We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

Mike is very responsive to his clients. He is very easy to get a hold of and will return calls or…read morereply to emails in a very timely manner. This office has very good customer service.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My family has proudly called Highlands Ranch home since 2001. We help with customized insurance solutions to suit your specific needs. We look forward to working with you!

So far it has been seamless. very good experience. The people work here are very helpful. They…read morelowered my costs something American Family who I had been with forever could not do.

Bruce Oyler and the Agent staff in his office are great to work with. They are always available,…read moreready to answer questions or provide help and are glad to do so for their customers. We've been with Bruce Oyler for almost 20 years and have never had any issues with him or his staff. They are the first insurance agency I've ever done business with that truly is there to partner with you and help you through your insurance needs and with the right amount of coverage. There is a reason we have been with Bruce and team as long as we have. Can't recommend them enough!

Mark and Noreen are awesome! They are always so helpful and get me a great rate for both auto and…read morehome insurance!

From the owner: We are a full service insurance agencyread more

I was highly disappointed with the Customer Service and Communication provided by Colorado…read moreProfessionals Title. I had contacted them prior to closing to go over issues I had with the Net Sheet. I was told they would make the changes but when I arrived to closing, no changes had been made. When I asked about it, they acted surprised, defensive, and rude.

Their lack of Professional service makes a day that should be a celebration and turns it into a…read morestruggle. I'm a 40 year veteran realtor and understand everyone has a rough day. But this was not a bad day. It is just incompetence. My out of state Buyer made extra effort to get all the closing documents signed and return two days before closing. I called to confirm they were available for a simple agent signing and closing docs would be available before I made the 1.5 hour drive to their office. I waited in their office almost an hour before they informed me they couldn't find the file. After lunch I returned and it still took another 30 minutes. My client called me repeatedly all day to hear the good news and all I could say is they are working on it. No listing agent, no Seller, no communication. The listing agent from the same office didn't even have the curtsey to return my calls as to when the Seller would sign. In the end they were to Fed X my check and final docs but all I got was an emailed that Fed X doesn't deliver to my office. However, I received a Fed X deliver from Florida that very morning. No apology, no concern for my time, no communication to my client that the closing was done. I recommend any agent selling a listing with RE/MAX Professionals to advise your Buyer to pay for their own title insurance and reduce the purchase price accordingly.

I cannot say enough wonderful things about Laura and her team. From day one, she has gone above and…read morebeyond to make sure my family and I are protected and taken care of. She is incredibly knowledgeable, responsive, and genuinely cares about her clients. No matter the question, concern, or situation, Laura and Tami are always there with guidance, support, and a solution. It's rare to find someone who combines professionalism, expertise, and such a personal touch. She makes what can often be a confusing process feel easy and stress-free. What sets her apart is that she truly treats her clients like family. The dedication, honesty, and exceptional customer service are unmatched. We love you guys!!!

First time State Farm client. Shout out to Nestor Rodriguez…read morefor providing an excellent service , in explaining the best coverage for my case and providing ways to save. Nestor gives you his attention 100% .

Mike is awesome! He is very professional and got me a great rate on my car insurance. He was very…read morefast in getting me quotes in no time at all. I'd highly recommend him for any of your insurance needs.

I just got done writing my policy with Mike Dowling. His knowledge of the industry is comforting…read moreand he was able to answer all of my questions without hesitation! Dealing with finding insurance has been stressful trying on my own through other websites, but working in person and over the phone with Mike was the easiest decision I ever made! He did all the work and found me a far better price than any I found alone! I actually ended up putting my home and two auto insurance policies through him and saved a ton! Everyone has to have insurance. I highly recommend taking the easy route and working with Mike.

An all around poor customer service experience. Their helpfulness changes completely once you've…read morefiled a claim. I was sent to a catastrophe claim center that did a rushed and incomplete estimate that was short by 40%. I was given incorrect information when attempting to resolve the issue. Promises were made that were not kept. When I expressed my frustration over these issues I got nothing but bad attitudes and indifference. Not recommended.

The team with Randy Johnson is always so helpful and great! They answer the phones and the office…read moreis really well kept. All the people in the office are nice and geniune with me, and as always State Farm is still the best insurance around!

Matt was AWESOME !!! He worked so hard to find me affordable coverage!!.... I got more than I asked…read morefor VERY happy A++

While the ability to get multiple quotes is great - responsiveness is lacking. It takes days and…read moreweeks to get responses to simple questions and actions via email. It is impossible to call and get hold of the agent they have assigned. And you start with one agent and they bounce you to another agent.

Nikki is a class act and her team is exceptional. Very service oriented, knowledgeable in the…read moreindustry and accessible when needed.

From the owner: CO-113374Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.