Cindy was friendly and handled my service perfectly. Good customer service, and what else is a UPS…read morestore about except customer service

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.

Live scan recommend I can't remember his name, but he was very, very knowledgeable and very…read moreprofessional. It was a pleasure to do business with him. I do recommend this place. It was not that bad a price for everything that they wanted and it was quick simple and easy. I do recommend this qualities great. The service is great. 10 out of 10.

Super friendly staff! Excellent and efficient service. I come here for various services, even to…read morejust drop off pre-labeled packages.

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Staff is friendly and very helpful. Came here for passport photos and TSA-precheck and never ran…read moreinto issues. They help you out with questions and make sure you fill out things correctly. We did walkins for passport photos and was in and out within like 10-15 minutes (depending on how many people they're helping before you get there). For TSA pre-check we were going to do a walk-in due to the site having issues but noticed they didn't do walk-ins but the guy working that day said he can probably help us out. He went as far as check the site to see if it was down and we got lucky that it wasn't! We filled out the application on our phone and immediately got helped afterwards. Was in and out for TSA pre-check stuff in also 10-15 minutes. Recommend coming here for passport photos, TSA-precheck and other needs.

I've been going to The Mail Exchange for many years…read more Terry has helped me out more than once when I've needed something.

Support your local small business owners! Came in to get notary services from Terry, after…read moreconducting our business- got a call later that afternoon from Terry that he had accidentally overcharged us and he wanted to refund us what we were overcharged. Due to his service and honesty - he will now Have a loyal customer in me !

I've had my mailbox at this UPS Store for quite some time, and the service has been outstanding…read morefrom day one. The entire team is consistently friendly, professional, and genuinely helpful. They always greet me with a smile, handle my packages with care, and go above and beyond to make every visit quick and stress-free. It's rare these days to find a business that delivers such consistently exceptional customer service. Whether I'm shipping a package, picking up mail, or asking for assistance, I know I'll be treated with courtesy and respect. Their reliability, efficiency, and attention to detail give me complete peace of mind. If you're looking for a UPS Store that truly values its customers, I highly recommend this location. Five stars all the way!

Went to this location about an hour or two ago and noticed how customer service changed between new…read morecustomers and I'm assuming their regulars. So if you're new here, like me, don't expect good, welcoming and friendly service. When it was my turn I said hello to the associate, gave her my package and she scanned my phone, and gave me my receipt. Then it was my boyfriend's turn after. He said, "Hello, sorry I have a lot." She didn't say anything, no hello, no it's okay, how can I help, NOTHING....First sign of rudeness and bad customer service. If someone doesn't greet me, that's already a big no no & red flag. She starts scanning the codes and taking the packages, all this while she looks annoyed, like we're bothering her. After a few scans she tells him, "can you turn up your brightness." But with attitude. Once he noticed there were 2 people in line he told her that was it and we ended up going to the kiosk to do it ourselves. While we're at the kiosk when people would come in she would say, "Welcome." But not in a friendly way or ready to help. An older lady came in, went to the counter, said hello and tried to make small talk with the associate. The associate didn't greet her or go along with the small talk. No smile, nothing. I felt bad for the lady. Then other people start coming in and all of a sudden her attitude changes. She starts greeting them by name, asking how they're doing and being all nice. The other associate in the back also comes to the counter and starts small talk with one of those customers. I was like, wow. So now you know, if you come in here, just get straight to business, don't expect friendliness and good customer service....unless you are a regular & they know you. Unfortunately, this one is about 4 min from where I live, but won't be coming here anymore. Don't want to go somewhere where I feel like I'm bothering them and feel rushed. I'll drive the extra 5 min to the Woodburry location. Nicer, cleaner and better customer service.

Called Nikki to do a last minute notary - she couldn't make it herself but referred me to a notary…read moreshe works with locally in Orange and the person was able to come and do the notary documents the same evening I called. Wonderful person to work with call Nikki she's amazing.

I'm so glad I choose Leslie she was quick, informative and professional. There is no one else I'm…read moregoing to call for any of my notary needs Thank you again and I'll give you a call soon.

Affordable private mailbox services!…read more They have different time frames available as well as different size options. You can renew as often as needed. 24-hour mailbox is convenient and the door to entry is locked with a security code. Parking is available in the street and in the back of the location, NOT in the driveway (there are signs that state this clearly). Service is excellent. I interacted with all of the workers here during the 3 months that I've had my mailbox and they're all friendly! I rode my motorcycle on the hottest day of the week to turn in my mailbox key, it was a painful goodbye :').

Service here is very friendly and helpful. Was easy to open a mailbox. When you mail anything they…read morework to keep your postage cost as low as possible...so nice!!

Came here today to ship something, didn't have an envelope but was able to purchase one at the…read morestore, for under $3 (I needed a padded envelope). The person working the counter was very attentive and provided friendly service to every customer I saw her interact with. The parking area right in front of the store can get a little congested but there is plenty of parking in the back, which is where I ended up parking.

I always receive great service at this location. The staff is always helpful and courteous…read more Today, Bella was very helpful and saved me a trip to further location to return an item. Most grateful and appreciative of her customer service! I recommend this place. Parking is plentiful, just not directly in front of the store.

After getting either no answer to my call or turning me down from several other notaries to assist…read moreme with notary services needed for an inmate at Santa Ana City jail, Jonathan immediately said he could do it. A true professional who provided excellent communication and services for a number of legal forms that needed notarized. Highly recommend Jonathan and his services.

When you need a mobile notary - you REALLY NEED a mobile notary! I was in urgent need to get my…read moreuncle to sign and return some documents. I called 3 mobile notaries who didn't answer the phone. Jonathan, with Santa Ana Mobile Notary, picked up right away. He immediately went to my uncle and got the documents notarized. He was then able to take those documents to FexEd and have them shipped to me next day. 100% recommend Jonathan for all your notary needs. Fast, courteous, easy to work with, and willing to make the extra effort to accomplish your goals.

As much as I want to leave a positive review, it has been very difficult. I do understand that…read moreYvonne is normally very professional, and I don't fault her for being well recommended and booked. I had requested a notary service and paid, while I haven't received the document after 3 business days after payment had gone through on my banks end. The document that was to be notarized is time sensitive, and I had less than a week to get it. Like I said, it is understandable that she is busy, just is not helpful that I'm unable to get ahold of her via phone, and there's been no response to my emails. Update: it looks like our time was unfortunately misaligned. To where it made it hard to contact each other. I do appreciate that Yvonne was able to get back to me as soon as she was able to get back in contact.

Yvonne was on time and extremely professional. Looking forward to working with her more!read more