This is the BEST mountain bike shop I have been to and I go to a lot of bike shops. They are so…read moreaccommodating and laid back. Really friendly and funny. Service is quick. Marcelo and Olivia are so engaging. Great bikes to rent and all the makings of a great shop. They are so willing to do any adjustments to make the bike just right for you. Can't recommend highly enough.

Awesome people! Super friendly and helpful. Stopped to get advice on trails to hike on spontaneous…read morebackcountry hike. They didn't steer us wrong!

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

Gary and Alyssa were so kind and helpful from start to finish. From booking our shuttle over the…read morephone, to giving us super detailed tips on the best route for us along the McKenzie River Trail. We had such a fun time riding, and would love to come back one day to stay at the campground and check out some of the other trails in the area. Gary was especially careful with our bikes on his rack, had an impeccably clean car (even without considering he hauls around outdoor enthusiasts), and happily showed us important markers and potential hiccups on the trail as he drove us to the trailhead. Alyssa was very responsive and kind on the phone. Overall, I get the impression that they love the land and community around McKenzie River, and are just excited to share that enthusiasm with their guests.

Highly recommend staying here! We had an amazing mini vacation in one of the cabins. The customer…read moreservice was great! Alyssa, Gary and their team are extremely kind and accommodating. You can tell they really care about the area and making sure visitors enjoy their stay. The path along the water inside the grounds is absolutely magical. We booked river rafting and a waterfall tour guide through the lodge and both were awesome! Karen, our rafting guide, was great! She was very informative and fun! Alex and Maddie took us on the waterfall tour. We couldn't go to one of the waterfalls because the road was closed so they took us to a couple other spots in the area to compensate. Snacks were provided and omg the brownies were so delicious Thank you to all of the people who run the Horse Creek Lodge and Outfitters. You all helped us make some pretty amazing memories! Will definitely be coming back.

What an amazing tour. We got the perfect spring day and saw some incredible snow covered mountains…read moreand great river views. Scott was an awesome guide and made sure that we all felt safe on the electric bikes before we started the tour going over how to operate them in detail. Would highly recommend this tour to anyone visiting Bend looking for a really fun activity for a few hours.

We loved our chocolate tour! it was so much fun to learn about how to make chocolate and be part of…read morepouring our own and then be able to take it home! we enjoyed sampling the different flavors. An extra plus to Seahorse for not adding soy lecithin or any lecithin to the chocolate keeping it natural and organic. The family members at home loved the chocolate definitely worth to add to your visit in Bend.

Definitely one of the best highlights of our trip to Bend, Oregon over the weekend…read more Shay (maybe spelled Che) was A fantastic tour guide! Very knowledgeable, whimsical, lighthearted, and free spirited. The perfect person to lead an adventure into the Oregon wilderness. Our trip started with a short van ride from the Fred Meyer parking lot. She shared lots of knowledge about various trees in the area, wildlife, things the local government was doing to help clean up some of the territory we're gonna be going to explore the cave. She seemed like somebody who genuinely enjoys her job, likes to explore, and is just a genuine, good person all around. Going into the cave was surreal, almost like stepping into a different climate. It definitely felt like it was 45° all year round down there. Once we lost the natural lighting too it became very spooky, but everybody had headlamps so it was pretty easy to see where we were going. My wife and I saw a few baby brown bats hanging out on the walls while we were there. They were so tiny and cute! I'm glad they're able to survive down there. I really like that her tour guy gave us a choice between one of two directions into the cave. I have really bad knees, and thankfully, our tour guide, and our group was able to respect that. We had a very good lighthearted adventure down in the dark. My favorite part was when we all got to turn off our headlamps for a little bit, and stay silent, and just enjoy utter blackness. Deathly felt like a good way to de-stress a little. Shay was a fantastic tour guide and we are definitely going to be using this to our group again in the near future. Thanks for the memories!

As a local for nearly 40 years, I wasn't sure about using a tour, but every detail of our starlight…read moresnowshoe adventure went so well. The online res system was easy to use. A change to our party 1 week prior was dealt with quickly and kindly, including a follow up call just to be sure we were taken care of. Our tour leader was super friendly and knowledgeable about local ecology. I learned so much! The snowshoes had great bindings-- no one had them come loose. (Poles would have been helpful. I would bring my own next time) The bonfire was amazing and the goodies were tasty. Nature did her part with a sparkling clear night, brilliant moon and meteor. I will definitely do another tour with Wanderlust!

There's no way I could not write up a review for Cog Wild bicycle tours. I've taken a private…read moreguided tour here before and had a great experience and probably should've written them up then however, recently I scheduled the second tour about a year later and accidentally showed up a week early. This was totally my mistake. I had set my mind up to not bike that day once I realized the error However Lara was so gracious and kind about my mistake. She immediately walked me over to the office and started trying to figure out what else we could do. She really want the extra mile and ended up coordinating bikes from the hotel, recommending a route since now we wouldn't have a guide, and offering to drive us up if we weren't able to catch the shuttle. There's no place I will rent a bike in Bend besides here thank you Cog Wild.

Great shuttle service. We used this business in May. So we weren't able to do some of the shuttles…read morewe booked in Oakridge, OR due to the snow keeping the shuttle from reaching the trailhead. CW gave us an extra shuttle the first day we had shuttles booked for no extra charge to make up for the inconvenience of the snow affecting our scheduled shuttles. Then they were willing to work with us the following day after we missed our scheduled time due to some confusion. 10/10 would use this service again. Shout out to our shuttle driver Rob. Great hospitality and very accommodating.

This was an ok trip but I had mixed feelings about it…read more Pros: The guide was nice (we had Lane), which made the ride more enjoyable. He knew all of our names before we even left the parking lot. The trail was in good shape from recent rain so a beginner would have no trouble participating. Cons: The email confirmation and website mentioned the bike shortage and that riders had to be a minimum of 4 ft tall with a 24 inch inseam but didn't really explain how to measure that, etc. Sure, I know what an inseam in pants is, but turns out an inseam measurement for bike riding is different. Would have been nice to know without having to look it up the night before and then worry my kid wouldn't be tall enough. Lots of standing around. We were on the 10-4 tour and though we arrived at 9:45 no one directed us to have our kids take the bike test to see if they could go and nobody got fitted for bikes until everyone in the booking had arrived. Then, the large 10 am group was split into two smaller groups and if you were in the second group, you had to stand around for 20 minutes killing time to give the first group a head start. Why not just stagger the starts and have a 10 am and a 10:30? From a customer perspective this sort of sucked. This was billed as a Mountain bike ride with waterfalls and slides, but it was more like, walking/hiking to see 3 waterfalls and then a very mellow 3 mile single track ride to finish. It would have been nice to sort people by skill or interest (shorter vs longer rides) as we definitely had some gung ho dudes in our group and some newbies like me. Two of the waterfalls (at least) were accessible via McKay campground, which was a little disappointing. I thought we would be off the beaten path, checking out a little known spot, etc. Overall, our young kids, 8 and 10 enjoyed it and had fun. It was their first time mountain biking. I'd rate the ride and scenery 4 stars but the administration and organization only 2 stars (I'm a fan of efficiency and customer service) , hence my 3 star rating.

Was excited to go. Day of the trip for our group smoke was heavy. Hazardous in fact. His terms and…read moreconditions explain that you must show up no matter what the conditions. From there the group will vote and you must conform to the group decision. We were the only ones who showed up. The owner, Todd, decided after getting various voice messages the day before and the morning of, but he would cancel the event. Great! No pick up the phone and call your customers to make sure they don't waste their time and come all the way out to the top of a mountain only to find your experience was canceled. He claimed to have sent a text in the early morning hours. But I didn't get it until after the fact. Oh well, not great but not terrible. Did waste a lot of our time driving out there on a horrific weather day for smoke. Talked to Todd personally later, and he said "no problem I'll give your money back." Refund it all of it except our deposit, then wouldn't answer the phone or return multiple calls. In my final message I reminded him of his neglect as a business owner and a conscientious honest human. Told him repeatedly he needed to refund my deposit, as there were no terms or discussion of anything other than a full refund. Really annoying to deal with business owners who aren't conscientious. Really detracts from your credibility. So here's the review I promise to leave you if you went another two weeks without returning my calls again. Gave you four chances Todd.

What an awesome experience! I highly recommend for anyone visiting this area. One of the owners…read morechecked us in and was super nice & funny. Our tour guide, Ky, was hilarious. We ended up seeing 11 of the breweries in the 2 hour period which was awesome. It really helped us figure out which breweries were our favorite so that we could spend more time at those places afterwards. We also got to know a lot about Bend thanks to Ky!!

HA what a crack up this place was. From my call to make a…read morereservation, to my Segway lesson and all through the tour- what a good time. Live here or visiting- this place is a must. Easy location just above Old Mill, at the Box Factory, you have so many places to grab a bite to eat or drink before or after the tour. Lots of information on the area past and present. well well well worth the cost

I shopped for 2 summers before I bought a Urtopia from John and Sam. It's the perfect bike for me!…read moreAlso, I bought a used hitch rack from them, which had issues that made it impossible for me to safely use. John discussed the issue with the owner and I was given a refund. Their customer service is excellent. Thank you Pedego.

I went in today seen that they were open, customer service was absolutely spectacular! Sam & John…read morewere working & they were great to speak with they were very helpful & knowledgeable. Definitely would recommend this company if you are in need of any repairs & looking for an electric bike!

What a beautiful national park!…read more Came here on a day where the weather changed between partly cloudy/sunny and snowy/rainy. The snowy surroundings created a nice contrast against the very deep blue color of the lake. In the early morning, it was very peaceful. There were not many people around, likely because of weather. The Steel Visitor Center's film was excellent to get a sense of the geology and history of the park. The lodge also offered an excellent meal with a partial view of the lake. Because of the snow, we were not able to go on the Rim Drive or hike the trails. I would imagine all the views would have been beautiful. The Cleetwood Cove trail down to the lake is closed for 3 summers, through 2028. If weather is of any question, the NPS website has up-to-date information about the weather, including webcams of several spots in the park.

Wow had now expectations for this "giant lake" but it absolutely blew me away, this Volcanic crater…read moreluck is simply stunning! Could win a "Miss National Parks" pageant title IMO! Surprisingly not busy for memorial day weekend although we started early on a sunday morning and a lot of the park was still closed for the season, there was snow! My 3 year old was very pleased. We purchased the annual national park pass at the front gate, sad to hear that the national park staff keeps being reduced and scary to know that there's only *one* emergency ranger on staff currently so please follow the rules folks! Lot's of cute shops for goodies and campgrounds along the way. We stayed an hour away but the drive felt fast and scenic. A nice breath of fresh air. The large parking lot seemed to fill up fast to see the lake, but super close so very accessible. A few hikes were open but honestly just sitting and admiring the lake does the trick. Would love to come back and visit when more of the park is open!