Super impressed! My stay was amazing. The room was very clean, the beds were comfortable, the…read morekitchenette was equipped with enough items to get me through the week, and the maid services were exceptional. I typically stay with Hiltons and Marriotts when it's not work related so I was very pleasantly surprised with the cleanliness, attention to detail, and all around Customer Service here. Thank you, Candlewood!

I had an absolutely wonderful experience during my two-week stay. From the moment I arrived, the…read morestaff made me feel genuinely welcomed and cared for throughout my time there. I want to specifically recognize Sabrina, Iya, Autumn, and Isabel, along with so many others whose names I may not remember, but whose kindness and professionalism stood out every single day. The level of customer service was exceptional. You could truly see that they cared about the work they do and the service members, veterans, and family members they serve. Thank you all for the care, warmth, and dedication you bring. It made a lasting impression.

Well let see this did not start out well, I arrived at the desk and 2:55 and wanted to check in and…read morewas told by Madisson that there would be a $25.00 charge for checking in early. You can check in at 3 PM with no surcharge. I am a rewards member and never had an issue checking in early. It should not matter if I am a rewards member or not. Got my room keys then went to my room after checking in there was a mist in the air, a maid shows up an said this room was out of service. Needless to say back to the front desk, where we were assigned another room, I requested to have the manager come speak to me about the early check-in procedure. Needless to say the manager never showed up and eventually I found out he was never informed. You must request service for you room at the front desk hopefully they write it down, came back at 4 PM and the room was not cleaned at around 6 PM the manager showed up and apologized for the screw ups of his front desk staff. We shall see how this goes the rest of our stay here. We are staying 8 days and only half way thru the stay. Breakfast was not great mediocre at best, if you like watery egg hits and grits you are in like Flynn. Just not a large selection of choices for breakfast. Checked out with no issue, Manager did me a solid and did not share me a pet fee for my stay so I can assume it was because of the mess up with the room cleaning. Liked the place and conveniently located for the base and many options for eating.

We really enjoyed our stay. The hotel was clean, spacious and the morning breakfast was a perfect…read morestart to our day as we finished our road trip. The beds were comfortable and the staff was kind. We were road tripping and stopped her for a night.

One of the very best places I've stayed. Clean, comfortable, great atmosphere…read more ****housekeeping was amazing. The breakfast choices are slim but the avocado toast was pretty good. The front desk was super friendly. The rooms were immaculate. Loved everything about this place.

Waited over 25 minutes at the bar for a glass of wine They…read moreonly had one bartender and there was a conference going on and everyone was waiting. The bartender was asking for help from the back and no one wanted to help. They would come out from the back and see the line but wouldn't help. It's scheduling issues.. no bar back to help.

5 stars: We were welcomed by a very friendly gentleman when we arrived. And they had our…read morereservation paperwork and keys already prepared. 5 stars: The rooms, lobby, and overall environment are clean and updated. There is complementary spa water at the entrance and cookies. What dropped this review down to 3 stars is how thin the walls are. In the morning, all the conversations in the next room and in the hallway woke me up. Housekeeping can be heard knocking on doors, "Housekeeping!" Would I come back and use this hotel if I need to come back to Killeen? Absolutely. At least then I will be ready for the liveliness in the morning.

Cushions in room were turned upside down because they were all ripped. Ice machine not working, I…read morecould go on but why? Avoid at all costs, a real piece of crap hotel.

Attended an AI Social Media class with Coach and Ronnie which was great, the Hilton Harker Heights…read morewas very accommodating, clean, quiet and comfortable with everything needed. Henry F.

Really loved this hotel and how you can use your phone to unlock the door breakfast was amazingread more

Oct 16, 2025, I found out that a family wedding in Killeen, Tx, was postponed. I had a reservation…read moreat the Shilo inns, Killeen, Tx for Nov 14-16. Upon receiving the news of the postponement of the wedding I called the Shilo Inns to cancel my reservation. The Shilo Inns charged my credit card and told me I would not get a refund. This is my warning. DO Not Make A Reservation at the Shilo Inns. They will not refund your money. My next step is to contact the corporate office.

DIRTY...DIRTY...DIRTY!…read more I really wish I would have spent a few more dollars and stayed somewhere else. The hotel is disgustingly dirty to the point of health risk! The lobby seemed fine but once we entered the hallway we could instantly tell the staff, management and owner had given up on cleanliness. The halls were filthy, the carpets were torn and peeling from the floor, and see the pics for other blemishes. As for the room...the hallways were immaculate in comparison to the rooms. We always travel with Clorox wipes and after wiping blood, yuckiness and whatever else the spots, streaks and globs were from the high touch areas we new the room wasn't cleaned! There were half used toiletries in the room and previous guest dirty clothes. And while there weren't many guests, the hotel didn't have a clean room to move us to. Additionally, they didn't have clean towels. We had to use mini-towels. Not a huge deal but neither is doing laundry. The only reason I didn't rate the place 1-star is the front desk staff was pleasant and the place was inexpensive. It is my recommendation that you look for other accommodations. Additionally, if you check my Yelp profile, you'll see I rarely give a bad review. :-)

The pool is green, the attendant says it's been that way for seven months,…read more Other Fairfields have milk and little cartons, these idiots here ran out. Don't care won't tell a manager won't go to the store to go get it., nothing to fix it or even try, the pool is green Breakfast at 6am on Friday Saturday, the front person lied and said breakfast at 7 AM, 3.2 stars. Marriott needs to change this place for the better. 7:30 am I just got off the phone with the manager, I let them know about the green pool, she lied said it's under construction, it doesn't take seven months to fix a pole, the manager thinks people don't know, so she lies I let her know about the milk, gave an excuse, I said I let the corporation know, just cause I visit Fairfield quite often, then the manager says oh she'll try.... Holy moly. You have to push for legal action to get these idiots to do their job.. think outside the box and get the job done. It's not that hard. Next day - Monica is a liar, she says she's a manager, liar I see other reviews now, needs to go back to Walmart

My husband and I were in town for my army reunion. We stayed here because it was the cheapest…read moreMarriott and close to my friend's house. We had an easy check in and our room was on the ground floor. My husband's preference is higher floor. The front staff was willing to change but since we were only staying one night we said it was okay. Luckily no issue with noise during the night. We did grab a few things for breakfast to eat and they had plastic silverware and paper plates so we could eat in our room. The bed was okay not super comfortable but it wasn't horrible either. The shower had decent water pressure too. Overall, if I was in town I would stay here again.

This was my second time in Texas- this time visiting friends in Killeen with three kids. I'm a…read moremorning person and I knew I would need my space (because kids scare me). It's off the freeway and I got lost initially walking into the hotel next door. Check in was easy- the clerks were pleasant. I thought it would be super noisy between the freeway and fireworks around 4th of July weekend and being on the bottom floor (room 112). However I slept well. The bed was comfortable, I had the air conditioning on full blast and the television on. The breakfast was simple- and I giggled when I discovered the waffle maker made Texas shape waffles. A couple of negatives: I managed to scrape my knee multiple times on the mesh desk chair. Gratefully my friends with the three kids had stuff to sooth the scratches and mitigate the sting- as I worried I might be a slurpee buffet to Killeen's mosquitoes. The soap and lotion had a petro-chemical feel and smell- that was a bit off. I know oil is big in Texas- maybe this is the hotel's attempt at keeping things local. There was chipped paint in the bathtub on the grab bar- but the room was otherwise in great condition. Would I stay here again? Definitely. Great value. $160.46 for two nights was incredibly reasonable. I would just need to remember to bring my own soap and lotion and stay away from the desk chair.

Hotel is under construction was not informed of that before reservation. There is NO breakfast…read moreother than a granola bar. Dead insects in the hall on the 3rd fl for 3 days now and counting, smells like paint, nobody at the front desk when I arrived, had to wait 5 mins. No toilet paper holder was just on the back of the toliet. Ice machine is in the 2nd fl, but the 2nd fl is under construction and no one is allowed on it. Came from Cali, souldve stayed in Motel 6 across the street, they at least have a pool. Would never recommend this place.

I just called over the phone and was assisted by "Micheal Cummings the supposed "manager". This is…read moreone of the most unprofessional experiences I've ever come across. His lack of common decency is beyond comprehension. He should be reprimanded immediately! Being an IHG member and staying at multiple locations world wide I've seen my fair share of unhinged, but this. This was just plain hateful. I hope the right person sees this and SOMETHING is done! ¡DO NOT STAY HERE!

From the front desk to the housekeeping and restaurant staff we did not have a single bad…read moreexperience at this hotel. I have had some pretty bad experiences with Killeen hotels during my yearly visits. This hotel is by far my favorite so far. The hotel rooms are spacious, cleaned and comfortable. We did wait almost an hour to get our food from the restaurant but I believe they may have been short on staff. The food was good. I would highly recommended staying here.