Matt was AWESOME !!! He worked so hard to find me affordable coverage!!.... I got more than I asked for VERY happy A++

I have never encountered an insurance agency that I can not get a hold of anyone for updating my policy. You don't have an option of adding a driver online. I've left many emails. text mesaages. and voicemails. This is unacceptable. Go with someone local, don't use a company that does everything online.! read more

While the ability to get multiple quotes is great - responsiveness is lacking. It takes days and weeks to get responses to simple questions and actions via email. It is impossible to call and get hold of the agent they have assigned. And you start with one agent and they bounce you to another agent. read more

Avoid that business, it has become obsolete. House and cars insurance went up significantly. So, it is now very hard for Trailstone to really save you on your insurance needs. Trailstone seems to favor Auto Owners (which has very bad customer support). I have searched for insurance on my own and beat Trailstone twice (And yes for the exact same insurance coverage for both cars and house). So, I no longer use them and no longer pay for their overhead. I explicitly notified Trailstone Insurances that I was not renewing my insurance, house and cars, before the current Auto Owners insurances needed to be renewed (I received confirmation from Trailstone that they got my cancellation request). Trailstone failed to cancel my insurance with Auto Owners (I received a request from Auto Owners to pay for renewal). I got high pressure from Trailstone to sign a Docsign. It was obvious that Auto Owners would require some fees to be paid for late cancellation. Trailstone was trying to make me liable for those fees by signing this Docsign. (I really thought that Ryan Black was taking me for an idiot trying to explain me how to sign a Docsign.... Who doesn't; Chris Barry continuously failed to answer my questions). Trailstone even tried to get my wife to sign the Docsign. It really shows how desperate and dishonest Trailstone is. Chris Barry finally cancelled my Auto Owners insurance (It was about time). What kind of business fails to execute customer requests? Trailstone failed to cancel my policy in a timely manner even being notified before expiration of existing policies. Just stay away from that business. read more

Trailstone did quotes for me. But when my policies were due to expire in a few days, I had some questions. I left 3 phone messages. No response. read more

It started well a couple of years ago, but haven't heard from my agent and now that I need to shop for other coverage on my rental property, crickets......Even after repeated calls and messages to get them to contact me back. Going to look for someone else who actually will help me. read more

I have been with them for years however, it has been very up and down as to the quality of service. I literally cancelled my insurance last week and signed all of the documents - but was still billed today. I reached out to my liaison but have not heard back at all. It's very disappointing and I feel very abandoned by them - that was the main reason I was cancelling - that and it was truly too expensive. A few years ago my car was vandalized in a HIT and RUN and I felt like NO ONE was working for me in trying to get that taken care of. I literally had to do all of the ground work and was never offered additional help. I was able to get the same coverage for $69 less each month else where. I would not recommend this Insurance Group. read more

I emailed my Trailstone agent on 11/12/25 to cancel my auto insurance policy renewal with Allstate because I had found a premium approximately $450 cheaper per a six month policy than any premium they had found me for exactly the same coverage. They confirmed via email that they would cancel my premium with an effective date of 11/14/25. They sent me cancellation forms for an esignature on 11/13/25 that I promptly completed on 11/13/25. On 11/18/25 Allstate pulled $1002.70 out of my checking account for the premium which was supposed to be cancelled as of 11/14/25. Today I got an apology from said agent who admitted fault in not following through on her end to process the cancellation which she finally did today. However Allstate will not refund my premium for 7-10 days. I said how unacceptable this is and emailed the group again for assistance in getting my refund processed as soon as possible as I have other bills to pay with my money that was basically stolen from my checking account due to their incompetence. They have not responded to my email or offered to help me in obtaining my refund from Allstate in a timely manner. This is absolute negligence on top of incompetence. Please know that if you choose to work with this agency, do everything you are supposed to do you and are asked to do you could still end up out a significant amount of money for 7-10 days or however long the insurance company decides they need to process your refund. Additionally have spent two-three hours of my life that I won't get back or be compensated for with multiple calls to Allstate. Beware! read more

I switched over a year ago insurance companies and Found my agent Becky Swanson, she is absolutely super incredible and amazing. Becky is hands on and always available when I need to reach her in all matters. very professional, knowledgeable and extremely efficient and super great at her job. I feel confidant that she cares and puts her clients best interest in mind always. Becky was highly recommended by a friend and its been a blessing to find her. I truly lucked out as she is a treasure to work with. If I could give her 10 stars out of 5 I would in a heart beat. Agents like her are rare to come by. honest people like Becky really make a difference in our world. client Neda Lane read more

I am a big believer in having an insurance broker to shop the BEST options in a not so great, politically involved climate. That said, I was THRILLED to find Rob Fogel with Trailstone Insurance! He beat other broker estimates by OVER A THOUSAND a year! I will continue to trust him to find the best prices, shopping 40 different companies for me. In addition to the savings, time spent is money spent! Thank you Rob! read more

After a month of attempting to get a quote from this Dave Ramsey approved agent, nothing. Can't get them to respond at all. Waste of time, look elsewhere! read more

We had overpriced insurance through one of the bigger companies with premiums on the rise. Shannon at Trailstone Insurance group helped us get a good deal on Home auto and umbrella policies. read more

I have been so happy with my SERVICE at Trailstone. They shop my insurance coverage every year and give me a recommendation to stay or change carriers - and it isn't always based on price since I think they actually care that we have adequate coverage. But it is always nice to save money. :-) As brokers they have lots of different options. Like I said in the first sentence - it is the service that I like. You can go on a website and get insurance quotes yourself these days - but the agents here are friendly, available and willing to answer questions. read more

No need to worry if all your bases are covered. Michael Wright took care if it all pointing the ins and outs of insurance for us. Just trust his judgement and let him do his job. He got us better and more coverage than I had before and saved us $1200.00 a year. Now who can argue with that ..... read more

Chad did a great job helping us find a better rate when our oldest turned 16 and started to drive. Very easy to work with and extremely helpful. read more

I recently worked with Beth on two new policies. She was so helpful and quick to follow up. A true professional!! Love working with trailstone read more

Had the pleasure of working with Ethan, he was really great and took the time to explain all my different options in detail. He answered several questions and returned my calls and text messages within the same day. I know so much more about insurance thanks Ethan...highly recommend this place read more

Working with Shannon and got a great offer on insurance. Shannon is very professional yet friendly. She explained every aspect of the process and I look forward to working with her going forward! read more

Sometimes even when you know something is coming up and needs your attention, life gets in the way. This happened to me when our auto insurance reached its renewal date. We wanted to check around and ensure we were getting the best rate. My Mom went to a different agent and had a wonderful experience. We went in with her information, the agent put it all in her computer and had quotes from several carriers immediately. I called Trailstone to see if they were able to do this for me. Ryan assured me that they could indeed provide me with instant quotes. I apologized for the rush--our insurance needed to be renewed by Midnight the following night, and I needed to show Mr. H. the quotes that night when he came home from work so we could make a decision and get it in place the next day. Ryan proceeded to talk me out of going to the office, despite my insistence that I thought it would be easier. Sure enough, I had to wade through our coverage summary to dig up all the information he asked for, and spent over a half hour on the phone feeling rather frustrated. There were several instances of trying to upsell me, which wasn't unexpected. When Mom got her quotes, the agent was very gentle and informative with her suggestions for increased options. Ryan was just plain pushy. The "best" part was when he told me their agency wouldn't even write a policy unless uninsured/underinsured motorist was added. I just don't feel it's ethical to add something above the state requirement as a guaranteed way to increase their commission. Here's the kicker--we finally got through everything and he said he would send the information off to his Underwriters, which would take 6-8 hours!!! I initiated the call at 2:45 PM, so obviously that meant the next day. I was so in shock that he completely ignored my query about getting a quote right away that I just sat there numbly while he said to watch for an e-mail and that he'd be calling me back. We never did get that e-mail or call. I still feel violated, providing all that personal information for nothing. I have no idea why they didn't want our business, and I recommend steering clear of Trailstone Insurance Group. read more

Tanya was great and extremely professional. She shopped around for us and was able to save us about $150 per month from our prior insurance. Highly recommend. read more

I have been listening to Dave Ramsey on the radio for the last month or two. Recently, he mentioned the importance of using an Independent Insurance Agent over a big name firm...such as Allstate, etc. I went to Dave's website and one of the agents he recommended in the Denver area is Michael Wright. I called him to receive quotes from him on my auto and home insurance policies. He was extremely thorough and asked me many questions to offer as many discounts as possible. He was able to look at 25 insurance companies to find the best rate for me. I would strongly encourage you to talk the time to call him to see if he is able to lower your insurance rates, as well. 100% TRUSTWORTHY!!! Best of luck to you!!! read more

This company started out good with Jeremy Myles, but once his wife Sara took over it went down hill. My renewal got changed on home owners from 12mon pay to yearly. After having a discussion with Sara, I advised her to cancel the home owners. I then got a thank you letter fron her on 10/26/19 telling me if I need anything let her know, just to find out today that she canceled my car insurance too on 10/28/19. Was supposed to get a call back from supv Amy, never got a call. DO NOT RECOMEND! Went to Progressive , same price. read more

Reducing my 5 star to a 2 star. Trailstone were awesome when selling a new policy, but when things don't go quite to plan then they deflect responsibility and are little help. Whilst I am happy with the price that I received for my policies I am now questioning if these guys want to look after their clients or just make sales. read more

Needed a new agent because my current agent didn't want to lift a finger to write me a policy to add my new trailer onto my auto policy. I was stuck in a limbo unable to register my new trailer. After continuous research for a new agent, I started to feel discouraged on finding a new agent that can provide me adequate customer service. Fortunately, through my insurance company's website, I stumbled upon Trailstone Insurance Group. Provided the receptionist my information and she told me an agent will call me back. And they did! The next day Shannon Riley called me. After informing Shannon of my situation, she quickly took matters into her own hands to assist me. Technically, my policy was still under my old agent, so she had to jump through hoops to get in touch with the insurance company. At the end, I was finally able to insure my trailer. The service I received that day was by far one the best service I ever received in the insurance industry! She was so knowledgeable at explaining things to me, which gave me great confidence in her. It is so nice to finally work with an agent who cares about her clients. I quickly signed all the necessary paperworks to transfer my policy over to her for representation. I will definitely recommend my friends and families to her! Thank you, Shannon! read more

I just insured through Trailstone and it was a great experience. They were prompt with scheduling time, reviewing my needs, asking questions and listening. They set expectations to followup and they did it very well. I shopped several companies and Trailstone was the most thoughtful and complete with the offerings that fit my family. Others came back with rates but no one came back with the level of analysis that Trailstone did. That made it an easy decision. Well done read more

I got a referral from a friend to Trailstone Insurance Group, and I'm so happy I did. Working with Heidi has been SUPER awesome - she literally saved me $2000 on insurance and made the whole process completely brainless, communicating with my mortgage company, sending me paperwork to cancel my old insurance, and actually taking the time to look at my coverages and make sure they were appropriate, which State Farm never did when I worked with them. Highly recommended! read more

Very helpful and take the time to explain pros/cons of different options.

I work with Heidi Oliver at Trail Stone insurance and I never really understood the importance of having an actual insurance agent until I started working with her. I have always gotten insurance online and kind of guessed at what I needed. Working with Heidi has taken the guesswork out of my policy and I actually feel really confident in my coverage. I also like that she reshops me every time my policy is about to be up to make sure I'm getting the best payment possible. I love working with Heidi and Trailstone. read more

I had a great experience with shopping for Auto Insurance. Shannon Riley did it for me! All I had to do was tell her what kind of coverage I need and she helped me understand what the coverage meant. So we found the best coverage for me at the best price possible. She was super nice as well. We communicated by text, phone call, and email. She is super easy to communicate with and made for an enjoyable experience. She has my business for years to come. Another thing is she is a Dave Ramsey ELP. Hand picked and trained. She has the heart of a teacher. Ready to help you! read more

I love that they shop over 20 insurance companies every year to get you the best rates yet they are still very hands on and communicative all year about policy details and being supportive of any changes. read more

Nolan was very helpful and got us some great savings in our insurance. Would recommend.

We found Trailstone through Dave Ramsey's locally endorsed provider. We worked with Michael Wright on getting quotes for auto and home insurance. He got right on top of it and was very quick in responding to us. He also explained the coverage very well so that made me feel reassured that we are making the right decision. At the end, we ended up not bundling our auto and home policy because our auto policy countered with a much better rate. He didn't try to upsell or push us one way or another which I really appreciated. However, he still saved us on our home insurance policy and increased our coverage. Overall we are very satisfied with the prompt and honest service! Thanks Michael! read more

Dan was wonderful! He provided several quotes and recommended a policy based on my needs. I now have better homeowners coverage and am saving a bundle on my car insurance. I have already recommended him to several friends. Thanks Dan! read more

Without asking I get a yearly review of my insurance. Never in 50 years have I had service like that. Agreat insurance agency.

Tiffany was very easy to work with and knowledgeable about the different products. Will definitely recommend her to friends and family.

I would (and have already) recommend Trailstone to friends and family for insurance needs. I worked with Dan Sitz, and he was extremely helpful in helping us decide what our best options were. Not only did he provide guidance, but he also explained each item to me and even explained the process and why he would recommend one thing over the other. Insurance to me is a bit daunting, so it was a relief to have a guy like Dan lead the way! read more

Trailstone can be summed up in 4 words....Totally Worth The Call. I will never shop insurance companies on my own ever again. I had a few quotes come back from the highly visible insurance companies, but I never truly knew what I was bargaining for. A friend of mine gave me the number of one of the Trailstone agents, and I could not have been happier with the call. No hassle, no pressure, and full of great information. A few days after the initial call, I had all the quotes in front of me, covering my house and cars. I saved over $250 a month, and the quotes provided were better than any of the coverage that I had received while searching on my own. Call them, you will be happy you did. read more

I would recommend Trailstone Insurance Group to anyone who is looking to lower their rate and gain better coverage. Ethan was extremely helpful with getting our new policy in place and was able to significantly cut our annual insurance cost! We couldn't be happier with the excellent customer service that Trailstone provides!! Great company!! read more

As a Realtor, I have referred clients to Mark for years. He has provided great service and saved a lot of money for them, as well as myself. read more

Having been with State Farm for years I wasn't sure what to expect but Dan was very thorough in his presentation and made me feel confident about making a change. In the end I was able to up my coverages in auto, home, and umbrella for less premium payment which was my goal all along. It turns out a Facebook post from Dave Ramsey's website set this all into motion and provided a good outcome. read more