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Tranquil Shores

4.3 (6 reviews)
Open • Open 24 hours

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C.W. Bill Young VA Medical Center

C.W. Bill Young VA Medical Center

3.7
(3 reviews)
0.9 mi

We love this hospital and the care my husband has gotten for the past year. However, a nurse by the…read morename of Lori Folger on 3D told me that I needed to "shut the fuck up" today when I was trying to advocate for my husband. I work in Hospice and I know families can be stressed and reactive during a loved ones illness. Empathy is necessary when dealing with patients and families. She is clearly not capable of being empathetic. Please pray for her. She has no idea what she has gotten herself into. She needs to be working at a truck stop. Her language has no place in a professional setting, particularly directed at overwhelmed family members and very ill patients.

My husband went in for surgery July 25th at C.W. Bill Young VA Medical Center/Hospital. We got to…read morethe check-in area and there was no one present. HOWEVER, there was a big note that gave instructions on what to do. So we did. Shortly after a nurse appears and physically checks him in and gives me detailed instructions on where to wait, where the "mess hall" is and, a sheet of paper with a direct phone number in case I have any concerns or questions. And off he went into the surgery prep area. So, I made my way towards the onsite mess hall. Checked out a cozy little store on the way. Then made my way to the canteen and grabbed myself a coffee and hung out for a little bit. Finished my coffee and made my way back to the waiting room. And WOW, on the wall was a screen, that used case numbers instead of names (for privacy I'm sure - case # was on the paper the nurse gave me), which gives the status of each patient currently in surgery. What a great tool. Enjoyed some conversations with some very friendly women for about 45 minutes. And then I get a phone call...... FROM THE DOCTOR! he tells me everything went well, and to go ahead and make my way back to the check-in area where my husband will meet me shortly. And it was shortly... So, A++++ in my book. Their ORGANIZATION alone gets my vote. BUT THERE IS MORE I had to ask for directions to the canteen a few times (my first visit), and each STAFF MEMBER I asked was MORE THEN HAPPY TO HELP ME The WAITING ROOM was CLEAN and had PLENTY OF SEATING plenty of SOCKETS FOR CELL PHONES and a DRINK MACHINE - NICE!!! And then to get a PERSONALIZED CALL FROM THE DOCTOR!!! Please - most doctors want to charge you for an aspirin let-a-lone call you personally with an update!!! THIS PLACE IS WONDERFUL!!! THANK YOU FOR BEING A GREAT PLACE!!!!

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Tranquil Shores - rehabilitation_center - Updated July 2026

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