 years of traveling and staying at Marriott hotels, I have NEVER came across this amount of lack of accountability and understanding of a situation that occurred on your property. Also the nerve of telling me that "you cannot control Mother Nature, but glad to help!!" I hate to disagree more, but that's what pest control is for!!!!

    Tesh T.

    Beautiful building, inside and out. Customer service was stellar and this location has veggie breakfast patties!!! Omg I haven't had this at any other Marriott property but this was amazing! The room was great, as usual, and very tidy. We only stayed for one night but we appreciate the hospitality received. This location is within walking distance to good spots and gas stations (however I'm not familiar with the area so I would not recommend to walk at night.. a few sketchy characters at the gas station, but they appeared harmless). I only come to Merced once a year so next year I'll be sure to book at this hotel again.

    Criminal bag
    Claudia A.

    This is my second morning here (waiting for my home to be ready to move in). Rooms are clean and they're only cleaning rooms once you check out. Good practice to avoid Covid. We don't mind grabbing towels and I'll get a vacuum to clean a bit. We stayed on the first floor facing the freeway and there is some traffic noise, but once you're here a day that becomes background noise if you're not bothered by noise at night. Yesterday morning we had a nice hot breakfast they prepared since no self serve is allowed. Today they did not offer hot food. Not a big deal. We were told that food would be marked to-go bag. I grabbed one marked PBJ...hollar at me peanut butter and jelly!! Got to my room to find only one slice of bread AND NO MILK, instead I had FRUIT PUNCH?? I feel like that guy in that old Got Milk commercial....see photos.

    Mike S.

    The place has declined substantially since the last time we visited. The bathroom was filthy. The shower looked like it hadn't been cleaned for a while. The glass doors were cloudy from lack of cleaning and the shower pan had stains. The floor was sticky at the entrance to the room and there were ants because of it. We will definitely reconsider staying here the next time we come up.

    Entrance of suite room

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    Page 1 of 2

    Ask the Community - TownePlace Suites by Marriott Merced

    Review Highlights - TownePlace Suites by Marriott Merced

    “She seemed to be everywhere at once, helping, refreshing, giving instructions for the waffle maker, cleaning etc.”

    Mentioned in 2 reviews

    Read more highlights

    El Capitan Hotel - Dining area, drawers and safe, comfy chair (I'm sitting in it), and tv.

    El Capitan Hotel

    (157 reviews)

    $$

    Yes the hotel is pretty cool within walking distance to restaurants, wine bars, coffee and…read moredelicious sandwiches. But disappointed with some of the communication read on. Front clerk failed to mention: When you arrive you may get mixed up seeing two black doors locked go around the corner on Main Street no sign to tell you that. Parking is free on 18th street very easy walk. WiFi is free no password needed. There is a gym on site. Choose "Main Street king" bed huge difference if you pick queen bed tiny room. $20 dollar difference worth it. Wine bar next door is great but you can purchase wine at the hotel cafe much cheaper. I kept going back to the wine bar next door really cool place and people. Try lovers deli for pizza or killer sandwiches walking distance. Great coffee and breakfast at hola cafe across from deli kinda. Enjoy

    Third stay at El Capitan Hotel. Previous visits were great, this one was the weakest…read more Bathroom lotion was half empty and clearly used. Front desk felt less welcoming than before. I love this hotel for being dog-enthusiastic (treats and toys for pets), I had to ask if they stopped offering that heartwarming bonus. Also never received the food/beverage voucher that came with the Expedia booking. The bigger issue: my daughter needed an antacid. Nothing on hand--even most motels keep basic necessities available. Staff suggested I walk ~30 minutes in the dark to Walgreens. I'm a solo woman with my daughter. That's not acceptable. Rooms and design are still nice. Service and basic guest care slipped this time.

    Courtyard Merced - Courtyard Marriott in Merced, California.

    Courtyard Merced

    (125 reviews)

    $$

    Adding this review because this experience was extremely concerning and I don't feel like it's been…read moreresolved. I would like to know this if I were thinking of staying here. We stayed here in June and experienced harassing and intimidating behavior by staff. Management response was limited. I am listing the more egregious issues here. We had connecting rooms and no door stoppers, the rooms did not have key access to one another so when the door closed unexpectedly, we got locked out. It was early morning so the door latch was still on from night before. I was in the connecting room with my kids when the Maintenance man opened the door. He notified us by swinging the connecting room doors open twice without knocking. I was surprised because we hadn't gotten an ETA for resolution but super grateful and in a rush. I said thank you, thinking thatd be it. Turns out it wasn't. The maintenance man had to be pushed out of my door way because he had been told by the "manager" Priscilla that I was "pressuring them" when I called to ask for a time estimate for the service so I could get my kids morning medicine & other belongings or make other plans. The maintenance man stood in front of my door, looking at me intensely, and said "it's her ? She's the one pressuring us? We don't have to do this (unlock the door).." I said thank you several times before realizing what was happening then told him I didn't pay to argue as I was pushing the door he was blocking to get him out my room. Priscilla was in the hallway and asked if I had gotten corporates number then Scoffed when I said no. He didn't budge until I put my phone up. I wasn't sure if I was going to record or call 911. I notified management and corporate by email, informing them every detail and that there was also a sink not working since our arrival the previous night but I was uncomfortable getting it fixed without coordinating w management first. I was so uncomfortable, I didn't want anyone in my room, I was uncomfortable that they had access to my room (and personal information). Despite my request to coordinate the fix, They sent housekeeping without notice. While housekeeping was in the room, I also received a call from Priscilla who informed me not to email mgmt but only ask for support at the desk. I told her I didn't feel comfortable, and she proceeded to argue that she had been "realllyyy nice to me" then hang up abruptly after I told her this conversation was inappropriate. We didn't get a response from management until we had decided to check out a day early later that evening. And it confirmed our decision to do so. There was no reassurance that we'd be left alone, but an offer to a free dinner at the restaurant in the same lobby as where Priscilla worked. It was incredibly insulting and there was no way I trusted a meal from this place. Upon checkout we also found that communication to the later staff had been that we had refused service, implying we were being difficult, not that the staff was being inappropriate and unprofessional. Marriott is a hospitality company but this experience was so below the bar I am still shocked and uncomfortable. I wasn't looking to be wowed, just not end up entirely disturbed. They could have just *not*, but it seemed that they went out of this way to create this experience. While we received a refund and a case closure email citing the free meal, the experience was still not okay and I don't think it's been or will be resolved at this point. I'm still shaken weeks later. Can't imagine what could have happened if I were alone in this case, shorter or more timid. I wouldn't wish this experience on anyone.

    When I first checked in, I thought that this was a good choice:…read more+Nice room, clean +Good food @bistro But the more I stayed, the more problems there were -Front desk worker was often away from the desk talking to friends or coworkers. This happened both when I checked in and when I checked out. -Sliding glass door latch broke But +maid worked really hard to find something to block the door from opening -bistro was advertised to be open to 10pm or 10:30pm, but closed at 9pm. On a Saturday! Its not horrible, but I probably wouldn't stay here again.

    Holiday Inn Express & Suites Merced - Yosemite Natl Pk Area

    Holiday Inn Express & Suites Merced - Yosemite Natl Pk Area

    (113 reviews)

    $$

    Disappointing experience…read more I had a disappointing experience with Rebecca. I called at 10:00 AM beforehand and was told that I could check in early between 12:00 and 1:00 PM. When I arrived, however, Rebecca was not helpful and spoke to me in a dismissive manner when I tried to get assistance. She called across the waiting area that she couldn't accommodate us and told us to call back at 3:00 PM, even though we had already waited for about two hours. We were already feeling overwhelmed because we were in town to drop off our child at UC Merced, so the interaction made an already stressful day more difficult. When we returned around 4:00 PM, Rebecca apologized, which I appreciated. The rooms were nice and clean, but there was a lot of noise at night. Overall, I hope management takes this feedback seriously and works to improve both communication and the guest experience.

    Holiday Inn Express, Merced is our go to place when we visit our Son at UC Merced. I remember the…read morefirst year at his school brought a lot of uncertainty in an unfamiliar place. Unexpectedly, Maria was the first person to make us feel welcomed in Merced. She always greets us with a warm smile and makes sure that we have everything we need. Whenever we plan a trip to Merced, my wife says "book us a room at Maria's place". We look forward to staying with Maria two more years. We just might have to invite her to our Son's graduation. I think air fresheners are needed throughout the facility. It smells a bit dingy and dated in rooms and common areas. The facility appears clean, but the smell suggests it's not.

    Days Inn by Wyndham Merced/Yosemite Area

    Days Inn by Wyndham Merced/Yosemite Area

    (51 reviews)

    Terrible hotel, bedsheets had hairs. Many homeless outside. Reserve a second room because of the…read moresmall rooms. And they didnt gave me the room or a refund. Staff were ok. but couldnt resolve my refund or give me a room i had a reservation and payed for.

    Worst. Stay. Ever. We tried to check in at 4:30, 1/2 an…read morehour after our anticipated arrival of 4:00 and 1 1/2 hours after the advertised check-in time of 3:00. The front desk was extremely short staffed with one person trying to check-in four parties, and the check in process took a long time, mainly spent waiting in line. Our room was not cleaned yet, so we went to an early dinner. When we came back after a leisurely meal, the room was ready but lacked a refrigerator, requiring us to move to a new room next door. My sister pulled the bedspread back, sat down, and immediately started itching. There were short black hairs all over the bottom sheet; my sister has long, blonde hair. We notified the front office, and they immediately sent housekeeping out to change the sheets. It took several hours for the room to cool down, even with the air conditioner cranked up as high as possible. The barn bathroom door did not close all the way, which was unfortunate as we had three people sharing the room. (We're sisters, but come on... some things are private.) Additionally this second room had no towels, and the bathtub was absolutely filthy with black marks all over the bottom sheet. There was no fire alarm in the room. I requested a call from the hotel manager as he/she was not available when we checked out. A woman called me later, saying she was a manager. She told me that our $120 stay would be refunded; (Unfortunately, I did not write down her name.) I also received an email from Kay Dhaliwal (Manager) which did not mention any refund but acknowledged my concerns and thanked me for my feedback. Days Inn did indeed refund me $120, but then charged me $120 TWICE on my card. Since I have nothing in writing documenting the promised refund from the property, I have no further recourse other than to leave reviews. I sent an email back to Ms. Dhaliwal requesting a follow up on the promised refund, but have not received any response. DO NOT RECOMMEND! DIRTY! Poor management and housekeeping!

    TownePlace Suites by Marriott Merced - hotels - Updated September 2026

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