DO NOT shop at the Hagerstown, MD location (18057 Oak Ridge Dr.!!! They have the WORST customer…read moreservice and the women that work there, specifically Mary Beth, was extremely rude and treated me like I was stupid when I asked them questions. I asked to speak to Charles, the owner, and they refused to let me speak to them because they were afraid they would get in trouble. I am writing this review in hopes that people will see this and choose a different Hardware Store. I was appalled at their customer service and also the way that they single customers out and think it's funny to be mean to them. Later when I called to complain about them to the owner, they REPEATEDLY hung up on me. Not professional at all. They should NOT have people like that working there. I am taking my business elsewhere and hopefully others do too. Very disappointing.

From the owner: We are a nationwide supplier of toilet partitions, toilet partition hardware, bathroom accessories…read moreand more.

I have some vinyl casement windows that were installed 20 years ago by Home Depot. The hinges and…read morehardware rusted and I needed them replaced. The windows themselves were just fine. Surprise, surprise.....turns out most window companies are only interested in selling you new windows, and that's fine, but that's not what I was looking for. Because Home Depot subcontracts, you can't even get the people who originally installed the windows to help out because Home Depot purges files after a while and they don't have any information... But of course, they're happy to sell you new windows. :/ After checking with a half dozen or more window companies it was suggested that I try to find the hardware from Blaine Windows. I called and spoke with Patti Petty (her real name, lol) and she asked for pics of the hardware and she would have her guys put together a quote for me with all the necessary hardware. Other companies send you to their website for you to "fish around" and figure it out on your own. That would be fine except they're are literally dozens and HUNDREDS of options with window hardware... And they all kind of look the same. Amazon wasn't even a reasonable option for me - too much to choose from there too. I'm no hardware specialist, sorry. Patti asked for pics and HER people figure out what's needed. Big difference. Sure enough that's exactly what she did. $165 in parts + $25 shipping = $190 Received my package on Friday via FedEx and had a company that I (finally) found send somebody out this morning to install. Turns out GLASS companies will install window hardware.... So they sent two guys. Whole time they were doing disassembly I was praying that everything that needed to be in that Blaine box was (actually) in that box and everything was going to match up correctly. Everything did!!! Only cost me $180 for the labor. A couple of little brackets were missing, but I emailed Patti and she is going to drop those in the mail for me - no big deal. Windows installed and operational. Thanks to Patti and her team for knowing their business inside and out!! This was a year-long investigative odyssey that I'm glad is finally over....and all for under $400. I tipped the install guys $20 bucks for lunch and am about to enjoy some breeze on this lovely day through my fully functional windows.

I made a 45 minute drive to find tilt clips no one was able to provide. The employees knew their…read morestuff and was quick, professional and helpful. They provided a solution to my problem and I was happy I made the drive. I'm grateful for their stock and knowledge.

Institutional Replacement Hardware has moved! Our new physical address is 8104 Silver Crossing,…read moreOklahoma City, OK 73132. Mailing address is PO Box 270484, Oklahoma City, OK 73137. Email is the same - Pneumatube@verizon.net and phone 1-800-447-8280. We continue to provide excellent services and products for our customers!

Called ahead on a Thursday to reserve a crate of apples for a Sunday pickup. I was told there were…read moreplenty and there was no need to pay in advance (quoted $150). Showed up Sunday to pick them up. They then told me the SAME apples had been removed from the crate and put into 50 pound bags and wanted me to pay $250. Had them call management after explaining the issue, and was told "sorry, can't help you". I'm a local guy that has been coming here for years. Never again.

Good selection. They had what I wanted. Good service, friendly and knowledgeable. Definitely the go…read moreto place in the vicinity. Not many other options.

The management was so rude. I called customer service and they placed an order for me and it was…read moreimmediately cancelled. They said it was a receiving issue and it hasn't been corrected which is BS because yesterday it said they had 0 and today the inventory updated for that item. I hate Lowe's it just sucks to have to deal with nonsense every time I try to place an order.

I've been to his location dozens of times and the customer service is always exceptional. There's…read morenever been a time where what I wanted wasn't in stock. Today, I visited this location to purchase rocks and other items for our yard where we tore up bushes. A few days prior to this visit, my wife and I were greeted by Terry in the gardening section. He helped us pick out rock and told us how much was in stock. On todays visit, he greeted my friend and I. He helped us load 40 bags of rock, helped us push it to the checkout counter and helped us load it onto our truck. His customer service was above and beyond. Cynthia helped us at checkout. She was friendly and even recommended a product for yellow jackets after I told her of a nest on my property. Both of these employees are exceptional and this location is lucky to have them! I returned about an hour later to get a few more things and CJ at the checkout was very friendly as well. This location is always great and I recommend this store for any home needs!

I spent 4 hours researching online for a special sized commode chair. I could not find what I…read moreneeded in a price range I could afford. By chance, I searched Google, sorting by image to find what I needed. To my surprise, Home Depot popped up! I called the store at 2:15pm and by 2:41pm, just 26 minutes, I had all the details, placed an order, received a discount, paid through a link, talked to a supervisor, and completed a survey!! Best customer service goes to Felicia at Home Depot. That woman knows her merchandise and how to research for more! Her attitude is friendly, outgoing, professional and fast! In this day it's rare to have such excellent service. This woman should train other people in the stores about Customer Service.

I will not shop at Home Depot in Hagerstown Md every again waited 20min for someone to come to the…read moretool department never came. Lowe's it will be.

I wish I could give this place a ZERO. I will never come…read morehere again. This store does not deserve my business. I understand that we are dealing with COVID and some people are not interesting in "the good of the group" but it is MD state law that employees and customers wear a mask when inside of a business and practice social distancing. I am very vulnerable and have not been shopping in stores because it isn't safe right now for me but I do support other's right to choose for themselves. This was a gift for my husband's birthday, a tool storage cart. I called ahead to check on store safety policies. All good. We drove 40 minutes to the store and watched people coming and going. All good. We checked the signs on the doors: "employees and customers must wear a mask while inside" -- all good. So we went inside to shop. While we were looking at carts, we suddenly found ourselves surrounded by multiple people, way too close to me and lingering, with no masks. I went to the manager for resolution and was told point blank that the store COULD NOT and WOULD NOT be doing anything if people choose not to wear a mask because they are "exercising their medical rights". I was shocked. But no problem -- I told him to tell the owner of the franchise that they lost a $400+ sale that day and at least one customer who would also be posting everywhere possible on social media that this store is not safe to shop in.

Rude customer service. Didn't even get finished asking my question and the lady said NO rudely and…read morebefore I even ask my next question she rudely said the same thing. NO. WOW. Didn't offer to look to see if other locations had it or anything. Just walked away. It's gonna take a lot for me to go back in. Customer service should be a priority. If you don't like your job find a new one. If your a part of the leadership team I hope you don't lead by example.