I really loved this new hotel. Very new, modern, and spotlessly clean…read more My room was large, well arranged, and the bed was very comfortable. I really appreciated that the room had good lighting. I travel for work and often work in my hotel room. This room had good lighting, and plenty of outlets and USB ports. The front desk employees were very friendly and helpful. This hotel is very conveniently located to many restaurants and options for shopping. I will definitely stay here again when I am working in the Grand Rapids area.

I really wish I would have taken pictures!! We stayed here because we had a softball tournament for…read moreour daughter, in Holland, MI. I cannot say enough positive things about this hotel!! It still smells new!! Everyone was so friendly, super easy and fast check-in, CLEAN rooms and AMAZING breakfast!!!!!!! I know breakfast is a big deal for a lot of people, when looking for a hotel. This one had, waffles (with several topping choices), bagels, toast, cereal, cinnamon rolls, eggs, sausage, hash browns, biscuits and gravy, hard boiled eggs, yogurt, fruit, etc. It was a great stay!

This place was everything that you read on here!…read more We came for a soccer tournament and I was pleased to find that we had a fridge a freezer microwave a sink (in addition to the bathroom sink) The bed was incredibly comfortable with a pull out bed from the couch and a curtain that went in between Lots of space and everything was clean and well cared for including the workout area Pool was a little small but hey, they had one! Staff is also very helpful and understanding when I used the wrong credit card and had to switch things around Outdoor areas to sit and talk as well Could not be happy about my stay !

Last minute work stay, as I stay at mostly Hilton properties. Some of the Home 2 are a hit and…read moremiss. This one however was quite nice. What I liked: * Friendly and quick check in. Very nice reception fretting. * Very clean. * the King Suite was decent size with a nice kitchen area and couch. * Really liked the price. What could be better: * Just bummed I had to get on the road before breakfast. But they did have coffee available. Often work in Grand Rapids, this will be a new regular stop.

Enjoyed staying here…read more Sure, it's an older hotel but everyone's friendly and nice and the rooms are clean. I found them to mostly get high marks for hospitality. I did like that they were offering some take away breakfast items. Some places won't even give you that these days. Nice in the way a really well-maintained older hotel can be. Solid construction means less noise from the neighbors. No issues with the Wi-Five and plenty of hot water with good water pressure from the shower. You come to appreciate these lesser creature comforts when you travel as much as I do. Overall, happy happy happy. Some small misgivings and not worth mentioning.

Drove 4 hours with a booked hotel at this place and we get there and they tell us that we can not…read morestay because we are not 21 when on the website it said 18 and they took a picture of my id to prove I was 18. Now I'm stranded 4 hours away from my home with on a 4 day trip with nowhere to stay.

I enjoyed my stay here .my only complaints is with the maintenance department. My room had a lot of…read moredamage that could of easily been repaired. Im a experienced maintenance man at residential properties and hotel settings so i be very honest when i check in to hotels. Im not going to bash Best Western but im going to most definitely let it be known that maintenance need to do better.besides the maintenance issues in the whirlpool suite, the hotel lobby and hallways was clean.nice front desk worker.and the outside of the hotel was clean.ice machine available on site.and outdoor ashtrays for the smokers throughout the property.MAINTENANCE workers need to do their jobs and this hotel will get better reviews easily.the housekeepers can do better too by cleaning the vents in the rooms.and one more thing.... The smell in my room was musty and didn't smell pleasant or clean at all.housekeepers can do better and need to make sure the rooms smell good for the hardworking guest that check in. Thanks

Nope. Look elsewhere. Shady neighborhood. Not walkable. Outdated. Smelled weird. I have an event…read moredowntown and should've stayed there for more money, instead. Avoid this place. Yesterday, a car full of people showed up to do their laundry onsite. They did not look like guests. The cab drivers told me cabs don't want to pick up from this area. Zero water pressure. Depressing.

I stayed here for an overnight visit to Grand Valley State. The hotel is relatively easy to find or…read moreat least as long you are following your GPS. None of the rooms faced any major road which made for a good night sleep. The rooms were exactly as described on their website. The full kitchen area would have been nice if I were staying longer. Though putting my leftovers in a full sized fridge was easy and nice. The sink area has plenty of counter space for getting organized with all my face stuff/makeup. The breakfast was the best part. I am a gluten free person (allergy not celiac) so I'm always looking for good hotel breakfasts. This one had a TON of gluten free options. I completely enjoyed myself. Especially given all of the options beyond the normal oatmeal/eggs, etc. I would stay here again if I were in the area.

Consistently a great stay at Residence Inn by Marriott Grand Rapids West . The rooms are always…read moreclean, quiet and located close to shopping, eateries and highways without being on the main busy road. Steve always has a good variety of choices at the breakfast room , and Janice always remembers my name. Ignite Hospitality Services 2025 #hotel #residenceinnmarriott #travelblogger #grandvillemi #socialmedia #socialmediainfluencer #cyjokes #Marriott #nohate #Cleanrooms #hotelroom #hotelsandresorts #hotelphotography Christopher Young chrisyoungcomic.com Chris Young

Went down for breakfast at 8:30 to just grab a drink and a donut or something. When I got down…read morethere to find what they had to offer there were no plates and no cups for consumers to use, even though they were actively stocking the food at the time. I waited ten minutes to see if it was rectified and nothing happened. Ridiculous to see so many people milling about with no food or using their hands.

Just a place to lay your head... no big quirks!…read more We stayed overnight at this hotel for a wedding. Can't complain as we didn't pay for the place, but I was gonna recommend the place. I would look at a different hotel somewhere else. The room was nice and we had no problems with our room, his small mini fridge in the room with the coffee maker was decent for storing our food purchased at the local grocery store. it's weird because during the week they use nice plastic plates when serving breakfast but switched over to paper plates and Styrofoam on the weekends. They're also wasn't very good quality food on the weekend like there was on the Friday that we were there. It was a complete 180 on the breakfast offerings on the weekend versus the weekdays. we were a little bummed. The pool wasn't heated, and there was no hot tub to kick back and relax and enjoy my time there. However, the shower in the pool area was warm enough to have visions and thoughts of a nice hot tub in the pool area. I didn't really have much of a problem at this hotel, other than everything was very lackluster. We didn't stay in the room very long and only were there to sleep at night. However, on our last day. One of the staff here came out of the back room in the from desk area wearing an Arabic/Islamic Ha-jib. My PTSD immediately kicked in from my time I served over an Iraq and the experience was very triggering for me. I briefly feared for my life without my AR-16 in my hands. It was probably a good thing the experience happened at the last part of our visit during checkout because I was always looking over my shoulder from there on out. Overall, if you're working at the hospital across the way, it's a perfect place to stay. Otherwise it's kind of mediocre best for the price you pay you better off staying somewhere else they don't even have a Jacuzzi at this location. Find something better... unless it's just a place to lay your head!

JW Marriott is located by the Grand River in Grand Rapids. Super tall and beautiful building. Our…read moreroom has a nice river view with large windows. Entrance area is kinda small, but the double bed room feels comfortable. There's a sitting area next to the bed which was nice. The best thing was the Nespresso machine! Beautiful bathtub and rainbow head shower were cool! I always prefer a bathtub in hotels, so I was very happy with both the tub and shower. Bed is comfortable and the sheets are super. I never watch TV in hotels, so nothing to say about that. Overall, very happy staying at JW Marriott in Grand Rapids, Michigan.

This sweet hotel was well appointed, clean, and the staff was super kind and accommodating. I…read morewould absolutely choose this hotel again.

I stayed here for a work trip recently and it was nice…read more Staff - standout - they were all outstanding. The front desk team was always ready to great you with a hello and smile. I loved all of them. Their personalities can start your day off on a positive note and if you had a bad day, their warm welcome in the evening is a reminder there are good people that make the world a brigher place. Food options - they had nice options for onsite dining. I was able to enjoy a dinner at Knoop on the 8th floor. It was a happening place. The food - excellent! The rooftop deck - lovely. Staff - friendly and they hustled. The room - it was ok. I like the simplicity. There wasn't a dresser with drawers. There was a side table that had drawers. It appears I might have been in a room that was designed to be handicap accessible. Which is great to see they offer accommodations for everyone. The challenge I had was the shower bench that folds down from the wall made the stall more narrow. I love that they provide magnification mirrors for primping...however for this room it was mounted low - just above the counter sink. I wasn't able to use it. The complimentary handsoap - was not appealing. I used it without thinking twice because I have never experience "offensive" smelling hotel products...flowery yes, but never offensive. This had "charcoal" in the name and it seemed appropriate because it smelled like something was burning...yuck. I didn't enjoy it at all. Thankfully I bring my own toiletries. I didn't use theirs. Parking - Love the valet service - not cheap but worth it if you are there for a work trip and work is paying. They also have a garage you can park in behind the building. Surrounding area - there several great restaurants within walking distance. If I return to the area, I will definitely try to stay here again.

Great area. Super clean hotel. It's pricey but worth it for the convenience of getting to van andel…read moreor downtown in general. Best hotel beds I've ever slept on.

I stayed at the Hampton Inn & Suites Grandville from Monday 4/13 for two nights, and this was one…read moreof the most frustrating hotel experiences I've had. I checked in using the digital key and was assigned room 219. When I got to the room, there was almost no toilet paper--just a tiny amount left on the roll, which I unfortunately discovered at the worst possible time. That same night, the TV didn't work, and when I called the front desk, I was told they would look at it the next day. That doesn't help when you're trying to relax that night. The next day things got much worse. After returning from work Tuesday evening, my key wouldn't work. I went to the front desk, showed them my digital key for room 219, and was issued a new key. I went back to the room, opened the door--and someone else was already staying in it. Back to the front desk again. After checking the system, they told me I was actually assigned to room 409. When we went up to 409 together, it was completely trashed--beds unmade, belongings scattered, towels and clothes on the floor. Clearly not a cleaned or vacant room. After calling the GM, I was finally moved to room 323, which thankfully was clean and empty. The most concerning part of this entire situation is the lack of accountability and explanation. I never checked in at the desk, yet somehow my room was reassigned without my knowledge. The GM could not clearly explain what happened--only that I had been "switched." I was initially offered 150,000 points, which was later changed to 50,000, and I was told I would receive a follow-up call explaining the situation. That call never came. I also contacted Hilton customer service on Friday 4/17 and was told I would hear from management within three days. That has also not happened. This wasn't just an inconvenience--it was a serious issue involving room security, cleanliness, and communication. Walking into an occupied room is unacceptable. The lack of follow-up afterward made it even worse. I would not stay here again based on this experience.

Your front desk person watched me open the front door with my digital key, walk in by myself, go up…read moreto my room and immediately come back down. I showed her my credit card that the reservation was booked under, the digital key in my app-which cannot be accessed without the reservation in your app or the key being shared with you. Common sense and basic knowledge of your hotels app by your employee would not have create this poor review. If you want to talk about threatening and being rude talk to your front desk help.

Hands down great hotel, staff is extremely friendly, rooms are spacious, hotel is clean and the…read morebreakfast was very good! Our new home away from home.

We all have choices! Do not stay here if you want a clean place to stay!! Stayed here because it…read morewas close to where I needed to be.. what a mistake! it was late and j was tired when I arrived ..when I woke up i started to notice the room was not Up to par.. to say the least! There was a pair of underwear rolled up on the floor .. and fingerprints and filth everywhere! The "manager/owner" said since I didn't complain that night .. she wouldn't refund me.. the desk clerk refunded half a night .. she felt really bad .. the "manager/owner" said that was all she was doing and hung up on me! We ALL have choices!! Do not patronize that establishment if you're looking for a clean place to stay! Oh .. I do have pics !!