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    Eric Mathews - State Farm Insurance Agent

    5.0 (1 review)
    Closed Closed

    Services - Eric Mathews - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    MountainStorm Insurance - Kendahl, Jeff and Kylie

    MountainStorm Insurance

    (10 reviews)

    We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

    I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

    Colorado Professionals Title

    Colorado Professionals Title

    (3 reviews)

    I was highly disappointed with the Customer Service and Communication provided by Colorado…read moreProfessionals Title. I had contacted them prior to closing to go over issues I had with the Net Sheet. I was told they would make the changes but when I arrived to closing, no changes had been made. When I asked about it, they acted surprised, defensive, and rude.

    Their lack of Professional service makes a day that should be a celebration and turns it into a…read morestruggle. I'm a 40 year veteran realtor and understand everyone has a rough day. But this was not a bad day. It is just incompetence. My out of state Buyer made extra effort to get all the closing documents signed and return two days before closing. I called to confirm they were available for a simple agent signing and closing docs would be available before I made the 1.5 hour drive to their office. I waited in their office almost an hour before they informed me they couldn't find the file. After lunch I returned and it still took another 30 minutes. My client called me repeatedly all day to hear the good news and all I could say is they are working on it. No listing agent, no Seller, no communication. The listing agent from the same office didn't even have the curtsey to return my calls as to when the Seller would sign. In the end they were to Fed X my check and final docs but all I got was an emailed that Fed X doesn't deliver to my office. However, I received a Fed X deliver from Florida that very morning. No apology, no concern for my time, no communication to my client that the closing was done. I recommend any agent selling a listing with RE/MAX Professionals to advise your Buyer to pay for their own title insurance and reduce the purchase price accordingly.

    Eric Mathews - State Farm Insurance Agent - homeinsurance - Updated June 2026

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