In my line of work I am in and out of hospitals, and I have to say that Baystate Franklin Medical…read moreCenter is one of the best that I have been in. The staff is always polite, the doctors are committed to helping their patients, and the ER is usually quick. The last time that I was a patient there I was quickly moved into the ER, and they made sure to meet all my needs. They sent in religious support and also asked me what I needed to feel comfortable on the unit. If you need to go to the hospital than this is the place to go. I think that they are more personable and supportive than Cooley Dickinson.

My man went in there with chest pain blood pressure 180 over 120 they took his blood pressure and…read moresent him back out in the lobby to sit for three or four hours straight and then when they finally took him back check his blood pressure again it was still really high and they just left him in the room for about 3 more hours without seeing anybody not trying to help him at all put everybody else first

Where do I even begin to describe what an amazing experience I had at Grace Cottage Hospital?…read more From the moment I walked in the ER door, I felt at ease, even though I was quite anxious. Once I filled out paperwork, I was immediately brought into the emergency area, where I met the nurses, and soon after that the P.A. on call that evening, all of whom were referred to on a first-name basis (who does that in a hospital emergency room?). Let me just say it was a bit surreal - but in the best way possible - that I immediately felt at home, and at ease, even though I was going through an episode. I still get choked up thinking about the amazing, caring experience I had there. When I left, I literally gave hugs to the two nurses and P.A. that tended to me (Molly, Chris and Josh - you all freakin' rock, man), and I felt like I had made friends for life in a little over 3 hours (and next time I'm up your way I'm gonna take you all out to dinner to show my gratitude!) After getting through all of this, it gives me hope that there are still good, kind, caring people out there in this world, and that healthcare *can* be a good experience when people love their jobs and where they work. Please keep on doing what you do at Grace Cottage Hospital, because in my opinion, you are absolutely second to none. Thank you again, from the bottom of my heart!

This was supposed to be the best care for my father after a fall. It was awful. They have signs…read moreeverywhere saying they want to involve family. They shut us out because my father had too many daughters. I do have to give a special shoutout to Shyla who advocated for him and was so amazingly kind. The doctors were incongruent week after week. His pain was dismissed. He lost almost 20 pounds in the first week and recorded as lost at the previous hospital, which was completely untrue. By the time he left he was not eating. They blamed everything on the patient and did little investigating. The nurse Christine should retire or find a new profession. While most of the staff was dismissive, she was downright mean. I found him asleep with his face in his dinner tray. He was afraid to drink because the staff never showed up in time to get him to the bathroom. Issues were reported to nursing staff but never relayed to the doctors. After several weeks of "rehab and care" my father died, still unable to move much or eat at all less than 2 months after discharge. If this is the best we can offer, healthcare is truly an abomination.

Amazing ! They have treated me every time and the one time they couldn't they called up to the main…read morehospital to get me in immediately! Great place

From the owner: Imagine a health system that focuses on health, not just health care…read more Imagine a system where care is based on value, not volume. Imagine a health system grounded in population based strategy, not market share. Imagine a health system that rewards quality, not quantity of procedures. Imagine a health system where patients, when well informed, receive only the care they want and need.

I don't know where the name AEIOU comes from, but the Massachusetts General Urgent Care was fine…read more Handled my problem fairly quickly. The usual paperwork/insurance is needed; you'll fill out the usual forms. Treatment was quick and easy. Only one provider on staff on a Friday, but not a long wait, either. Well done.

This facility is 1 of the 2 choices I have to send my (60+/- transportation service providers for…read moreDOT physicals throughout the year. Hands down the 1st choice for getting in an out on a busy business schedule!

I recently went to the emergency department with severe abdominal pain, vomitting and fever. I had…read moreall I could do to stand. I was relieved when I arrived and saw maybe only 7 other people in the waiting area thinking the wait shouldn't be as long as usual. That relief was short lived. I arrived at ED around 7:30pm and and was called to triage probably an hour later. the 2 women that triaged me seemed to be concerned with nothing other than completing another patient; they were cold and didn't come across as caring individuals which i believe is important in the medical field. I returned back to waiting area where I uncomfortably waited to be called back to a room for what seemed like forever. Finally around midnight I got to a room. Theres been a lot of changes made to the emergency department waiting area that, to me, make it feel cold and uncomfortable. Feeling as horribly as I did I was miserable and couldn't wait for my experience to be over. m

Berkshire Medical Center charged $884. for a Emergency Room visit for a spider bite. i was seen by…read morea physician's assistant. The billing was also mis-handled.

Very easy to check-in and we saw a PA and then a doctor right away, who quickly looked at the…read moreinjury my son had, recommended an X-ray at a facility a block away, and we were done with some good advice on taking care of his injury. Very professional and the people were friendly.

The woman at the reception desk was on a personal call and ignored two of us waiting in line. When…read moreI finally politely asked her what was happening, she said she wasn't the one who could take our temperatures (for Covid.) When that person came out and took our temperature the woman at the desk STILL persisted in her clearly personal phone call for 10-15 more minutes! I waited for a half hour altogether and was still not registered. The the temperature-taking person said it would be at least an hour wait. I left and went to Med Express, highest ratings for them, and was in and out in about 20 minutes. Sharon was rude to a phone caller - put that person on hold while she continued with her personal call, and then when she finally did pick up, she told the caller in a snotty voice that this is a "walk-in" and no appointment was needed. The temperature taking person commented "what part of walk-in don't they understand." Worst attitudes ever. I will never go back and I am posting this on Facebook.

I had three surgeries by Dr. White of Monadnock Orthopedic, all trouble-free and completely…read moresuccessful. His partial knee replacements bought me years of pain-free mobility and hiking. Unfortunately, he is retiring.

I recently was there in oncology infusion therapy area of the hospital. I was totally shocked and…read moreappalled to see not one nurse or receptionist had a mask on! Hello, oncology here! Also there were big signs everywhere saying nobody could enter except the patient. Guess what. They let in anybody and everybody Not one person had a mask. Disgusting. I guess because from what I see and hear around town, nobody thinks they need a mask or vaccinations. Who runs this "most beautiful" hospital? On that note, the staff appear to be nice and also efficient.

It is getting increasingly difficult to find and obtain appointments with doctors in Eastern…read moreNY/Southern Vt. DO NOT make the mistake I made of engaging this practice. The most incompetent, unprofessional, out of touch medica/professional office I have dealt with in many years. From a total lack of of knowledge about basic technology to poor record keeping and interpretation to gross incompetence. Do yourself a favor and keep looking.

This medical outpost is as about as useful as tits on a bull! Limited staff, a gross inability to…read moreservice the community effectively and no real management capability. Leads to nothing more than slightly grandiose emergency care operation.

Today I went to the E.R. due to a allergy attack. I had a Bad ass nurse named Madison she is an…read moreL.P.N. in the er. Kindest and most understanding human being. I also had an amazingly bad ass P.A. her name is Kierra, she is also in the E.R. Two amazing woman who have my upmost respect and appreciation. Thank you

Lack of any wound care other than 3 bandaids tossed on over dried blood....Maiming me for life…read more Causing subsequent visits to another er. Wound cultures, 2 checks for sepsis, multiple iv antibiotics, shots of steroids and antibiotics, many many oral antibiotics, 2 long courses of steroids, 2 organisms ate thru my tissue. Cellulitis added to a 3rd skin infection. Multiple pcp visits. Multiple emergency on call calls. Dozens of portal messages. ZERO ACCOUNTABILITY OR RESPONSE TO A COMPLAINT FILED 2 MONTHS AGO. Never even checked for a concussion. Dr Looked over my head and said "doesn't need stitches" and walked out. Back to say "ct was normal, give her a bandage and a cab voucher and have her go wait in the waiting room" FROM THE DOORWAY. Never gave concussion evaluation (which I had one and was diagnosed in Fairview) Despicable, stigmatic behavior from a medical doctor at a hospital, that houses a medical detox, in a town, full of addicts and alcoholics, at a time in the world where you can't throw a stone and not hit someone that has never been personally affected by addiction in some way. And then to not even offer an apology, let alone anything else, like a freaking response to my complaint, makes me sick.