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    Marshalls - The outside

    Marshalls

    (3 reviews)

    $$

    Dartmouth Crossing

    Very poor customer service experience at the Dartmouth Marshalls tonight…read more I was doing Christmas shopping and brought my own reusable bags, which I placed on the counter at checkout. The cashier scanned all of my items and did not bag anything. After paying, I asked if my items would be bagged and was told no. I was informed that staff are not allowed to bag items if customers bring their own bags and that items are only bagged if you purchase a Marshall's bag. Reusable bags are supposed to exist for environmental reasons, yet this policy feels like nothing more than a money grab. Marshall's no longer provides bags, but then refuses to bag items when customers bring their own. That makes no sense and certainly does not feel customer‑friendly, nor does it feel like its being done for the environment. Marshall's has always been one of my favorite stores, but this experience made me seriously question that and now I am wondering where customer service has gone. I have never had an experience like this at any other Marshalls location. Extremely disappointing!

    Disappointment. That's the word that springs to mind when I think about my first Canadian…read moreMarshall's experience. I wasn't sure what to expect when I headed to Marshalls, but I was told it was "like Winners but better!". So I thought: "Okay, sounds good to me. Winners is pretty good!"and I headed out. But friends, don't be deceived - Winners and Marshalls are pretty much the same thing. (Annnd apparently they're owned by the same company) The layouts are the same, the signage is the same, the selection is the same and the staff were basically non-existent, except for the burly security guard that side-eyed everyone who walked in. Even after walking in and thinking "This looks just like Winners.", I gave it a chance. I saw so many folks walking out of the store and around Dartmouth Crossing with Marshalls bags that I thought it must have some good deals. Well, maybe. I'm a larger lady so I headed right to the plus section...or should I say the plus rack. There was one double-sided rack. There were about 20 shirts in different sizes. They were mostly black, or gray, or another dark colour, and they were just kinda enh. The pants weren't any better. I looked around, thinking maybe I was missing something, but no dice. I really found nothing there that made me excited or made me think "Ohhh! I'll be back!" Not sure what all the fuss was about, but unless I hear something better from a trusted shopping companion, I'll stick to other stores.

    Toys"R"Us - toys - Updated August 2026

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