Did an online order for the Van Wert, Ohio store and had a free "same day delivery". It was ordered before noon (website says by 2pm for same day delivery). Had not been delivered by 6pm, so I called the store. The lady that I talked to simply told me that it didn't get delivered, and there was nothing she could do, and that it would "probably be delivered tomorrow". I said that I wasn't going to be home tomorrow. She said "no problem they'll leave it on the front porch". I said I don't want it on the front porch, I'd like it in the back of the house. She said the people that deliver don't work for us so there's nothing I can do. I told her that didn't sound like very good customer service to me. She said that she was trying to help me, and that she wasn't going to sit and listen to me if I was going to be nasty to her. I said I'm not being nasty, I just want to get my issue resolved. She hung up on me. Unbelievable! I've never had such a rude experience with a store manager, assistant manager, or whatever her title was. All my business will be directed down the street to Rural King from now on! Update: I called TSC Customer Care and spoke with a very nice representative that was able to send a message to the delivery company and let them know that if they couldn't make the delivery today, where to leave it tomorrow, since the customer wouldn't be home. Not sure why the local store couldn't have done the same, other than she clearly stated that it wasn't her problem and there was nothing she could do. At any rate, about 90 minutes after the above mentioned phone call the delivery showed up at my house. Maybe the store needs some training on how to communicate with their delivery service, as well as their customers?????? read more

Two stars only for the very sweet other employees that helped me out today, or at least did their best to. Went in to grab some cat food, pine shavings, and a few other things and saw a few chick breeds were on sale. I asked for 2 wyandottes, 3 olive eggers and a leghorn. Thankfully the wyandottes and OE were on sale for the same price (1.25) so it's not money lost or gained, but still very frustrating. The manager (I assume is what she was), screwed em up and gave me one olive egger, 4 wyandottes. Also grabbed an ISA chick instead of a leghorn which I corrected before I even paid. The whole time she was boxing my chicks, she was also barking at people over her headset and outwardly just being super unkind and making for a really chaotic and unpleasant experience. Went to pay and informed the cashier that the chicks were just jumping all over the place and I was worried they were incorrect and I was right. Some nice guy came out and did indeed note that I had the wrong chicks, so he brought them inside. The same woman said replaced them (the manager), and gave me my box back without my leghorn in it. Went back in, got my leghorn, left. She said she grabbed "another black one" as well (to replace the 4th wyandotte for the second olive egger I wanted. Newsflash, olive eggers and wyandottes are the same colors for the most part. Major red flag.). Got home just a bit ago - wouldn't ya know it, I've got one olive egger chick and STILL FOUR WYANDOTTES. At least I've got my leghorn I guess. Absolutely embarrassing experience. I'll stick with rural king from now on. read more