We came to Vancouver to attend a wedding at the Firstenburg Community Center. The bride made an…read morearrangement with this hotel for a great rate and free shuttle service to and from the event. This hotel also offers a free shuttle to and from Portland airport. The hotel offers a free hot breakfast each morning. Most of all, the place is great. All of the employees treated us with the best customer service, the rooms were fantastic, and the amenities were special. The indoor pool and the workout room added something we could enjoy while we were here. If you need to stay somewhere in Vancouver, this is definitely the place to be!

I was very satisfied with my overall. There were some hiccups at first but in the end, everything…read morewent very smooth. Upon arrival to the hotel, we ended up finding out that two of the coaches rooms were not ready, coaches rooms were apart and we had some parents near our room despite the head coach calling in advance to make the change. Despite waiting, we were able to get into our rooms, the rooms had our names customized on the TV which I thought was very thoughtful and they ensure to have makeup remover wipes for the girls. The rooms were nicely made and very comfortable. We coordinated with the front to let them know a mass of our girls would be down for breakfast between 7-730 am and my girls let me know they were so so happy with breakfast. Overall the staff was so kind and friendly to everyone despite the little hiccup. We for sure will be returning next year for state again.

An outdoorsy camping lodge feel with access to all the local amenities like Red Lobster, Vooodoo…read moreDonuts and Ross Dept store. This lodge has it all. Comfy beds, spacious gorgeous river rock/slate type showers, well stocked keurig coffee machine, flat screen tv and very spacious room with king size bed. Easy check in at front desk. There's also complimentary coffee, tea and hot chocolate the front staff make by request. This is a very large gorgeous lodge with built in logs and granite/volcanic rocks throughout their property. You feel like you're in the middle of the woods in a log cabin, but you're not (lol). One of the best features is the serenade of birds over the speakers throughout the day. Tranquility is the word that comes to mind when you stay here. There was a very large group of homeschoolers for some type of retreat but they were all very well mannered and not rowdy at all in comparison to other experiences we have had with large kid groups staying in the same hotel as us. Would've been nice if there were more healthy options in their small store and the prices were hefty. We saw the prices and did not purchase. Absolutely appreciated the free water station. Overall this was a very nice comfy stay for us. Would definitely stay here again and recommend to all. The price of the rooms were super comparable and worth the cost.

We've stayed here some years ago, and again last week. This is a beautiful hotel, themed like a…read morecampground lodge in the Pacific Northwest. They have at least two elevators, which is a big plus. We had a king bedroom, with a very comfortable bed, microwave, fridge and Keurig coffee maker. Very nice, everything in great condition, although a grab bar in the shower would be nice. They have a gym, pool and hot tub, all well-equipped. The hot tub was wonderful. There's also a small restaurant/bar inside (breakfast was not included in our stay), a koi pond outside, and coffee, tea and hot chocolate available behind the front desk (they make it for you). The Heathman Lodge is a lovely and comfortable place to stay while in Vancouver. Check it out.

SCW and I stayed at Homewood Suites Vancouver-Portland towards the end of a wine tasting trip. The…read morehotel is a convenient location for early morning flights out of Portland. We were greeted nicely when we arrived, however our room was not ready for check in. Apparently they were having a bit of remodeling going on in the hotel. Once we got our room a quick look around certainly made the place look tired and neglected. Clearly ours was a room that had not been renovated yet. Tears in the curtains, dings on just about every wall in the room, a pretty dirty looking sofa and small holes in the walls in the bathroom. Look at the photos. The bed was ok, and the pillows were decent. I'd say the best part of this Homewood Suites is the location. Only a few blocks away you can walk for miles along the river with great views of Portland. I'd definitely consider staying elsewhere, however with the remodeling it may be better than when we stayed.

There are two Homewood Suites in Washington State that are our "go to" places for a weekend away…read more One is the Homewood Suites in Richland. The other is this particular property. The property was going through a full remodel the last time we stayed. Our room had not been one of the remodeled rooms, having a fireplace, a dining table, and seating that was comfortable. A member of the team who dined with us was easily accommodated at the table. When we arrived we were a bit disappointed. We were scheduled for a 4:00 PM arrival and check in. We stopped for dinner first, arriving at about 5:00 PM and our room was not ready. We went back to our car and waited until about 5:25 when we were notified our room was ready. We were expecting the same comfortable feeling as our last visit. The room was now very modern, almost cold feeling. Don't get me wrong, the room was comfortable except a high back chair was no longer in the room, a modern "L" shaped sofa bed with a low back was in the living room. The room lacked any of the character we have come to expect. I commented to staff whom I met on our last stay, and they privately agreed. There was no longer a table in the suite. Instead there was a "waterfall" bar height "table." The suite was as shown in the photos with the fireplace having been removed during the remodel. The breakfast buffet was above average with different offerings every morning to go along with the eggs. The breakfast area still had the lodge feeling that we have come to expect. It was clean and very comfortable. Coffee was strong and hot, so I was happy. The property was well maintained, except the garbage outside of our room was not emptied in the four days/three nights we were there. The room did not meet our expectations as they were based on our last stay. Things change, I understand that. Had the room been ready on time and the garbage been emptied from immediately outside of our room this would have been a much better review.

I learned an unfortunate lesson on this trip: never check in through the Hilton app if you're…read morearriving by air. If your flight gets hit with a ground stop, the hotel's position is essentially that you're already checked in -- even if you're several states away with no physical way to arrive. When I explained the situation, the conversation quickly turned into me asking to simply be checked out and accept a one-night penalty. I was more than willing to cover that, but I wasn't willing to pay for the entire stay when travel disruptions were completely out of my control. What was most disappointing was the lack of flexibility or guidance. No alternatives were offered, and there didn't seem to be much concern for the realities of air travel. For a property that presumably serves many business travelers, the response felt far from traveler-friendly. Based on this experience, I won't be booking this location again and would recommend choosing a property that better understands the unpredictability of airline travel.

I had an overnight stay at Hilton Vancouver WA for work, and this location was extremely…read moreaccommodating and perfect in every way. The staff at this location were all very courteous, and welcoming. This is one of the first Hilton locations I've visited that makes sure HH members are acknowledged in a memorable way, there was a spin the wheel for HH member's offering a chance to win additional points and/or free parking (I won free parking, very much appreciated!) The room was spacious, clean, quiet, comfortable, and modernized. The onsite parking was very well secured no matter how late your arrival could be the staff go over and beyond to ensure guests and staff enter the garage. The onsite restaurant Gray's offered a good mix of breakfast items for all dietary preferences. The conference rooms are spacious, and sound proof as there were meetings being held in the rooms next to ours and there were no disturbances. This Hilton location rates high for excellent customer service, cleanliness, and hospitality. I quickly suggested all of our team meetings be held here, and will add to my list if I ever need a place to stay with my family; I highly recommend!

Gorgeous modern hotel sitting on Vancouver's refurbished waterfront on the banks of Columbia River…read more Lobby is chic, sleek in design. It is spacious, with an inviting bar in the center. Public patio spaces outside have beautiful landscaping, both on the 4th floor and street level. There's indoor parking built into the hotel. Price is $35/night. The room we had is a king size room. Decor is simple, yet tasteful. We had a room facing the river on the top floor. The bed is comfortable and clean. The bathroom is updated with a walk in shower. The room was a comfortable with easily controlled with the thermostat. Water pressure in the showers was not as strong, but it's fine. Check in was quick, efficient and friendly. Jennifer, the front desk agent was very welcoming and super friendly. We have 3 nights here and we're excited. Great to walk along the waterfront in the morning and early evening. There's free coffee in the lobby.

Stopped in for drinks. Band was playing (a little too loudly) in the bar. We only had drinks, no…read morefood. Drinks were ok, could have been stronger. Service was good-timely but not overbearing. It is situated at one end of waterfront-easily accessible by walking along the water.

Great Location, Nice rooms. The lounge on the 8th floor…read morecharges an undisclosed 20% service charge, that more than negates the $10. Beverage coupon they give you at check in. ( never again). The attached restaurant, Thirteen coins is more than disappointing. There are other restaurants nearby so go to them.

This was my second stay and overall a very nice experience but below are the good and needs…read moreimprovement. The Good The hotel is located in the newish Vancouver (WA) waterfront west of I-5 bridge. Hotel has a valet ($$$$) but there is plenty of metered street parking nearby and a newly built parking garage one block away. The hotel itself is new, smells good, fireplace in lobby, and well-appointed throughout. The staff are very friendly and attentive, and my check-in was quick. Free wine tasting in lobby and drink coupons for restaurants (more on these later). The rooms are well appointed and clean with comfortable beds, large TV, and even a bedside sound machine and earplugs (hmmm, more on that later). Nespresso machine, bottled water, small fridge, shampoo, conditioner, body wash, and body lotion in bathroom. The hotel is designed with a large atrium in the middle with all room facing inward. This includes a large space on Floor 2 where all floors look down on and includes comfortable seating areas, communal desks with plugs, etc. However on both of my visits this space was either unavailable or overrun by event groups. For dining, the 13 Coins restaurant ($$ pub), El Gaucho ($$$$ steak), top floor bar ($$$), and coffee shop ($) are connected to hotel. And within two blocks are at least 10 restaurants. Room service is also available. Needs Improvement Hotel fees. Although I didn't notice on my first visit, the hotel's taxes and fees are high, most notably a sneaky daily $29 called "Destination Fee." Or as I call it "the Spirit Airlines approach." Can't you just build into the room price? I didn't see this when I booked but guessing there's some fine print somewhere. It also explains the "complimentary" drink coupons at check-in. So here's how my $423.30/night broke out, $354.35 Accommodation $23.03 State Sales Tax (6.5%) $8.15 City Tax (2.3%) $7.09 County Lodging Tax (2%) $2.00 Tourism Fee $29.00 Destination Fee Hotel noise. The hotel has both outside and inside noise. Outside it's cars, motorcycles, tugboats, and people up and down the main street out front and river. Cue the earplugs and sound machine. Higher floors facing the river are better. Weekdays - and I experienced this on both visits - it's the convention they are hosting. And they host a lot of groups. People gather in the main atrium space where all rooms are exposed. My room was on the second floor where I had people gathered 15 ft from my door chatting early in the morning and socializing into the evening. I recommend avoiding floor 2 and going with floor 4+. Space availability. On both visits the atrium space was reserved to groups and unusable to guests. So for portions of my visit I had to stay in my room to work and relax vs use the space as advertised when I booked. Call ahead to find out what groups may be booked. All in all, I had pleasant stays and would return at $199/night or midweek to avoid noise. But I can't justify $400+ again.

Residence Inns have become our default Marriott spot when traveling. There's spacious, a little bit…read morenicer than some of the other options within the chain, and generally give us more room to spread out. Rapidly getting to the time when we are going to need two hotel rooms, but not yet! The spot was when we checked out when we were in town for a baseball tournament. It's located down appeared to be one of the main highway type street and is near plenty of shopping, dining and other pleasantries. It was about 15 minutes from the fields, which were located on the east side of town. The room was spacious. The pool area was nice and something that the kids very much enjoyed. They had a good workout room, and the breakfast in the morning was quite nice. Folks at the front desk were very helpful and made the check-in and checkout experience very easy. All in all, there wasn't much else that they could've done to make this better. It's a nice property in a nice area, and they were very responsive to all of our needs. Well done!

We stayed here twice within a week during a recent road trip. We had been here before. This hotel…read moreis located off of busy Mills Plains Blvd. Yet, it was far away enough from the street that I didn't hear any traffic at night. Though Residence Inn's are for long term stays, we like staying one night because the rooms are bigger and have a full kitchen. Check in was different both times. On my first visit, the front desk clerk didn't say much. They did their job. No small talk. During the second visit, the front desk clerk was more talkative, and did his job. Both times we were given a nice room. The rooms here are your normal Residence Inn rooms with kitchen, bedroom and a living area. Bathroom is standard with shampoo, conditioner, soap and lotion from North 39 degrees. The bed was comfortable enough to give me a good nights sleep to drive 400 miles the next day. The gym is adequate with treadmills, ellipticals and weights. It was enough to give me a good workout. It's a good hotel. For some reason, my wife likes it. We probably will be back.

Quality/Quantity - Good size, clean rooms, fridge and…read moremicrowave in the room. So nice to have a warm complimentary breakfast. If you visit, you HAVE to try the sausage gravy (& biscuits)!!! Free coffee and tea, I think 24 hours. But at the end of the night, they ran out of hot water. We told one of the receptionists that the hot water was empty and she told us she was going to refill it. Atmosphere - Free wifi. Plenty of parking, easy in and out from the freeway. Indoor pool, hot tub. Small Gym. Small business center. Free DVD library, lounge area. Vending machine only on first floor, other floors were empty Coin laundry. FYI - we already told the front desk, but the branch outside our window kept getting blown and hitting our window; this might be a future safety issue. Service - Excellent, the hot breakfast is what took this over the top. The employee in the breakfast room is such a hard worker, please give her a raise!! Price - I think approximately $120 a night. Owner Comment - Congrats on your success since 1991. Holiday Inn, the parent company, has been around since 1952. We had such a good experience (again) with your brand that you might be our go to stay in the future.

Stayed here for 1 night for business. It is an older hotel that feels like it's starting to show…read moreit's age. Pros: Free parking Reliable WIFI Free coffee/hot water offered in dining area 24/7 Cons: The toilet flush was very weak and would clog easily No movie channels on TV Gym is small and smells dirty Only one, slow elevator. And it makes a loud dinging sound on each stop, so if you are in a room near the elevator, you can hear it from your room Overall hotel feel is old and could use a renovation. Breakfast was free but food did not taste particularly good. Bananas were unripened too (too green to even eat)

We thought this was good, we stayed in the 2-bedroom room and it was quiet and enough that 4 people…read moredidn't feel overly crowded. The pool was packed and a little cloudy which always gives you pause and my daughter found and earring on the bottom. But breakfast was decent and the stay pleasant, solid overall.

My husband and I stayed for two days, payed for a rm with a jacuzzi, the Jets didn't work, there…read morewere ants, the refrigerator NEVER got cold and there was a black hair on the conditioner bottle that was stuck to the shower wall, GROSS, we will NEVER stay there again, it was our ANNIVERSARY! It sucked, especially for how much money we spent. NEVER AGAIN. If I could put a ‐ star in I would.

Connor is an amazing hospitality representative. Goes above & beyond expectations when given a…read morepersonal issue, he resolved it expertly

My husband I travel quite a bit and usually stay in Hilton properties. My husband travels…read moreapproximately 75% of the time for work and usually tries to stay at Hilton properties. He is now rethinking whether or not he wants to use Hilton anymore. They are typically excellent and welcoming. This stay was absolutely horrible. I only slept in the bed once for 5 hours. The rest of the time I only showered, changed clothes and laid down for an hour or two. My mother was at Peace Hospital and dying. I rarely was even in my room which was a good thing. It was extremely loud, dusty and not user friendly. The bar was closed as well as any dining options. The "breakfast" was not good. Hilton usually has good food. This was nasty. I didn't want to chance it and didn't eat. I later found out that being a diamond member meant absolutely nothing to these people. They acted like they were doing the customers a favor by "letting" them stay in this hotel. I tried to buy an OJ at the front desk and the disheveled male didn't have a clue how to do this. I told him to forget it and I would go elsewhere once I changed clothes. The staff with the exception of Renee were not helpful. She was professional, emphatic and efficient. Unfortunately, she worked day shift. I came back to the hotel at 4 am and my key once again did not work. The front desk person was a disheveled male who was asleep at the front desk. I had to bang on the window and wake him up in order to get in to the hotel. He was extremely rude. I think that he was actually a maintenance worker. The next day, once again my key didn't work and this time a housekeeper was in the hallway and opened the room for me and offered to go and get me a new key. She did this and I sincerely did appreciate it. However, that night the girls soccer team stayed there and were running up and down the hallways and the noise level went up again. It wasn't the girls fault. The hotel is under renovation and should be closed until completed. They are developing a horrible reputation in the community. If I had read the Google and Yelp reviews prior to booking the reservation, we would have never booked that hotel. I was there for 4 nights and 5 days. Never once did housekeeping clean my room even though I asked at the front desk. I was told later that because they are renovating, they are short staffed and don't have to clean the rooms. Unbelievable. And to make matters worse, they ended up telling me if I wanted to extend my stay I would have to move to a different floor. My mother was dying and the last thing that I wanted to do was switch rooms. Therefore, I decided to check out and move to a different hotel. Because of the horrible experience that I had there: keys not working (had to be replaced 3 times during my stay), getting locked out of the hotel, internet not working, no room housekeeping services, rude unhelpful staff and a leaky shower that when I tried to sleep it never stopped even though I did inform the front desk that it was an issue and the fact that even though we called to complain, we were told that we would get a refund within 3 days. This didn't happen so we called again. We were informed that Jessica the onsite manager denied the refund and stated that there were no issues. I would never stay there again. The fact that they are renovating and short staffed along with NO amenities is unfortunate. However, due to their bad behavior, I will NEVER stay there again and am now reconsidering whether or not to stay at anymore Hilton properties as there are definitely other options available. They may have stolen/robbed me of the money that I paid for the room. But, in the long run, I am going to tell everyone that I know to avoid any Hilton properties in Vancouver, Washington.