This is a wonderful organization. I was however extremely disappointed that there was no pastoral…read morefollow up after my mother passed away. Would have been heartening to hear someone say, 'how are you doing". Can't help but think this may have been caused by an unfounded claim by a family member concerning my mother's nursing facility care. Or maybe just an oversight. Just would have been nice to have that spiritual guidance. It's been almost two years sine her passing and while the hospice care was amazing, the absence of spiritual support after her passing still disappoints me to this day.

From the owner: Enriching Life…read more Heartland Hospice Services provides hospice care to terminally ill patients wherever they call home. At Heartland, we care for the body, mind and spirit of our patients and families. We tailor our care to fit the patients' and families' unique needs and encourage the involvement of family and friends at every step of the way. Our hospice program includes nursing care, pain management, counseling for patients and families, bereavement services, living will and pastoral support. Heartland believes wholeheartedly in the power of the individual, the importance of relationships and the value of respect and dignity to everyone at every stage of life. Our goal is to create a positive difference in every patient's day, to make a personal connection and create memorable moments... moments that enrich the lives of each of our patients.

CFH tells you how their free standing centers are the only one of its kind and therefore provide…read morebetter inpatient services compared to other hospice organizations. The truth is other organizations who contract with hospitals for their inpatient services are in fact better because you always have the presence of a doctor with an actual physical assessment and not just a nurse calling a doctor in the middle of the night and dictating to him what the patient needs at all times day or night.

This is just my opinion, and that of my sister as well. My…read moremother went into Hospice care with Center for Hospice (CFH) a few years ago. She had heart issues and she, and we, was/were happy with the care that Hospice gave her. She loved the nurses that came to see her. Last fall she needed a pacemaker replacement as the batteries were failing. We notified Center for Hospice and they told us an exact procedure to follow as Medicare won't pay for pacemaker replacements through Hospice. As instructed, we notified Center for Hospice the date for the pacemaker replacement. A Hospice nurse came to see her the day before the procedure, ordered extra meds and supplies. We were instructed by Center for Hospice to call them once Mom was back home. They said they would come out, reinterview her and get her back under their care within a week. A caseworker came out within a few days of her procedure and did the interview. We were reassured that she would be going back under their care any day. Mom had an "episode" a few days later, and pushed her Life Alert button. When Life Alert called Center for Hospice (they were listed first on the call list), Hospice said they would go to Mom's home. Then 15 minutes later, Hospice called Life Alert back and said Mom was no longer under their care and they would not be calling 911. This was the first we knew of this. And, they waited 15 minutes to call! I sent an email to the Medical Director and asked for a review and for her to call me regarding Mom's care. I never received a call back from the Medical Director, even after a staff member told her I was expecting a call. My family never received formal notification that Mom was no longer under their care. We did receive calls from two different Staff members that threatened us with Adult Protective Services and inquiries as to whether we knew Hospice's philosophy. They also said they wanted a detailed list of how we would keep Mom safe when they called back in two days, then never asked for the list; instead they threatened us. They kept saying Mom's case was "pending". I have no fault with the rank and file at this facility. The upper management, however, is another story. My Mom was over 100 years old; this callous, uncaring attitude was unbelievable. This is an agency that is supposed to help with end of life issues. Instead they were non responsive to my attempts to talk to them, and to Mom's care. Fortunately we were able to get Mom under care through another Hospice a few weeks before she died. In my opinion, this is a place to stay away from.

Every health aide was professional and thoughtful. Andrea, my 9-5 helper from M-F is an exceptional…read morecare giver. She always does everything and anything quite well. She genuinely shows her respect and caring for both myself and my husband. Cheryl, my weekend 9-1 helper, goes out of her way to please both my husband and me. Her energy & personality brighten our days. She is very helpful and caring.

My sister and I (both out of state) have been trying to set up home care for our 102 year mother,…read moreshould she need it. Sounds weird, I know, but she is independent, has a part time caregiver and Hospice. We researched all home care companies in the northern Indiana area and decided on two different companies, Home Instead being one of them. My sister called and talked to Eric at Home Instead around Christmas. She explained that we wanted to set up an account should their services be needed for our mother. Eric told my sister that they were short staffed (holidays) but that someone would be out to meet our mother and get something set up. A lady did meet with our mother (and Hospice) to determine her needs. Eric had indicated that he would call my sister back to get financial information to set up an account. My sister called back today because she had not heard from anyone at Home Instead. When she talked to Eric, he couldn't find a file, thought our mother lived in another city and he was generally vague with my sister, telling her he'd research it and get back to her. When he called back, he stated that our mother had refused to sign any paperwork for them. My sister reminded him that she had told him in the beginning that we have POA, and that the visit was just one to set up an account should we need their services. Eric was confrontational with my sister and after much conversation with him, she told him she didn't have a lot of faith/confidence/trust in Home Instead at that point. Eric told her she should find another company to help out our mother. When my sister said she was going to do that, Eric said "Good Luck" and hung up on her! No apologies for the lack of follow up, lack of remembering/understanding what our needs are, and then to be defensive and hang up on her? Not a good solution or resource for us.

I have so many good things to say about Creekside Rehabilitation. The staff was; responsible,…read morerespectful, patient and kind. Even though, I was under half the usual age of the average resident. I felt well accepted by everyone. I had to celebrate my birthday during my stay st Creekside. The nurses and aids even threw me a little surprise party. I felt very welcome and loved. I knew it wasn't home, but if I ever have to recover from a huge surgery inpatient again, I will be going to Creekside again. I wouldn't be walking as good as I am now. Without the help from the physical and occupational therapists.

Not just NO. I wouldn't even recommend this place to my worst enemy…read more One point in time I found feces on my dad bed, his bed was made once in the 2 weeks that he was there. I brought the above to the attention of the staff who then took care of the situation. There is an orange form that you can fill out for any complaints but again I was afraid of retaliation or even worse care for my dad.