Horrible service this is the second time I've been in and staff were abrupt and barking at…read morecustomers including me. I can do rude but barking at people and no help offered? Not spending my money or time to annoy you, Sir. Also don't give any direction so line of people were for what? Desk help? Self-serve desk? Incredibly rude. Too bad bc very convenient but forget it. One time is a fluke; twice is a trend. Never again.

The customer service here is unacceptable. The staff are extremely rude and unwelcoming. I walked…read morein, greeted them politely, and was met with nothing but blank stares--like I was inconveniencing them by simply speaking. If you're working in a customer-facing role, basic communication isn't optional. This place clearly doesn't value its customers at all.

I walked in and was greeted immediately. I was happy to come across this location for FedEx package…read moredrop off because the only other location I am aware of is located in San Juan Capistrano. Additionally, this location accepts regular mail. Another trip saver! Lastly, copy service is available here as well. Staff member who greeted me was both courteous and knowledgeable and provided excellent service! There are other services available here as well such as PO boxes, passport photos, etc. but I cannot comment on them as I did not use those services.

Both Patel owners are amazing and michael at the front counter is top notch. I have my business…read moremail handled by them and they are super professional. Can't recommend them any higher.

Crista was great! I was able to schedule a same day appointment with her. I appreciated that it was…read morea mobile service where she came to me with extremely reasonable rates. I would highly recommend her.

A perfect experience! Crista came to my parents' assisted living facility to notarize our Power of…read moreAttorney forms. Crista had it all: very friendly, patient, professional, knowledgeable, and detail oriented. And I was very surprised that she only charged $15 to come to our location. I wholeheartedly recommend Crista for any notary needs!

Prompt and excellent service. Wonderful price points. Will definitely reach out again if need…read morearises for notarization

Carol is an amazing human being. She was caring, understanding and super helpful. Don't look…read moreanywhere else for a notary, she is the best!

Awesome service. Andy is the coolest dude ever. Needed a last minute poster and he went above and…read morebeyond.

Small family run UPS. They very nice and professional. I must say one of the kindness UPS stores I…read morehave ever been in. Had tor return an Amazon package and get a document notarized. They knocked it out in less than 9mins despite having a packed customer line. They were not only efficient but customer friendly and professional to everyone. I will definitely make this my go to UPS store for all future needs.

We had an outstanding experience with Cher. She was prompt, professional, and pleasant. We highly…read morerecommend her notary services!

From the owner: Accurate Notary specializes in providing reliable, friendly, professional, thorough, and error-free…read morenotarizations. I have over 15 years of experience working with lenders and escrow companies to perform multiple types of notarizations, including mortgage loan packages. I am mobile and I travel all over South Orange County. I offer highly competitive rates.

I needed a mobile notary on very short notice for a same-day appointment to notarize a POA and a…read morewitness for my mom's Will, Nicki was incredible. She was professional efficient and very kind during a difficult time for our family. She clearly communicated all fees upfront, and let us know exactly what documentation was needed ( IDs, completed but unsigned documents etc.) which made the process smooth and stress-free. She was also compassionate and patient which meant a lot to us. I will absolutely be using her services again in the future and highly recommended to anyone needing a reliable mobile notary.

I have worked with Nicki at SignEase for multiple important documents over the years including…read moreescrow documents and trust modifications. She is wonderful to work with, so patient and accommodating, I would highly recommend SignEase to anyone needing a notary. Did I mention she comes to you! Thank you.

Sebastian has been very patient, kind and helpful each time that I been in the store. He has helped…read moreme with Amazon returns, copying, and sending items via FAX or express mail. He was also able to line me up with notary services. He is friendly, efficient and knowledgeable.

I recently made a sale on eBay, it was for a high end electronic and I needed to ensure it was…read morepacked properly with precaution so it was delivered without damage. I used UPS for the packing service they offer and paid $27 for a thorough packing. The item arrived to the buyer completely broken and I lost all the money on the sale including an additional loss paying for the return label to get the item back. I went back to UPS and explained the issue to Nicole (the employee who packaged my item) and kindly requested a refund due to the loss I suffered. She was very rude and didn't even let me finish my explanation before she abruptly declined my refund request for the packaging that was clearly not packaged securely.

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.