My job involves delivery services, so I am always moving, but mostly hopping out and sitting. At the time of my massage, my back had a lot of trigger points in my latissimus dorsi muscle. The skill of the older Chinese lady (Mary) was amazing! She definitely knew her craft very well. I definitely felt she put a lot of effort into my treatment, as well as help relieve a lot of my current back pain. Now, where I took issue with this lady, and the business itself, involves both the character of my masseuse and her business approach, hence the 3 star rating. Now my entire bill was $150 for a 2hr massage, which I started out wanting only a 1hr massage for $80. I conceded to this extra hour as she told me it would take this long to get the best effective treatment, which I saw the logic of given my back's condition. At the end of my treatment, I was getting my debit card to pay. It is a common business courtesy to give a tip based on if you felt you got excellent service, I get that ideology. On the screen, when it asked for a tip, it started out asking for a $50 tip, and excessively more, or a custom option, which I chose. I did not have the luxury of giving such a large tip, and I had a limited budget, so I gave a $23 tip, for a total bill of $173. Before this payment process began, I told Mary I would see her again because she did such a great job, but...after the tip, her demeanor quickly changed to feel insulted. I tried to explain to her I would give her a bigger tip next time, but she sharply replied, "Ok! Bye!" Now, the way I see it, you have two choices as a masseuse given the different levels of income of people, and the fact that I was a new client unaware of the level of clientele they were expecting. She could've been a bit more gracious that I chose to spend more money & time, given the fact I originally chose only 1hr. Secondly, I told her originally that I would come back, but I am afraid that option is gone now given her attitude and lack of reality in this economy and knowing that I am not a physician or chiropractor. Another huge issue for me was the lack of privacy during my visit. The door to the treatment room I found was left open, while some clients came into the main area, I was unsure about whether they could see me partially clad or not? Also, at the end of my visit, the younger Chinese lady that worked there made a statement while I was trying to reassure Mary about a larger tip. She commented that I was rich enough. I answered that I wished that were true, which put my visit into a firm perspective. My advice to this business is as follows: kindness goes a long way, but greed is a huge character flaw and shows a lack of sincerity when your dealing with a people-centered service. Lastly, be more aware of your patrons' privacy. read more
