I have a 32kW Generac generator which has a service contract with Trademark who also did the installation. They are unable to bring the generator back online. The technician has been out several times without success and there is finger pointing going on about who is to blame. He is a pleasant fellow who seems capable. Unfortunately, it's the customer who is caught in the middle. read more

We've had our backup generator installed by Trademark, the guys come out every 6 months to service. Always on time and very knowledgeable. Can't forget to say friendly too. Any other electrical issues, we call them. Thank you. read more

Extremely frustrating and disappointing experience, Great sales job, but short on deliverables, quality and communication. Technician removed already installed surge protector while installing generator apparently just because it made his job a bit difficult. After calling the office few times and talking to the part owner, another technician came to reinstall it and said it was a mistake to remove it. Each of their technicians and managers tell a different story and blame each other. Instead of getting informative and timely updates, you, the customer, have to follow up to get updates and documents. Totally frustrating. read more

I called this company several times over a week and no call back. With customer service like that, it's probably a blessing in disguise that they did not do the work. read more

Friendly, committed and very reliable. I was in the middle of selling my house when my generator did not pass inspection. In order to close on time I had to have the generator running. I relayed this to the receptionist and she made sure she put me in touch with the decision maker and was able to get the part and have it replaced and in running condition before closing. Disaster avoided and I was able to close on time without any issues. read more

I normally won't do this but being treated this way consistently not just by one person in the company but everyone we have talked to is not right! Trademark Electric, Inc. To start off we have a whole home generator through Generac because dad is on oxygen 24/7 and would die without it.... Well when Helene came through we lost power and our generator came on for a little over a day and then it quit working forcing us to pay to stay in a hotel for a couple nights until power was restored...... We called Trademark electric and they made it out the next day to look at the generator and said the rotor was bad, which is crazy because we have had this generator 3 maybe 4 years but it's technology. So they told us they ordered the part and they didn't know when it would be in...... Fast forward to the past 2 days and Trademark electric has been extremely rude, when dad asked what they were going to do because he has only used the generator twice and they told us "at least you got to use it twice" and "sir I'm not going to tell you anything different this is not our responsibility" Today Generac told us that the part should have been here yesterday or today so dad called Trademark again and once again Trademark electric has been extremely rude and said that Generac is lying and they just ordered the part this past Sunday and they have no clue when it will be in and they can't help us....... Even though we were told they were ordering the part the day they came out and checked on the generator 09/28 The fact that they have been so rude and so nonchalant and think it's a joke that our generator is not working is what upsets me the most aside from the fact that we spent a lot of our savings on hotels, all the food we lost, etc. And now here we are with another hurricane and no generator if we lose power I DO NOT RECOMMEND TRADEMARK ELECTRIC TO ANYONE!!!!!! read more

Eddie came out to fix our generator. It was less than a year old and Trademark had contacted us to let us know there was a problem. Eddie did a great job and fixed it. Just a loose wire. Thanks Eddie! read more

From start to finish it was a very satisfying experience to deal with Trademark Electric of Ocala. Ben, the sales associate was very professional and not at all pushy. Jordan and Randy showed up on time and completed the installation in a period of about six hours. They were very courteous and knowledgeable and left the site in excellent condition. The office staff was always very helpful and very courteous. The install was made on Monday April 3rd. We had a problem with some electronics. Within two days all major problems were corrected. I cannot give enough praise for the effort put forth by Matt in getting all of the problems taken care of quickly. I have never seen any company that is so dedicated to making sure the customer is properly taken care of and is completely satisfied, and they did it in a very short period of time without a lot of bickering. The owner should be extremely proud of his company and his employees! I definitely recommend Trademark Electric of Ocala. Five stars! Raymond A Rust April 12, 2023 read more

On Aug 2nd 2017, Trademark installed my "22kW Air-Cooled Generator" who did an EXCELLENT JOB!!!!!!!!!!!! Matt and his Associate were Friendly and Efficient in 'Dotting their i's and crossing their T's Meticulously!!!!!!!! I Definitely HIGHLY RECOMMEND "Trademark Electrical, Inc." for Your Generator Needs!!!.... read more